Sunrun
Lakewood, CO, USA
Overview: We are looking for a passionate and talented Team Operations Lead to join our expanding Digital team within Customer Care. The Digital Interactions Team Lead will help monitor and support our Customer Care call center and supervisors to deliver business goals and objectives. Responsibilities: Monitors the daily operation of the Digital department to ensure quality and performance objectives are met Oversee the internal support inbox and provide timely feedback to originating senders Be a knowledge resource and an escalation point for agents Be involved in de-escalation processes and provide feedback to management Assists leadership with day to day business objectives and performance metrics are met Works with Supervisors and Management team to adhere to quality and performance standards Lead by example, motivating and encouraging agents to achieve service level goals Creates a positive work environment by constant communication with...