Rad Power Bikes is on a mission to get people onto bikes, electric bikes that are built for everything and priced for everyone. Madly growing and headquartered in Seattle, WA, we are seeking a full-time Customer Experience Manager to join our team. If you enjoy working in a collaborative environment and are looking to support a dynamic team, read on. Our Customer Experience Manager will partner with the Senior Customer Experience Manager to oversee and support the Customer Experience team in providing unrivaled customer experience. We are looking for: 3-5 years of experience managing teams of supervisors who are focused on customer service and pre-sales support Proven experience working in customer service or sales via phone, email, and/or social media and developing relationships with customers Prior experience leading multiple supervisors with subsequent 25+ person teams & experience with scaling staffing needs Proven experience setting goals, managing schedules,...
Feb 25, 2021
Rad Power Bikes is on a mission to get people onto bikes, electric bikes that are built for everything and priced for everyone. Madly growing and headquartered in Seattle, WA, we are seeking a full-time Customer Experience Manager to join our team. If you enjoy working in a collaborative environment and are looking to support a dynamic team, read on. Our Customer Experience Manager will partner with the Senior Customer Experience Manager to oversee and support the Customer Experience team in providing unrivaled customer experience. We are looking for: 3-5 years of experience managing teams of supervisors who are focused on customer service and pre-sales support Proven experience working in customer service or sales via phone, email, and/or social media and developing relationships with customers Prior experience leading multiple supervisors with subsequent 25+ person teams & experience with scaling staffing needs Proven experience setting goals, managing schedules,...
Why We’re Rad (about us): Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Join our virtual customer experience team and help riders find the right bike and accessories for their needs! We are looking for: Experience in customer service via phone, email, chat and social media  Passion for developing relationships with customers Impeccable attention to detail delivered flawlessly under pressure We offer full paid training so ability to learn is key. Bonus points for experience with Zendesk, Shopify, Google suite, Bilingual and of course electric bikes or vehicles.Always willing to help, our Customer Service Representatives are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at our local hub, so candidates should live within a daily drivable...
Feb 24, 2021
Why We’re Rad (about us): Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Join our virtual customer experience team and help riders find the right bike and accessories for their needs! We are looking for: Experience in customer service via phone, email, chat and social media  Passion for developing relationships with customers Impeccable attention to detail delivered flawlessly under pressure We offer full paid training so ability to learn is key. Bonus points for experience with Zendesk, Shopify, Google suite, Bilingual and of course electric bikes or vehicles.Always willing to help, our Customer Service Representatives are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at our local hub, so candidates should live within a daily drivable...
Why We’re Rad (about us): Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Lead, support and partner with Customer Service Representatives as they help riders find the right bike and accessories for their needs! We are looking for: Prior experience in a customer service supervisory role Experience coaching, training and developing current and new team members Passion for building relationships with team members and customers Skilled in problem solving and de-escalating complex issues Impeccable communication skills across varied mediums Bonus points for experience with Zendesk, Shopify, Google suite and of course electric bikes or vehicles. Always willing to help, our Customer Service teams are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at...
Feb 24, 2021
Why We’re Rad (about us): Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Lead, support and partner with Customer Service Representatives as they help riders find the right bike and accessories for their needs! We are looking for: Prior experience in a customer service supervisory role Experience coaching, training and developing current and new team members Passion for building relationships with team members and customers Skilled in problem solving and de-escalating complex issues Impeccable communication skills across varied mediums Bonus points for experience with Zendesk, Shopify, Google suite and of course electric bikes or vehicles. Always willing to help, our Customer Service teams are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at...
Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Join our virtual customer support team and help current riders troubleshoot their ebikes and accessories! We are looking for: Experience in customer service via phone, email, chat and social media Experience working directly with customers to resolve issues through creative problem solving Passion for developing relationships with customers Impeccable attention to detail delivered flawlessly under pressure We offer full paid training so ability to learn is key. Bonus points for experience with Zendesk, Shopify, Google suite, Bilingual and of course electric bikes or vehicles.Always willing to help, our Customer Support Agents are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at our local hub, so...
Feb 24, 2021
Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Join our virtual customer support team and help current riders troubleshoot their ebikes and accessories! We are looking for: Experience in customer service via phone, email, chat and social media Experience working directly with customers to resolve issues through creative problem solving Passion for developing relationships with customers Impeccable attention to detail delivered flawlessly under pressure We offer full paid training so ability to learn is key. Bonus points for experience with Zendesk, Shopify, Google suite, Bilingual and of course electric bikes or vehicles.Always willing to help, our Customer Support Agents are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at our local hub, so...
Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Join our virtual customer support team and help current riders troubleshoot their ebikes and accessories! What we're looking for: Experience in customer service via phone, email, chat and social media Experience working directly with customers to resolve issues through creative problem solving Passion for developing relationships with customers Impeccable attention to detail delivered flawlessly under pressure We offer full paid training so ability to learn is key. Bonus points for experience with Zendesk, Shopify, Google suite, Bilingual and of course electric bikes or vehicles.Always willing to help, our Customer Support Agents are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at our local hub, so...
Feb 24, 2021
Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Join our virtual customer support team and help current riders troubleshoot their ebikes and accessories! What we're looking for: Experience in customer service via phone, email, chat and social media Experience working directly with customers to resolve issues through creative problem solving Passion for developing relationships with customers Impeccable attention to detail delivered flawlessly under pressure We offer full paid training so ability to learn is key. Bonus points for experience with Zendesk, Shopify, Google suite, Bilingual and of course electric bikes or vehicles.Always willing to help, our Customer Support Agents are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at our local hub, so...
Why We’re Rad (about us): Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. This is an entry level position which will be responsible for handling a variety of tasks from assembling bikes to scheduling customers. Why You’re Rad (about you): 1+ years of experience in customer service, scheduling, or event planning You have a strong mechanical aptitude Good communication skills, friendly attitude and interest in working with e-bike consumers Ability to work quickly and systematically in a fast-paced environment Experience with bikes, whether maintaining your own or in a professional setting Technical & general tinkering aptitudes We offer full paid training so ability to learn is key. Our RADICAL values really do frame what our expectations are for each and every team member. We are: Responsible to our environment, community and teamAccountable, we take...
Feb 16, 2021
Why We’re Rad (about us): Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. This is an entry level position which will be responsible for handling a variety of tasks from assembling bikes to scheduling customers. Why You’re Rad (about you): 1+ years of experience in customer service, scheduling, or event planning You have a strong mechanical aptitude Good communication skills, friendly attitude and interest in working with e-bike consumers Ability to work quickly and systematically in a fast-paced environment Experience with bikes, whether maintaining your own or in a professional setting Technical & general tinkering aptitudes We offer full paid training so ability to learn is key. Our RADICAL values really do frame what our expectations are for each and every team member. We are: Responsible to our environment, community and teamAccountable, we take...
Why We’re Rad (about us): Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our Field Service Manager will be responsible for managing the Western region of Service Technician Supervisors, as well as working on special departmental projects. Regular travel will be required in order to ensure teams are properly running smoothly and setup for success. Why You’re Rad (about you): 5+ years of field service management, and managing teams remotely. Experience developing and working on projects from scratch that help build team metrics. Ability to travel up to 40% of the time Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations Our RADICAL values really do frame what our expectations are for each and every team member. We are: Responsible to our environment, community and teamAccountable, we take...
Feb 04, 2021
Why We’re Rad (about us): Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our Field Service Manager will be responsible for managing the Western region of Service Technician Supervisors, as well as working on special departmental projects. Regular travel will be required in order to ensure teams are properly running smoothly and setup for success. Why You’re Rad (about you): 5+ years of field service management, and managing teams remotely. Experience developing and working on projects from scratch that help build team metrics. Ability to travel up to 40% of the time Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations Our RADICAL values really do frame what our expectations are for each and every team member. We are: Responsible to our environment, community and teamAccountable, we take...
Overview: The District Performance Manager (DPM) is a key leader within the Performance Operations Group. The DPM will be responsible for managing the Solar Performance teams within a specific region and is instrumental in the creation and implementation of the regional strategy. Responsibilities: Manage and direct the inspection and performance technicians within your district Set and manage goals with technicians to improve overall district performance Work with technicians to manage truck stock and vehicle policy compliance Ensure technicians are closing out work orders and updating all necessary systems with appointment details Maintain backlogs within SLA specified by management Maintain a reschedule rate of less than 5% and drive accountability with technician Ensure technicians are compliant with our RMA procedures Train technicians on policy changes and ensure 100% policy compliance Onboard new technicians on company and department policies...
Jan 29, 2021
Overview: The District Performance Manager (DPM) is a key leader within the Performance Operations Group. The DPM will be responsible for managing the Solar Performance teams within a specific region and is instrumental in the creation and implementation of the regional strategy. Responsibilities: Manage and direct the inspection and performance technicians within your district Set and manage goals with technicians to improve overall district performance Work with technicians to manage truck stock and vehicle policy compliance Ensure technicians are closing out work orders and updating all necessary systems with appointment details Maintain backlogs within SLA specified by management Maintain a reschedule rate of less than 5% and drive accountability with technician Ensure technicians are compliant with our RMA procedures Train technicians on policy changes and ensure 100% policy compliance Onboard new technicians on company and department policies...
We’re Cruise, the self-driving ride-hailing service.
We are building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
At Cruise, our engineers have opportunities to grow and develop while learning from leaders at the cutting-edge of their fields. With a culture of internal mobility, there's opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.
If you are looking to solve one of today’s most complex engineering challenges, see the results of your work in hundreds of self-driving cars, and make a positive impact in the world starting in our cities, join us.
The Strategic Partnerships & New Business Initiatives team is responsible for driving the future commercialization of Cruise’s AV technology. Our...
Dec 16, 2020
We’re Cruise, the self-driving ride-hailing service.
We are building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
At Cruise, our engineers have opportunities to grow and develop while learning from leaders at the cutting-edge of their fields. With a culture of internal mobility, there's opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.
If you are looking to solve one of today’s most complex engineering challenges, see the results of your work in hundreds of self-driving cars, and make a positive impact in the world starting in our cities, join us.
The Strategic Partnerships & New Business Initiatives team is responsible for driving the future commercialization of Cruise’s AV technology. Our...
