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<div class="ember-view organization-about-module__content-consistant-cards-description" id="ember55"><span class="lt-line-clamp__line">Our mission is to accelerate the transition to a circular economy. Consumers and retailers will only make</span>&nbsp;<span class="lt-line-clamp__line">that transition if it is cost effective and simple. That's where we come in. Our technology platform enables</span>&nbsp;<span class="lt-line-clamp__line lt-line-clamp__line--last">lease-and-reuse of consumer goods, which makes them more sustainable, accessible and affordable.</span></div>
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Focus: Mitigation or Adaptation

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Empowering circular economy with sustainable, affordable lease-and-reuse of consumer goods.

<div><b style="font-size:18px;">Who we are</b></div><div>We are a highly ambitious team; focused and truly collaborative. We empower people to take ownership through meaningful and impactful work.  We exist to help people and the planet, it’s a big statement but one you’ll wear with pride. </div><div><br></div><div>Raylo is here to change how people get their tech for good. That means giving them access to the products they really want, but doing so in a responsible, sustainable way. We provide Seamless Circularity, where every device gets an extended life through our automatic, effortless cycle of refurb, reuse and recycle. </div><div><br></div><div>Our secret sauce is leasing. By providing a subscription alternative, we're cracking open a staid old market and bringing real change to consumers and the environment. Less waste, better value. We’re serious - we want to lead the change in consumption of consumer technology.</div><div><br></div><div><b style="font-size:18px;">Life at Raylo</b></div><div>	•   We are an organically collaborative and dynamic team </div><div>	•   We embrace innovation, seek out challenges and always aim for excellence </div><div>	•   We take intelligent risks, celebrate our wins, and learn from our mistakes </div><div>	•   We help each other by listening, challenging thought and continually improving </div><div>	•   We live our mission, walk in our customers’ shoes, focus and execute, and are a curious and gritty bunch</div><div><br></div><div><b style="font-size:18px;">What to Expect…</b></div><div><span style="font-size:11pt;">Since its inception, the Operations Strategy team at Raylo has enjoyed enormous success in delivering key projects and new initiatives which impact growth, cost, risk and customer experience. We are a high-performing team, and we’re now looking for a highly ambitious person to drive our operational efficiency using AI and their experience in conversation design.</span></div><div><br></div><div><span style="font-size:11pt;">As Raylo’s first conversation designer, you’ll use your knowledge of AI and Machine Learning alongside your problem-solving skills to turbocharge our Automated Resolution Rate. You will help us make smart, data-driven decisions that streamline the customer support experience, by optimising AI conversation journeys, enhancing our Help Centre and defining the long-term direction of the customer support journey.</span></div><div><br></div><div><span style="font-size:11pt;">In 2024, we are entering a hyper-growth phase at Raylo and leveraging AI is key to succeeding. You’ll collaborate with the Operations Strategy team, customer-facing support team and product/engineering as your ideas help drive our operation efficiency. You’ll be responsible for designing and optimising our AI agent and automated workflows, developing our Knowledge Base and then monitoring, optimising and refining these features to drive our overall Automated Resolution Rate.</span></div><div><br></div><div><b style="font-size:18px;">What you’ll do:</b></div><div><b style="font-size:11pt;">- Define and implement the AI chatbot roadmap</b><span style="font-size:11pt;">: Develop and optimise the automated customer support roadmap, including user prompts and decision trees, using Intercom’s AI bot technology to enhance self-serve and automated support.</span></div><div><b style="font-size:11pt;">- Utilise data for continuous improvement</b><span style="font-size:11pt;">: Analyse user interactions and key metrics to prioritise enhancements, prototype solutions, and solve problems using historical data and customer feedback.</span></div><div><b style="font-size:11pt;">- Collaborate with cross-functional teams</b><span style="font-size:11pt;">: Work with customer-facing teams and stakeholders to understand needs, create scalable content and conversational flows, and ensure brand alignment in Knowledge Base articles, FAQs, and canned responses.</span></div><div><b style="font-size:11pt;">- Drive the automated resolution rate</b><span style="font-size:11pt;">: Lead initiatives to improve the Automated Resolution Rate by identifying and implementing automation opportunities, ensuring the chatbot enhances the customer experience.</span></div><div><b style="font-size:11pt;">- Stay updated with industry trends</b><span style="font-size:11pt;">: Keep up with AI and ML technology, platforms, and products, and follow market trends to push the boundaries of AI and ML technology for the team and customers.</span></div><div><br></div><div><b style="font-size:18px;">You’ll succeed with…</b></div><div><b style="font-size:11pt;">- Experience in conversational design and customer support</b><span style="font-size:11pt;">: 1-2 years in AI/ML-driven conversational design or a customer experience role focusing on customer support deflection, plus 3+ years in customer support or experience teams.</span></div><div><b style="font-size:11pt;">- Analytical and data proficiency</b><span style="font-size:11pt;">: Strong analytical and logical skills with familiarity in data analysis, design, and CRM tools such as Intercom, Google Sheets, Looker, Confluence, and BigQuery.</span></div><div><b style="font-size:11pt;">- Creating engaging user experiences</b><span style="font-size:11pt;">: Experience in crafting workflows, conversational journeys, and natural-sounding dialogue to create engaging and effective chat experiences that align with business objectives.</span></div><div><b style="font-size:11pt;">- Excellent communication skills</b><span style="font-size:11pt;">: Stellar written and verbal communication skills for both internal stakeholders and customer-facing content, with proficiency in writing clear, concise, and user-friendly material for Help Centres and automated responses.</span></div><div><b style="font-size:11pt;">- Autonomous and collaborative work style</b><span style="font-size:11pt;">: Ability to work independently with strong motivation and milestone planning, while also effectively partnering with team members to drive overall business objectives and identify efficiency and automation opportunities through the customer journey.</span></div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><b style="font-size:18px;">Opportunities &amp; Benefits</b></div><div><b>Your chance to make an impact.</b><span style="font-size:12pt;"> </span>We want what you can bring - what makes you special. Through trust, collaboration and autonomy, you can have an impact right from the off. </div><div><br></div><div><b>Be part of the change. </b>You will join one of the fastest growing fintech startups, backed by Octopus Ventures, Macquarie and Telefónica, where you can change how people get their tech for good</div><div><br></div><div><b>Other benefits include; </b></div><div>	•   33 days holiday per year (25 days, + an extra 8 days to choose the days that mean most to you)</div><div>	•   Stock options - get a real stake in Raylo’s growth</div><div>	•   Hybrid working environment </div><div>	•   Enhanced maternity and paternity leave </div><div>	•   Workplace nursery scheme </div><div>	•   Perkbox membership - hundreds of perks and discounts to support physical, financial and mental wellbeing</div><div>	•   To do your best work, we’ll give you a laptop and a Raylo phone</div><div>	•   Learning budget - we care deeply about investing in your long-term career growth and potential</div><div>	•	 Free sustainable breakfast and snacks, every day you’re in the office</div><div>	•   Fun (yet optional) Raylo quarterly socials, plus summer and Christmas parties</div><div><br></div><div><b style="font-size:18px;">Diversity Statement</b></div><div>Raylo is an equal opportunities employer and we are committed to building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives and believe it adds value to our organisation. Working at Raylo is super fun and we’d love to tell you more about it.</div>

Conversation Designer

<div><b style="font-size:18px;">Who we are</b></div><div>We are a highly ambitious team; focused and truly collaborative. We empower people to take ownership through meaningful and impactful work.  We exist to help people and the planet, it’s a big statement but one you’ll wear with pride. </div><div><br></div><div>Raylo is here to change how people get their tech for good. That means giving them access to the products they really want, but doing so in a responsible, sustainable way. We provide Seamless Circularity, where every device gets an extended life through our automatic, effortless cycle of refurb, reuse and recycle. </div><div><br></div><div>Our secret sauce is leasing. By providing a subscription alternative, we're cracking open a staid old market and bringing real change to consumers and the environment. Less waste, better value. We’re serious - we want to lead the change in consumption of consumer technology.</div><div><br></div><div><b style="font-size:18px;">Life at Raylo</b></div><div>	•   We are an organically collaborative and dynamic team </div><div>	•   We embrace innovation, seek out challenges and always aim for excellence </div><div>	•   We take intelligent risks, celebrate our wins, and learn from our mistakes </div><div>	•   We help each other by listening, challenging thought and continually improving </div><div>	•   We live our mission, walk in our customers’ shoes, focus and execute, and are a curious and gritty bunch</div><div><br></div><div><b style="font-size:18px;">What to Expect</b></div><div><span style="font-size:11pt;">Risk Strategy is at the heart of Raylo. We’ve built industry-leading risk technology, data and processes that have enabled us to grow fast but sustainably. It’s a strong foundation and we’re now looking for an ambitious analyst to drive our growth in the UK and beyond through the development of world-class risk strategies.</span></div><div><br></div><div><span style="font-size:11pt;">You will be one of the earliest hires into the Risk Strategy team. As a strategy analyst, you’ll use your technical and quantitative skills to drive change across the business. You will help us make smart, data-driven decisions that sustainably grow Raylo, by turbocharging our decisioning capabilities, leading commercial strategies and defining the long-term direction of our platform.</span></div><div><br></div><div><span style="font-size:11pt;">In 2024, we are entering a hyper-growth phase at Raylo and Risk Strategy will sit at the core of that. You’ll work with the co-founders, finance, operations and product /engineering as your ideas help drive our product’s core unit economics. You’ll be responsible for creating new, innovative strategies to grow our portfolio and then monitoring, optimising and refining them as we build a world-class risk strategy platform. </span></div><div><br></div><div><b style="font-size:18px;">You’ll be great at</b></div><div><span style="font-size:11pt;">• Using your SQL skills to get into the details of our credit decisioning strategies, while understanding their broader, strategic implications for Raylo. Bonus points if you’ve got experience with Python or R. </span></div><div><br></div><div><span style="font-size:11pt;">• Collaborating in a fast-paced environment both within Risk Strategy and within a cross-functional team with diverse skill sets and personality types. You love using your analytical skills to champion data-driven decision-making, educate others and drive growth for the business. </span></div><div><br></div><div><span style="font-size:11pt;">• Taking full responsibility for the end-to-end completion of projects. You’ll build the business case, own the implementation and monitor the outcome for multiple projects across your area of focus. We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit. </span></div><div><br></div><div><b style="font-size:18px;">You’ll succeed with…</b></div><div><span style="font-size:11pt;">- A proven track record with 1-3 years of experience in analytics or strategy roles</span></div><div><span style="font-size:11pt;">- You enjoy thinking through complex problems and possess influencing skills to align key stakeholders</span></div><div><span style="font-size:11pt;">- Experience with SQL and data analysis</span></div><div><span style="font-size:11pt;">- Experience using BI tools (Looker, Tableau, Power BI)</span></div><div><span style="font-size:11pt;">- Startup/Scaleup or Fintech experience</span></div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><b style="font-size:18px;">Opportunities &amp; Benefits</b></div><div><b>Your chance to make an impact.</b><span style="font-size:12pt;"> </span>We want what you can bring - what makes you special. Through trust, collaboration and autonomy, you can have an impact right from the off. </div><div><br></div><div><b>Be part of the change. </b>You will join one of the fastest growing fintech startups, backed by Octopus Ventures, Macquarie and Telefónica, where you can change how people get their tech for good</div><div><br></div><div><b>Other benefits include; </b></div><div>	•   33 days holiday per year (25 days, + an extra 8 days to choose the days that mean most to you)</div><div>	•   Stock options - get a real stake in Raylo’s growth</div><div>	•   Hybrid working environment (3 days in the London Bridge office &amp; 2 days WFH)</div><div>	•   Enhanced maternity and paternity leave </div><div>	•   Workplace nursery scheme </div><div>	•   Perkbox membership - hundreds of perks and discounts to support physical, financial and mental wellbeing</div><div>	•   To do your best work, we’ll give you a laptop and a Raylo phone</div><div>	•   Learning budget - we care deeply about investing in your long-term career growth and potential</div><div>	•	 Free sustainable breakfast and snacks, every day you’re in the office</div><div>	•   Fun (yet optional) Raylo quarterly socials, plus summer and Christmas parties</div><div><br></div><div><b style="font-size:18px;">Diversity Statement</b></div><div>Raylo is an equal opportunities employer and we are committed to building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives and believe it adds value to our organisation. Working at Raylo is super fun and we’d love to tell you more about it.</div>

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