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<div class="ember-view organization-about-module__content-consistant-cards-description" id="ember55"><span class="lt-line-clamp__line">Our mission is to accelerate the transition to a circular economy. Consumers and retailers will only make</span>&nbsp;<span class="lt-line-clamp__line">that transition if it is cost effective and simple. That's where we come in. Our technology platform enables</span>&nbsp;<span class="lt-line-clamp__line lt-line-clamp__line--last">lease-and-reuse of consumer goods, which makes them more sustainable, accessible and affordable.</span></div>
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Empowering circular economy with sustainable, affordable lease-and-reuse of consumer goods.

<div><span style="font-size:18px;"><b>Why We Exist</b></span></div><div>At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.</div><div><br></div><div>We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.</div><div><br></div><div>Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.</div><div><br></div><div>If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.</div><div><br></div><div><span style="font-size:18px;"><b>Our Core Values</b></span></div><div><br></div><div>💡 <b>Be deeply curious </b>– We thrive on innovation through diverse approaches, views, and people.</div><div><br></div><div>👟 <b>Walk in your customer’s shoes</b> – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.</div><div><br></div><div>🎯<b> Focus and execute</b> – We have a big vision, but we believe in nailing the most important problems first.</div><div><br></div><div>💥 <b>Be gritty </b>– Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.</div><div><br></div><div><br></div><div><span style="font-size:18px;"><b>What to Expect</b></span></div><div>As a <b>Risk Operations Lead</b>, you’ll be at the heart of Raylo’s mission, ensuring that our leasing proposition is delivered responsibly while protecting both our customers and business from fraud. You will work closely with the Risk Ops Manager to drive efficiency, oversee application referrals, and develop processes that enhance the integrity of our risk operations. Your role will be pivotal in optimising onboarding journeys, resolving fraud-related issues, and improving the customer experience.</div><div><br></div><div>You will leverage industry-leading fraud prevention and consumer credit tools to analyse risk trends, identify vulnerabilities, and refine processes. In this dynamic environment, you’ll have the opportunity to develop strategies that enhance fraud detection capabilities while enabling sustainable growth for Raylo.</div><div><br></div><div>Your work will contribute directly to improving the efficiency and effectiveness of Raylo’s Risk Operations team. With your expertise, you’ll play a key role in shaping risk strategies that align with our business objectives, all while working in a fast-paced, data-driven environment.</div><div><br></div><div><span style="font-size:18px;"><b>What You’ll Do</b></span></div><div><b>- Manage customer and business application referrals </b>– Use fraud, credit, and KYC platforms to deliver objective high-quality decisions in an efficient and customer-friendly manner.</div><div>- <b>Lead fraud investigations </b>– Conduct in-depth investigations, gathering and analysing evidence to ensure compliance, mitigate risks, and uphold fairness in decision-making.</div><div>- <b>Optimise risk workflows</b> – Identify inefficiencies in existing processes and implement improvements to enhance fraud prevention and approval rate.</div><div>- <b>Monitor risk trends and emerging fraud tactics </b>– Stay ahead of industry fraud threats, identifying trends and vulnerabilities to refine risk policies.</div><div>- <b>Develop fraud detection strategies</b> – Work cross-functionally to design and refine fraud prevention techniques, leveraging automation and AI-driven insights where applicable.</div><div>- <b>Mentor and develop junior team members </b>– Support skill development and knowledge sharing within the team to foster continuous learning and improvement.</div><div>- <b>Ensure flexibility in Risk Operations </b>– Some evening or weekend work may be required to maintain robust fraud detection and underwriting processes.</div><div><br></div><div><b><span style="font-size:18px;">You’ll Succeed With</span></b></div><div>- <b>2-4 years of experience in credit underwriting, fraud prevention, or risk management </b>within an FCA-regulated consumer finance business.</div><div>- <b>Proficiency in KYC verification and fraud detection tools</b>, such as CIFAS, ComplyAdvantage, or similar platforms.</div><div>- <b>Strong analytical mindset</b> with experience in Google Sheets/Excel and data visualisation tools like Looker, Power BI, or Tableau.</div><div>- <b>Meticulous attention to detail</b> – You’ll have a keen eye for spotting anomalies and inconsistencies that could indicate fraud.</div><div>- <b>Excellent written and verbal communication skills</b>, enabling you to explain complex risk scenarios and interact effectively with internal and external stakeholders.</div><div>- <b>Problem-solving and adaptability </b>– You’ll thrive in a fast-moving, dynamic environment where new fraud threats emerge regularly.</div><div>- <b>Passion for innovation</b> – You’ll be motivated to continually improve risk detection strategies, leveraging new technologies and data insights.</div><div><br></div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><span style="font-size:18px;"><b>Opportunities &amp; Benefits</b></span></div><div>We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. </div><div><br></div><div>+ <b>Share in Raylo’s success</b>  – Stock options for all employees</div><div>+ <b>Get the latest tech</b> – Exclusive Raylo device lease for employees</div><div>+ <b>33 days off, your way</b> – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you </div><div>+ <b>Invest in your growth</b> – L&amp;D budget to support the skills you value</div><div>+ <b>Fast-track your career</b> – Two performance reviews a year</div><div>+ <b>Family-first policies</b> – 5 months full pay for primary caregivers, 1 month for secondary caregivers</div><div>+ <b>Save big on childcare</b> – Workplace nursery scheme for major cost savings</div><div>+ <b>Perks on perks</b> – Perkbox membership with discounts &amp; wellbeing benefits</div><div>+ <b>Good times, guaranteed </b>– Optional quarterly socials, plus summer &amp; Christmas parties</div><div><br></div><div><span style="font-size:18px;"><b>Hiring Process</b></span></div><div>What’s next? </div><div>Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a <b>Talent Screening call.</b></div><div><br></div><div>We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. </div><div><br></div><div>If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. </div><div><br></div><div>*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. </div><div><br></div><div><span style="font-size:18px;"><b>Diversity &amp; Inclusion at Raylo</b></span></div><div>At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.</div><div><br></div>

Risk Operations Lead

<div><span style="font-size:18px;"><b>Why We Exist</b></span></div><div>At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.</div><div><br></div><div>We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.</div><div><br></div><div>Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.</div><div><br></div><div>If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.</div><div><br></div><div><span style="font-size:18px;"><b>Our Core Values</b></span></div><div><br></div><div>💡 <b>Be deeply curious </b>– We thrive on innovation through diverse approaches, views, and people.</div><div><br></div><div>👟 <b>Walk in your customer’s shoes</b> – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.</div><div><br></div><div>🎯<b> Focus and execute</b> – We have a big vision, but we believe in nailing the most important problems first.</div><div><br></div><div>💥 <b>Be gritty </b>– Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.</div><div><br></div><div><br></div><div><b><span style="font-size:18px;">What to Expect</span></b></div><div>As Raylo continues to grow, we are committed to delivering exceptional customer service at scale. This role sits at the heart of our Customer Success &amp; Support team, ensuring our customers receive a seamless, high-quality experience. You will play a key role in shaping the future of customer operations, leading a team to drive efficiencies, and leveraging cutting-edge AI and automation tools to enhance customer interactions.</div><div><br></div><div>You’ll be responsible for managing inbound customer support and service operations, ensuring our customers have the best possible experience when interacting with Raylo. You will work cross-functionally with Product, Operations, Compliance, and Tech to improve processes and drive continuous service enhancements.</div><div><br></div><div>Your work will have a direct impact on customer satisfaction, retention, and operational efficiency. With a focus on scaling operations while maintaining excellence, you’ll set ambitious goals for NPS, CSAT, response times, and resolution rates.</div><div><br></div><div><b><span style="font-size:18px;">What you’ll do</span></b></div><div><b>- Lead &amp; Scale Customer Support</b> – Manage and develop the customer support team, ensuring they are equipped to deliver an outstanding customer experience.</div><div><b>- Optimise Performance Metrics </b>– Own key customer support KPIs (NPS, CSAT, resolution times), ensuring continuous improvement in customer satisfaction and operational performance.</div><div><b>- Drive Operational Efficiencies</b> – Identify and implement improvements in service processes, leveraging automation and AI tools (e.g., chatbots, self-service portals) to enhance efficiency and scalability.</div><div><b>- Cross-functional Collaboration</b> – Work closely with Product, Supply Chain, Strategy and Compliance to identify friction points and implement strategic service improvements.</div><div><b>- Regulatory &amp; Compliance Management</b> – Ensure all customer interactions comply with our policies and FCA regulatory standards, managing risk effectively.</div><div><b>- Customer Advocacy &amp; Insights</b> – Use customer data to inform decision-making and influence product and service improvements that enhance the overall Raylo experience.</div><div><b>- Escalation Management </b>– Handle high-priority customer issues efficiently, maintaining a customer-first approach while managing business risks.</div><div><br></div><div><b style="font-size:18px;">You’ll succeed with</b></div><div><b>- 10+ years of experience leading customer support operations</b> in a D2C, FinTech, FMCG, or subscription-based business.</div><div><b>- A customer-obsessed mindset</b>, with a passion for delivering outstanding service experiences.</div><div><b>- A strong track record in scaling and optimising customer support teams</b> and operations.</div><div><b>- Data-driven decision-making</b>, with expertise in customer service metrics (NPS, CSAT, response times) and continuous improvement methodologies.</div><div><b>- Hands-on experience with modern customer service platforms</b> (e.g., Intercom, Zendesk), as well as data analytics, automation, and self service tools, to enhance support efficiency and effectiveness.</div><div><b>- Exceptional leadership and coaching abilities</b>, with a focus on building high-performing teams.</div><div><b>- Strong problem-solving and stakeholder management skills</b>, working cross-functionally to drive service excellence.</div><div><b>- A deep understanding of compliance and risk management </b>in regulated environments.</div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><span style="font-size:18px;"><b>Opportunities &amp; Benefits</b></span></div><div>We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. </div><div><br></div><div>+ <b>Share in Raylo’s success</b>  – Stock options for all employees</div><div>+ <b>Get the latest tech</b> – Exclusive Raylo device lease for employees</div><div>+ <b>33 days off, your way</b> – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you </div><div>+ <b>Invest in your growth</b> – L&amp;D budget to support the skills you value</div><div>+ <b>Fast-track your career</b> – Two performance reviews a year</div><div>+ <b>Family-first policies</b> – 5 months full pay for primary caregivers, 1 month for secondary caregivers</div><div>+ <b>Save big on childcare</b> – Workplace nursery scheme for major cost savings</div><div>+ <b>Perks on perks</b> – Perkbox membership with discounts &amp; wellbeing benefits</div><div>+ <b>Good times, guaranteed </b>– Optional quarterly socials, plus summer &amp; Christmas parties</div><div><br></div><div><span style="font-size:18px;"><b>Hiring Process</b></span></div><div>What’s next? </div><div>Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a <b>Talent Screening call.</b></div><div><br></div><div>We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. </div><div><br></div><div>If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. </div><div><br></div><div>*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. </div><div><br></div><div><span style="font-size:18px;"><b>Diversity &amp; Inclusion at Raylo</b></span></div><div>At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.</div><div><br></div>

Customer Operations Director

<div><b style="font-size:18px;">Who we are</b></div><div>We are a highly ambitious team; focused and truly collaborative. We empower people to take ownership through meaningful and impactful work.  We exist to help people and the planet, it’s a big statement but one you’ll wear with pride. </div><div><br></div><div>Raylo is here to change how people get their tech for good. That means giving them access to the products they really want, but doing so in a responsible, sustainable way. We provide Seamless Circularity, where every device gets an extended life through our automatic, effortless cycle of refurb, reuse and recycle. </div><div><br></div><div>Our secret sauce is leasing. By providing a subscription alternative, we're cracking open a staid old market and bringing real change to consumers and the environment. Less waste, better value. We’re serious - we want to lead the change in consumption of consumer technology.</div><div><br></div><div><b style="font-size:18px;">Life at Raylo</b></div><div>	•   We are an organically collaborative and dynamic team </div><div>	•   We embrace innovation, seek out challenges and always aim for excellence </div><div>	•   We take intelligent risks, celebrate our wins, and learn from our mistakes </div><div>	•   We help each other by listening, challenging thought and continually improving </div><div>	•   We live our mission, walk in our customers’ shoes, focus and execute, and are a curious and gritty bunch</div><div><br></div><div><b>What to Expect</b></div><div><br></div><div>As the first point of contact to our new and existing customers, the Customer Success team are key to ensuring we offer quick updates, resolutions to issues, and assist customers in the best possible way. The result - we’ve held a 4.7 rating on Trustpilot and are the number one choice for consumer tech. We have four key areas that span the full ops life-cycle at Raylo; Customer Success, Collections, Credit Risk and Fulfilment &amp; Logistics. </div><div><br></div><div>We’re looking for proactive Operations Associates to become experts within the Customer Success function. You will join a team that has encouraged great customer care, through continuous improvement of the tools we use and the processes we put in place. You will be motivated, a keen problem solver and always maintain attention to detail whilst delivering an awesome customer experience. You’ll be looking at each of the processes you perform daily as a whole and use your experience to see how these could be improved, using data in everything you do. </div><div><br></div><div>Once established within your function, you will continue to grow your skill-base. You will be key in developing, improving and implementing key operational processes. You will also work with internal and external stakeholders to uncover challenges and work together on solutions. In the longer term we want to nurture our staff and build careers through a development path which will include new roles and responsibilities.</div><div><br></div><div>**Hybrid working in Operations at Raylo - this means we are in the office 4 days per week, with flexibility to work from home 1 day per week, following the probation period **</div><br><br><h3>You’ll be great at..</h3><ul><li>Effectively handle a range of diverse and complex customer problems through time management, organisation and problem solving skills. You are a superb communicator and hold a strong level of empathy. You have a people focused mindset, with the best interests of our customers at the forefront of everything you do. You thrive in a customer centric environment and are passionate about delivering an incredible customer experience.  </li><li>Being data-driven and proactive by using the knowledge gained from industry or university to guide your decisions. You will be curious and always keen to identify opportunities to improve the customer experience. You quickly analyse solutions, and make clear and informed recommendations that enhance our customer journey.</li><li>Working in a team setting and understanding the importance of learning from others. You also love working in a hands-on, fast-paced environment where everybody is passionate about delivering a smarter customer experience. You are an advocate for our customers by building and maintaining long lasting relationships.</li></ul><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><b style="font-size:18px;">Opportunities &amp; Benefits</b></div><div><b>Your chance to make an impact.</b><span style="font-size:12pt;"> </span>We want what you can bring - what makes you special. Through trust, collaboration and autonomy, you can have an impact right from the off. </div><div><br></div><div><b>Be part of the change. </b>You will join one of the fastest growing fintech startups, backed by Octopus Ventures, Macquarie and Telefónica, where you can change how people get their tech for good</div><div><br></div><div><b>Other benefits include; </b></div><div>	•   33 days holiday per year (25 days, + an extra 8 days to choose the days that mean most to you)</div><div>	•   Stock options - get a real stake in Raylo’s growth</div><div>	•   Hybrid working environment </div><div>	•   Enhanced maternity and paternity leave </div><div>	•   Workplace nursery scheme </div><div>	•   Perkbox membership - hundreds of perks and discounts to support physical, financial and mental wellbeing</div><div>	•   To do your best work, we’ll give you a laptop and a Raylo phone</div><div>	•   Learning budget - we care deeply about investing in your long-term career growth and potential</div><div>	•	 Free sustainable breakfast and snacks, every day you’re in the office</div><div>	•   Fun (yet optional) Raylo quarterly socials, plus summer and Christmas parties</div><div><br></div><div><b style="font-size:18px;">Diversity Statement</b></div><div>Raylo is an equal opportunities employer and we are committed to building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives and believe it adds value to our organisation. Working at Raylo is super fun and we’d love to tell you more about it.</div>

Operations Associate

<div><span style="font-size:18px;"><b>Why We Exist</b></span></div><div>At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.</div><div><br></div><div>We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.</div><div><br></div><div>Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.</div><div><br></div><div>If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.</div><div><br></div><div><span style="font-size:18px;"><b>Our Core Values</b></span></div><div><br></div><div>💡 <b>Be deeply curious </b>– We thrive on innovation through diverse approaches, views, and people.</div><div><br></div><div>👟 <b>Walk in your customer’s shoes</b> – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.</div><div><br></div><div>🎯<b> Focus and execute</b> – We have a big vision, but we believe in nailing the most important problems first.</div><div><br></div><div>💥 <b>Be gritty </b>– Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.</div><div><br></div><div><br></div><div><span style="font-size:18px;"><b>What to Expect</b></span></div><div>As Raylo scales rapidly, we are looking for an Operations Strategy Director to lead the execution of key strategic initiatives and drive operational excellence. Reporting to the VP of Operations, you will be responsible for leading a team focused on improving efficiency, enhancing customer experience, and ensuring scalability as the business grows.</div><div><br></div><div>This is a hands-on leadership role where you will explore, define, and prioritise strategic projects that directly impact our growth trajectory. You will work cross-functionally with teams across Product, Engineering, Finance, and Strategy to optimise processes, implement automation, and create a world-class operations function.</div><div><br></div><div>In the long term, you will help shape Raylo’s operational strategy, ensuring we continue to scale efficiently while maintaining exceptional service levels.</div><div><br></div><div><span style="font-size:18px;"><b>What You’ll Do</b></span></div><div>- <b>Lead and manage the Operations Strategy team</b>, ensuring the effective prioritisation and execution of strategic initiatives.</div><div>- <b>Define and implement new projects to streamline Raylo’s operations</b>, with a focus on automation, AI integration, and efficiency improvements.</div><div>- <b>Develop and present business cases for new initiatives</b>, working closely with Finance and Leadership to secure buy-in.</div><div>- <b>Optimise operational processes to improve margins, collections revenue, and cost efficiencies</b> while delivering an outstanding customer experience.</div><div>- <b>Collaborate with internal business leaders across Supply Chain, Product, Strategy &amp; Data, and Finance</b> to drive strategic initiatives forward.</div><div>- <b>Manage and develop a high-performing team</b>, fostering a culture of continuous improvement and innovation.</div><div>- <b>Establish and oversee key performance metrics</b> to track progress, holding teams accountable for delivering impactful results.</div><div><br></div><div><span style="font-size:18px;"><b>You’ll Succeed With</b></span></div><div>- <b>10+ years of experience in operations strategy, consulting, consumer finance</b>, or a relevant industry (Tech, FMCG, Financial Services).</div><div>- <b>5+ years of leadership experience</b>, with a proven track record of managing and developing teams.</div><div>- <b>Strong analytical skills with experience with SQL, Excel, and business intelligence tools</b> (Looker, Tableau, PowerBI).</div><div>- <b>A data-driven mindset</b>, able to build and analyse business cases to justify investment and prioritisation decisions.</div><div>- <b>Exceptional communication and stakeholder management skills</b>, with the ability to influence senior leadership.</div><div>- <b>Experience in process optimisation</b>, Lean Six Sigma, or project management methodologies.</div><div>- <b>A deep curiosity and passion for automation, AI</b>, and innovative solutions that drive operational excellence.</div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><span style="font-size:18px;"><b>Opportunities &amp; Benefits</b></span></div><div>We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. </div><div><br></div><div>+ <b>Share in Raylo’s success</b>  – Stock options for all employees</div><div>+ <b>Get the latest tech</b> – Exclusive Raylo device lease for employees</div><div>+ <b>33 days off, your way</b> – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you </div><div>+ <b>Invest in your growth</b> – L&amp;D budget to support the skills you value</div><div>+ <b>Fast-track your career</b> – Two performance reviews a year</div><div>+ <b>Family-first policies</b> – 5 months full pay for primary caregivers, 1 month for secondary caregivers</div><div>+ <b>Save big on childcare</b> – Workplace nursery scheme for major cost savings</div><div>+ <b>Perks on perks</b> – Perkbox membership with discounts &amp; wellbeing benefits</div><div>+ <b>Good times, guaranteed </b>– Optional quarterly socials, plus summer &amp; Christmas parties</div><div><br></div><div><span style="font-size:18px;"><b>Hiring Process</b></span></div><div>What’s next? </div><div>Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a <b>Talent Screening call.</b></div><div><br></div><div>We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. </div><div><br></div><div>If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. </div><div><br></div><div>*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. </div><div><br></div><div><span style="font-size:18px;"><b>Diversity &amp; Inclusion at Raylo</b></span></div><div>At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.</div><div><br></div>

Operations Strategy Director

<div><span style="font-size:18px;"><b>Why We Exist</b></span></div><div>At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.</div><div><br></div><div>We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.</div><div><br></div><div>Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.</div><div><br></div><div>If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.</div><div><br></div><div><span style="font-size:18px;"><b>Our Core Values</b></span></div><div><br></div><div>💡 <b>Be deeply curious </b>– We thrive on innovation through diverse approaches, views, and people.</div><div><br></div><div>👟 <b>Walk in your customer’s shoes</b> – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.</div><div><br></div><div>🎯<b> Focus and execute</b> – We have a big vision, but we believe in nailing the most important problems first.</div><div><br></div><div>💥 <b>Be gritty </b>– Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.</div><div><br></div><div><br></div><div><b><span style="font-size:18px;">What to Expect</span></b></div><div>You’ll be joining a small but highly skilled design team at the heart of Raylo’s product development, working cross-functionally to craft great user experiences that drive growth and retention. Our design culture is fast-paced, collaborative, and iterative, empowering you to own end-to-end projects, shape strategic decisions, and scale our design system. You’ll play a pivotal role in evolving the Raylo experience, optimising customer journeys, and expanding our product and service, all while collaborating with an ambitious team that thrives on solving complex challenges and values creativity, curiosity, and making a tangible impact.</div><div><br></div><div><b><span style="font-size:18px;">What you’ll do</span></b></div><div><b>- Craft user-centred solutions</b>, navigate security challenges and design seamless mobile payment experiences.</div><div><b>- Drive the creation of wireframes, prototypes, and high-fidelity mockups</b>, ensuring a seamless and intuitive user journey.</div><div><b>- Proactively share work frequently</b>. Conduct user research, and usability testing and gather stakeholder feedback to drive iterative design improvements.</div><div><b>- Coordinate and facilitate workshops and collaborative design sessions</b> to ensure cross-functional engagement.</div><div><b>- Shape and scale the Raylo design system</b>, meticulously maintaining components, patterns, and guidelines to empower a unified and cohesive visual identity.</div><div><b>- Report directly to the Head of Product Design</b>, working on a hybrid basis (3 days per week in our London office).</div><div><br></div><div><b><span style="font-size:18px;">You’ll succeed with</span></b></div><div><b>- 5+ years of experience especially UI</b>. You have a proven track record as an individual contributor or team lead role on a product design team.</div><div><b>- You have deep &amp; extensive experience with Figma</b> and design systems. </div><div><b>- Your portfolio showcases compelling web and mobile experiences</b>, providing insight into your design process and decision-making.</div><div><b>- You enjoy thinking through complex product challenges</b>, care about solving the right problem, and possess exceptional creative skills.</div><div><b>- You’ll be fantastic at communicating</b> your thinking and design decisions.</div><div><b>- You're able to collaborate </b>and get people along on the journey with you whilst bringing your ideas to life.</div><div><b>- You have a well-trained eye</b> for great visual design execution.</div><div><b>- You’re a systems thinker </b>with a strategic view of everything you do.</div><div><b>- You are a natural leader </b>who can guide and inspire others, and you're committed to fostering a culture of design excellence at Raylo</div><div><b>- You enjoy being autonomous</b> and navigating your own path in a fast-paced, hybrid working environment.</div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><span style="font-size:18px;"><b>Opportunities &amp; Benefits</b></span></div><div>We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. </div><div><br></div><div>+ <b>Share in Raylo’s success</b>  – Stock options for all employees</div><div>+ <b>Get the latest tech</b> – Exclusive Raylo device lease for employees</div><div>+ <b>33 days off, your way</b> – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you </div><div>+ <b>Invest in your growth</b> – L&amp;D budget to support the skills you value</div><div>+ <b>Fast-track your career</b> – Two performance reviews a year</div><div>+ <b>Family-first policies</b> – 5 months full pay for primary caregivers, 1 month for secondary caregivers</div><div>+ <b>Save big on childcare</b> – Workplace nursery scheme for major cost savings</div><div>+ <b>Perks on perks</b> – Perkbox membership with discounts &amp; wellbeing benefits</div><div>+ <b>Good times, guaranteed </b>– Optional quarterly socials, plus summer &amp; Christmas parties</div><div><br></div><div><span style="font-size:18px;"><b>Hiring Process</b></span></div><div>What’s next? </div><div>Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a <b>Talent Screening call.</b></div><div><br></div><div>We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. </div><div><br></div><div>If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. </div><div><br></div><div>*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. </div><div><br></div><div><span style="font-size:18px;"><b>Diversity &amp; Inclusion at Raylo</b></span></div><div>At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.</div><div><br></div>

Product Designer

<div><span style="font-size:18px;"><b>Why We Exist</b></span></div><div>At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.</div><div><br></div><div>We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.</div><div><br></div><div>Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.</div><div><br></div><div>If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.</div><div><br></div><div><span style="font-size:18px;"><b>Our Core Values</b></span></div><div><br></div><div>💡 <b>Be deeply curious </b>– We thrive on innovation through diverse approaches, views, and people.</div><div><br></div><div>👟 <b>Walk in your customer’s shoes</b> – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.</div><div><br></div><div>🎯<b> Focus and execute</b> – We have a big vision, but we believe in nailing the most important problems first.</div><div><br></div><div>💥 <b>Be gritty </b>– Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.</div><div><br></div><div><br></div><div><b style="font-size:14pt;">What to Expect:</b></div><div>Reporting to the Co-Founder and Chief Product Officer, you’ll lead a cross-functional team—including Risk Strategy, Frontend, and Backend Engineers on Raylo’s Risk Decisioning &amp; Pricing capabilities. Working closely with engineers and data scientists, you’ll optimise approval rates and drive sustainable, profitable growth.</div><div><br></div><div>That means boosting approval rates—finding and accepting more good customers while keeping risk in check—alongside pricing optimisation to improve conversion rates and UX improvements that make the journey seamless.</div><div>As Raylo’s second product hire, you’ll have the opportunity to make a major impact. You’ll tackle some of our most complex challenges and own our most important proprietary tech. We move fast, ship frequently, and stay focused on outcomes.</div><div><br></div><div>Your primary focus will be on building the product and proprietary tech, while the Risk Strategy Lead owns analytics, credit risk modelling, and data insights.</div><div><br></div><div><b style="font-size:18px;">What You'll Do:</b></div><div>- <b>Define and execute: Own the roadmap for risk decisioning infrastructure</b>, enabling scalable, automated credit and fraud decisioning.</div><div>- <b>Product lifecycle ownership:</b> Drive product development from concept to execution, including defining requirements, managing trade-offs, and prioritising technical work.</div><div>- <b>Strategic partnership:</b> Collaborate with the Risk Strategy Lead to ensure alignment between risk strategy, data insights, and the technical implementation of our risk systems.</div><div>-<b> Enhance and refine: </b>Drive improvements to priority risk models, exploring opportunities to leverage LLMs (Large Language Models) for enhanced credit decisioning, fraud detection, and risk evaluation.</div><div><b>- Integrate cutting-edge: </b>Incorporate new and innovative fraud data sources to enhance risk assessment and decision-making.</div><div>- <b>Leverage Open Banking:</b> Maximise the use of Open Banking for both consumer and business decisioning to create more informed, data-driven risk models.</div><div>- <b>Ensure compliance: </b>Work with legal and compliance teams to maintain alignment with FCA regulations and other relevant requirements.</div><div>- <b>A/B Testing &amp; optimisation:</b> Implement A/B tests to enhance funnel performance</div><div>- <b>Low-cost experimentation: </b>Test concepts with Risk Ops before full feature development to drive efficiency and impact.</div><div><br></div><div><b style="font-size:18px;">Who you are:</b></div><div>You’re a technically minded problem solver with a passion for backend systems and fintech innovation. You enjoy collaborating with diverse teams and translating complex technical challenges into actionable solutions.</div><div><br></div><div><b>Key skills &amp; experience:</b></div><div><b>+ Technical expertise:</b> 5+ years in Product Management with a strong technical background, ideally with a STEM degree or engineering experience. </div><div><b>+ Familiarity with backend system architecture</b> is essential.</div><div><b>+ Domain knowledge:</b> Experience in risk-related areas such as credit risk decisioning, payments, or money laundering prevention. B2B or internal tool expertise in fintech is desirable.</div><div><b>+ Analytical &amp; data-driven:</b> Proficient in tools like Amplitude, with a knack for extracting actionable insights from data.</div><div><b>+ Influence &amp; communication:</b> Exceptional ability to influence engineers and cross-functional stakeholders to drive alignment and deliver results.</div><div><b>+ Problem-solving:</b> Creative, adaptable, and resourceful, with a track record of overcoming technical and business challenges.</div><div><br></div><div><b>Nice-to-Have</b></div><div>+ Familiarity with SQL to dive deeper into data and metrics.</div><div>+ Experience working in a startup environment, preferably in risk, lending, or payments domains.</div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><span style="font-size:18px;"><b>Opportunities &amp; Benefits</b></span></div><div>We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. </div><div><br></div><div>+ <b>Share in Raylo’s success</b>  – Stock options for all employees</div><div>+ <b>Get the latest tech</b> – Exclusive Raylo device lease for employees</div><div>+ <b>33 days off, your way</b> – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you </div><div>+ <b>Invest in your growth</b> – L&amp;D budget to support the skills you value</div><div>+ <b>Fast-track your career</b> – Two performance reviews a year</div><div>+ <b>Family-first policies</b> – 5 months full pay for primary caregivers, 1 month for secondary caregivers</div><div>+ <b>Save big on childcare</b> – Workplace nursery scheme for major cost savings</div><div>+ <b>Perks on perks</b> – Perkbox membership with discounts &amp; wellbeing benefits</div><div>+ <b>Good times, guaranteed </b>– Optional quarterly socials, plus summer &amp; Christmas parties</div><div><br></div><div><span style="font-size:18px;"><b>Hiring Process</b></span></div><div>What’s next? </div><div>Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a <b>Talent Screening call.</b></div><div><br></div><div>We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. </div><div><br></div><div>If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. </div><div><br></div><div>*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. </div><div><br></div><div><span style="font-size:18px;"><b>Diversity &amp; Inclusion at Raylo</b></span></div><div>At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.</div><div><br></div>

Lead Product Manager - Risk Decisioning and Pricing Platform

<div><span style="font-size:18px;"><b>Why We Exist</b></span></div><div>At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.</div><div><br></div><div>We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.</div><div><br></div><div>Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.</div><div><br></div><div>If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.</div><div><br></div><div><span style="font-size:18px;"><b>Our Core Values</b></span></div><div><br></div><div>💡 <b>Be deeply curious </b>– We thrive on innovation through diverse approaches, views, and people.</div><div><br></div><div>👟 <b>Walk in your customer’s shoes</b> – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.</div><div><br></div><div>🎯<b> Focus and execute</b> – We have a big vision, but we believe in nailing the most important problems first.</div><div><br></div><div>💥 <b>Be gritty </b>– Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.</div><div><br></div><div><br></div><div><b style="font-size:18px;">What to Expect</b></div><div><br></div><div><b>This role is based in Belfast, with 4 days in the office.</b></div><div><br></div><div>As a Content Manager within Raylo’s Operations team, you’ll play a key role in shaping an effortless, best-in-class customer support journey. You’ll optimise content and conversation workflows, enhance our support platform, and leverage AI to improve resolution times and customer interactions.</div><div><br></div><div><b>In this role, you will:</b></div><div>&gt; <b>Collaborate cross-functionally</b> with Operations, Marketing, Product, CX, and Data teams to align content strategy with customer needs.</div><div>&gt; <b>Optimise AI-driven support</b> by refining conversation flows and ensuring intuitive, effective automation.</div><div>&gt; <b>Continuously improve content </b>using performance metrics, A/B testing, and user feedback.</div><div>&gt; <b>Champion the customer </b>by ensuring clear, helpful, and engaging support content.</div><div><br></div><div><b style="font-size:18px;">What you'll do</b></div><div>+ <b>Lead the optimisation of Raylo’s AI-driven support assistant</b>, tracking performance metrics and identifying areas for continuous improvement.</div><div>+ <b>Leverage data analytics</b>, A/B testing, customer insights, and AI recommendations to refine content and enhance the automated customer experience.</div><div>+ <b>Develop and maintain conversation design strategies</b>, ensuring alignment with brand voice and guiding SMEs in content creation.</div><div>+ <b>Craft dialogue and support content</b> that scales effectively across multiple channels and customer touchpoints.</div><div>+ <b>Collaborate closely with CX Leaders</b> to enhance visibility, refine strategy, and measure success.</div><div><br></div><div><b style="font-size:18px;">You'll succeed with</b></div><div>- <b>Strategic thinking </b>with a strong ability to craft and optimise content that enhances customer experiences. You should be comfortable working in a fast-paced, evolving environment where agility and innovation drive success.</div><div>- <b>Strong analytical skills</b> – Ability to interpret content performance data, conduct A/B testing, and refine strategies based on insights.</div><div>- <b>AI and automation expertise</b> – Experience with AI-driven content creation, chatbot scripting, and automation tools to enhance customer interactions.</div><div>- <b>Exceptional communication</b> – Clear, engaging writing skills with a strong grasp of tone, brand voice, and customer-centric messaging.</div><div>- <b>Collaboration and stakeholder management </b>– Ability to work cross-functionally with Product, CX, Data, and Engineering teams to align content with business goals.</div><div>- <b>Problem-solving mindset</b> – A proactive approach to identifying gaps, optimising processes, and implementing improvements that drive efficiency.</div><div>- <b>Technical fluency</b> – Familiarity with tools like SQL, Python, or AI-driven platforms is a plus, enabling data-backed content decisions.</div><div>- <b>Adaptability and innovation</b> – Comfortable navigating ambiguity, testing new approaches, and evolving strategies based on industry trends and customer behaviour.</div><div>- <b>Combining creativity, data-driven decision-making, and collaboration</b>, you’ll help shape a world-class customer support experience at Raylo.</div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><span style="font-size:18px;"><b>Opportunities &amp; Benefits</b></span></div><div>We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. </div><div><br></div><div>+ <b>Share in Raylo’s success</b>  – Stock options for all employees</div><div>+ <b>Get the latest tech</b> – Exclusive Raylo device lease for employees</div><div>+ <b>33 days off, your way</b> – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you </div><div>+ <b>Invest in your growth</b> – L&amp;D budget to support the skills you value</div><div>+ <b>Fast-track your career</b> – Two performance reviews a year</div><div>+ <b>Family-first policies</b> – 5 months full pay for primary caregivers, 1 month for secondary caregivers</div><div>+ <b>Save big on childcare</b> – Workplace nursery scheme for major cost savings</div><div>+ <b>Perks on perks</b> – Perkbox membership with discounts &amp; wellbeing benefits</div><div>+ <b>Good times, guaranteed </b>– Optional quarterly socials, plus summer &amp; Christmas parties</div><div><br></div><div><span style="font-size:18px;"><b>Hiring Process</b></span></div><div>What’s next? </div><div>Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a <b>Talent Screening call.</b></div><div><br></div><div>We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. </div><div><br></div><div>If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. </div><div><br></div><div>*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. </div><div><br></div><div><span style="font-size:18px;"><b>Diversity &amp; Inclusion at Raylo</b></span></div><div>At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.</div><div><br></div>

Conversational Analyst - AI Virtual Assistants

<div><span style="font-size:18px;"><b>Why We Exist</b></span></div><div>At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.</div><div><br></div><div>We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.</div><div><br></div><div>Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.</div><div><br></div><div>If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.</div><div><br></div><div><span style="font-size:18px;"><b>Our Core Values</b></span></div><div><br></div><div>💡 <b>Be deeply curious </b>– We thrive on innovation through diverse approaches, views, and people.</div><div><br></div><div>👟 <b>Walk in your customer’s shoes</b> – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.</div><div><br></div><div>🎯<b> Focus and execute</b> – We have a big vision, but we believe in nailing the most important problems first.</div><div><br></div><div>💥 <b>Be gritty </b>– Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.</div><div><br></div><div><br></div><div><b><span style="font-size:18px;">What to Expect…</span></b></div><div>We’re hiring for a Director of Strategy and Analytics to be at the center of Raylo’s growth as we enter an exciting new phase in 2025. This role is focused on identifying, building, and solidifying our key competitive advantages within Risk Analytics. Over the past five years, we’ve developed industry-leading technology, data, and financing platforms that have allowed us to scale rapidly and sustainably. With this strong foundation in place, we’re now looking for an ambitious leader to shape and execute the strategies that will define our next stage of growth.</div><div><br></div><div>You’ll combine creativity and technical expertise to tackle Raylo’s most critical challenges, developing thoughtful, data-driven solutions and driving their implementation. As part of your impact, you’ll build and lead a high-performing team capable of making informed decisions where data is abundant and quantifying opportunities where it’s not. Collaboration will be at the heart of your work, as you partner with leaders across Raylo and beyond to deliver results. Your leadership will play a vital role in scaling the business sustainably to new heights.</div><div>In 2025, Raylo is uniquely positioned to thrive in a dynamic and evolving macroeconomic environment, and this role is at the core of that opportunity. You’ll work closely with the co-founders and senior leadership to reshape our strategic direction and refine the fundamentals of our products. Your team will be responsible for driving the future of a core strategic advantage, ensuring Raylo continues to grow as a market leader.</div><div><br></div><div><b style="font-size:18px;">What you’ll do…</b></div><div>- Reporting to to the VP Strategy and Analytics, you’ll lead a team focussed on driving growth through risk analytics and be responsible making key commercial decisions based on analytical insight give</div><div>- Be at the forefront of new product and partnership launches, working cross-functionally with our product, engineering and marketing teams </div><div>- Interact with the business’ co-founders and SLT daily to determine priorities, share context and align on strategy</div><div>- Work to hire and motivate a best in class strategy and analytics team that’s able to drive a real competitive edge for Raylo    </div><div>- All the while, you’ll remain in the detail and data using your technical skills - we get our hands dirty right up to the </div><div>C-suite level and this role is no different </div><div><br></div><div><b><span style="font-size:18px;">You’ll succeed with…</span></b></div><div>- 7+ years in a decision making role, bring clarity to complex, ambiguous problems. You’ll be able to use varied data sources to build a consistent, reliable strategy ideally with experience within risk.</div><div>- Using your quantitative and technical skills to dive into the detail of individual projects and proposals, while being able to zoom out and design a multi-year strategy.</div><div>- Proficiency in Excel and SQL required; finance, strategy or product management experience desirable</div><div>- Collaborating in a fast-paced environment both within Raylo and driving external parties to meet the high standards that Raylo achieves internally.</div><div>- Building and motivating a high-performing strategy and analytics function that’s able to partner with and deliver seamlessly through all other business functions (Ops, Product, Engineering, Finance, Commercial, Marketing, Data, Talent)</div><div>- Taking full responsibility for business critical functions and projects. You’ll be responsible for the development of Raylo’s core competitive advantages and ensuring we stay ahead of the curve.</div><div><br></div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><span style="font-size:18px;"><b>Opportunities &amp; Benefits</b></span></div><div>We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. </div><div><br></div><div>+ <b>Share in Raylo’s success</b>  – Stock options for all employees</div><div>+ <b>Get the latest tech</b> – Exclusive Raylo device lease for employees</div><div>+ <b>33 days off, your way</b> – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you </div><div>+ <b>Invest in your growth</b> – L&amp;D budget to support the skills you value</div><div>+ <b>Fast-track your career</b> – Two performance reviews a year</div><div>+ <b>Family-first policies</b> – 5 months full pay for primary caregivers, 1 month for secondary caregivers</div><div>+ <b>Save big on childcare</b> – Workplace nursery scheme for major cost savings</div><div>+ <b>Perks on perks</b> – Perkbox membership with discounts &amp; wellbeing benefits</div><div>+ <b>Good times, guaranteed </b>– Optional quarterly socials, plus summer &amp; Christmas parties</div><div><br></div><div><span style="font-size:18px;"><b>Hiring Process</b></span></div><div>What’s next? </div><div>Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a <b>Talent Screening call.</b></div><div><br></div><div>We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. </div><div><br></div><div>If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. </div><div><br></div><div>*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. </div><div><br></div><div><span style="font-size:18px;"><b>Diversity &amp; Inclusion at Raylo</b></span></div><div>At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.</div><div><br></div>

Strategy and Analytics Director

<div><span style="font-size:18px;"><b>Why We Exist</b></span></div><div>At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.</div><div><br></div><div>We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.</div><div><br></div><div>Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.</div><div><br></div><div>If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.</div><div><br></div><div><span style="font-size:18px;"><b>Our Core Values</b></span></div><div><br></div><div>💡 <b>Be deeply curious </b>– We thrive on innovation through diverse approaches, views, and people.</div><div><br></div><div>👟 <b>Walk in your customer’s shoes</b> – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.</div><div><br></div><div>🎯<b> Focus and execute</b> – We have a big vision, but we believe in nailing the most important problems first.</div><div><br></div><div>💥 <b>Be gritty </b>– Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.</div><div><br></div><div><br></div><div><span style="font-size:18px;">What to Expect…</span></div><div>We’re looking for an ambitious Strategy and Analytics Manager to join our Strategy team here at Raylo. As the first Strategy and Analytics team member solely focussed on Raylo Business, you’ll take ownership of driving business approval rates and scaling growth for Raylo’s innovative leasing platform. Using data-driven insights, you’ll analyse how we can optimise approval processes, refine our credit strategies, and build compelling business cases to expand our leasing product while maintaining sustainable growth.</div><div><br></div><div>You’ll leverage your technical and analytical expertise, you’ll craft strategies that enhance Raylo’s leasing proposition, ensuring we continue to unlock value for both customers and the business. You’ll champion data-informed decisions that sustainably grow Raylo’s impact and in time build a high-performing team that aligns with our mission. Your influence will be central to steering Raylo’s success as we navigate this pivotal phase of scaling our business.</div><div><br></div><div>In 2025, Raylo stands out with its groundbreaking approach to retail electronics and has massive ambitions for growth. You’ll collaborate closely with the leadership team and co-founders, C-Suite, and senior business leaders, shaping strategies that will optimise our business approval strategies and drive long-term growth. Your ideas and leadership will play a critical role in shaping the future of a key strategic advantage for Raylo.</div><div><br></div><div><span style="font-size:18px;">What you’ll do…</span></div><div>- Reporting to the Senior Manager responsible for overall growth and approval rate, you’ll work closely with internal partners to grow our Raylo Business proposition</div><div>- Your technical and analytical skills will mean that you identify opportunities for growth and then collaborate with product, engineering and marketing teams to deliver on this </div><div>- You’ll interact heavily with Senior Leadership and external investors to define performance goals for our Raylo Business portfolio and monitor performance against these</div><div>- Beyond Raylo Business, you’ll be at the forefront of Raylo’s future growth strategies, across new products, verticals and, longer term, geographies </div><div><br></div><div><span style="font-size:18px;">You’ll succeed with…</span></div><div>- Using your technical skills (SQL, Excel) to get into the details of our strategies, while being able to think strategically and deliver as part of a larger team. </div><div>- Collaborating in a fast-paced environment across the business with diverse skill sets and personality types. You have great stakeholder management skills and love using your analytical skills to champion data-driven decision-making, educate others and drive growth for the business.</div><div>- Taking full responsibility for business-critical processes. You’ll be responsible for the development of Raylo’s business’ core growth proposition and ensuring we stay ahead of the industry.</div><div><br></div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><span style="font-size:18px;"><b>Opportunities &amp; Benefits</b></span></div><div>We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. </div><div><br></div><div>+ <b>Share in Raylo’s success</b>  – Stock options for all employees</div><div>+ <b>Get the latest tech</b> – Exclusive Raylo device lease for employees</div><div>+ <b>33 days off, your way</b> – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you </div><div>+ <b>Invest in your growth</b> – L&amp;D budget to support the skills you value</div><div>+ <b>Fast-track your career</b> – Two performance reviews a year</div><div>+ <b>Family-first policies</b> – 5 months full pay for primary caregivers, 1 month for secondary caregivers</div><div>+ <b>Save big on childcare</b> – Workplace nursery scheme for major cost savings</div><div>+ <b>Perks on perks</b> – Perkbox membership with discounts &amp; wellbeing benefits</div><div>+ <b>Good times, guaranteed </b>– Optional quarterly socials, plus summer &amp; Christmas parties</div><div><br></div><div><span style="font-size:18px;"><b>Hiring Process</b></span></div><div>What’s next? </div><div>Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a <b>Talent Screening call.</b></div><div><br></div><div>We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. </div><div><br></div><div>If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. </div><div><br></div><div>*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. </div><div><br></div><div><span style="font-size:18px;"><b>Diversity &amp; Inclusion at Raylo</b></span></div><div>At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.</div><div><br></div>

Strategy and Analytics Manager - Raylo Business

<div><span style="font-size:18px;"><b>Why We Exist</b></span></div><div>At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.</div><div><br></div><div>We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.</div><div><br></div><div>Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.</div><div><br></div><div>If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.</div><div><br></div><div><span style="font-size:18px;"><b>Our Core Values</b></span></div><div><br></div><div>💡 <b>Be deeply curious </b>– We thrive on innovation through diverse approaches, views, and people.</div><div><br></div><div>👟 <b>Walk in your customer’s shoes</b> – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.</div><div><br></div><div>🎯<b> Focus and execute</b> – We have a big vision, but we believe in nailing the most important problems first.</div><div><br></div><div>💥 <b>Be gritty </b>– Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.</div><div><br></div><div><br></div><div><span style="font-size:14pt;">What to Expect</span></div><div><span style="font-size:11pt;">We are entering an exciting phase of growth at Raylo, and we are seeking an experienced Director to propel our strategic expansion. In this role, you will be instrumental in driving </span><a style="font-size:11pt;" href="http://Raylo.com">Raylo.com</a><span style="font-size:11pt;">'s accelerated growth by strategically driving the commercial success of the marketplace. Your role will involve cultivating and optimising existing OEM relationships, securing optimal pricing, inventory, and marketing support for </span><a style="font-size:11pt;" href="http://Raylo.com">Raylo.com</a><span style="font-size:11pt;">. You will also identify and establish high potential new OEMs and/or categories. As a key member of our team, you will have the opportunity to help build our OEM engagement and growth strategy, positioning </span><a style="font-size:11pt;" href="http://Raylo.com">Raylo.com</a><span style="font-size:11pt;"> for accelerated subscriber growth within the consumer and business segments.</span></div><div><br></div><div><span style="font-size:14pt;">What you’ll do</span></div><div><b style="font-size:11pt;">1. Nurture and optimise existing relationships with our OEM vendors</b></div><div><span style="font-size:11pt;">- Maintain great relationships with our OEM vendors who love the market-leading ASPs, fast upgrade cycles and incremental audiences on </span><a style="font-size:11pt;" href="http://Raylo.com">Raylo.com</a><span style="font-size:11pt;">.</span></div><div><span style="font-size:11pt;">- Leverage already established relationships to optimise stock availability and secure competitive pricing for the </span><a style="font-size:11pt;" href="http://Raylo.com">Raylo.com</a><span style="font-size:11pt;"> marketplace.</span></div><div><span style="font-size:11pt;">- Drive further commercial success by securing payment terms, SOAs and marketing support.</span></div><div><span style="font-size:11pt;">- Conduct regular meetings with partners, providing comprehensive performance reviews and market insights to maintain transparency and foster long-term collaboration.</span></div><div><span style="font-size:11pt;">- Oversee the commercial success of key service providers, including distributors, third-party logistics partners, and lifecycle management providers.</span></div><div><span style="font-size:11pt;">- Unlock new opportunities with suppliers of value-added services or accessories. </span></div><div><br></div><div><b style="font-size:11pt;">2. Collaborate with cross-functional teams to ensure alignment of strategic business goals </b></div><div><span style="font-size:11pt;">- Work in collaboration with our Supply Chain, Operations, Marketing, and Strategy teams to align sales strategies with wider business objectives. </span></div><div><span style="font-size:11pt;">- Proactively assess opportunities for improvement and make informed, data-driven decisions to uphold best-in-class practices. </span></div><div><span style="font-size:11pt;">- Drive the expansion of the product range on </span><a style="font-size:11pt;" href="http://Raylo.com">Raylo.com</a><span style="font-size:11pt;">, ensuring a diverse and competitive offering.</span></div><div><br></div><div><span style="font-size:14pt;">Who You Are</span></div><div><b style="font-size:11pt;">- Experienced Builder and Leader:</b><span style="font-size:11pt;"> With 10+ years as a category leader or supply chain leader at a leading e-commerce or marketplace business. You have a proven ability to create and scale strong working relationships with large organisations. </span></div><div><br></div><div><b style="font-size:11pt;">- Strategic Visionary:</b><span style="font-size:11pt;"> Your background in electronics equips you with a valuable network of potential prospects and partners and has provided you with the insights required to navigate complex relationships and drive high-value partnerships.</span></div><div><br></div><div><b style="font-size:11pt;">- Sharp:</b><span style="font-size:11pt;"> With a degree from a top university, you bring analytical rigour and data-driven thinking to prioritise and optimise opportunities.</span></div><div><br></div><div><b style="font-size:11pt;">- Self-Starter</b><span style="font-size:11pt;">: With experience in high-growth environments, you are capable of taking initiative and making things happen independently. </span></div><div><br></div><div><b style="font-size:11pt;">- Great Communicator: </b><span style="font-size:11pt;">You’re able to clearly communicate with varying levels of both internal and external stakeholders.</span></div><div><br></div><div><b style="font-size:11pt;">- Passionate About Circularity:</b><span style="font-size:11pt;"> You’re excited about an opportunity that’s right at the start of a super-cycle of more sustainable circular consumption.</span></div><br><br><br><div>We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.</div><div><br></div><div><span style="font-size:18px;"><b>Opportunities &amp; Benefits</b></span></div><div>We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. </div><div><br></div><div>+ <b>Share in Raylo’s success</b>  – Stock options for all employees</div><div>+ <b>Get the latest tech</b> – Exclusive Raylo device lease for employees</div><div>+ <b>33 days off, your way</b> – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you </div><div>+ <b>Invest in your growth</b> – L&amp;D budget to support the skills you value</div><div>+ <b>Fast-track your career</b> – Two performance reviews a year</div><div>+ <b>Family-first policies</b> – 5 months full pay for primary caregivers, 1 month for secondary caregivers</div><div>+ <b>Save big on childcare</b> – Workplace nursery scheme for major cost savings</div><div>+ <b>Perks on perks</b> – Perkbox membership with discounts &amp; wellbeing benefits</div><div>+ <b>Good times, guaranteed </b>– Optional quarterly socials, plus summer &amp; Christmas parties</div><div><br></div><div><span style="font-size:18px;"><b>Hiring Process</b></span></div><div>What’s next? </div><div>Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a <b>Talent Screening call.</b></div><div><br></div><div>We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. </div><div><br></div><div>If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. </div><div><br></div><div>*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. </div><div><br></div><div><span style="font-size:18px;"><b>Diversity &amp; Inclusion at Raylo</b></span></div><div>At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.</div><div><br></div>

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Risk Operations Lead

Risk Operations Lead

Customer Operations Director

Customer Operations Director

Operations Associate

Operations Associate

Operations Strategy Director

Operations Strategy Director

Product Designer

Product Designer

Lead Product Manager - Risk Decisioning and Pricing Platform

Lead Product Manager - Risk Decisioning and Pricing Platform

Conversational Analyst - AI Virtual Assistants

Conversational Analyst - AI Virtual Assistants

Strategy and Analytics Director

Strategy and Analytics Director

Strategy and Analytics Manager - Raylo Business

Strategy and Analytics Manager - Raylo Business

Director of Vendor Management

Director of Vendor Management

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