<p>Founded in 2017 by Chris Thompson and Dan Adams, Amber gives customers dynamic power prices that change depending on the real wholesale value of energy. Customers can pay less by charging your battery when energy is greener and cheaper as well as earn more by exporting when prices increase.</p>
<p>Combined with Amber's smart tech, solar and battery owners have the power to supercharge their savings, take control of their battery and make their energy work harder for them.</p>
<p>Amber is backed by some of Australia’s best accelerators and investors, including EnergyLab (Australia’s leading energy accelerator) and Startmate (Australia’s leading tech accelerator). Investors include Blackbird, Square Peg, Main Sequence, Commonwealth Bank and Black Sheep Capital.&nbsp;</p>
<p>The company has won Startup Vic’s Impact Pitch Night, for the best startup focused on making a positive social impact and been named Victorian Start-up of the Year.</p>

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Empowering consumers to save and profit from green energy with dynamic pricing and smart tech.

<div><b style="font-size:13.5pt;">⚡️</b><b style="font-size:13pt;">About Amber </b></div><div><br></div><div><span style="font-size:16px;">Amber is a new way to buy power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 30 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power and the fastest way for Australia to reach 100% renewable energy. </span></div><div><br></div><div><span style="font-size:16px;">We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by Australia’s leading VCs (including Square Peg Capital and Main Sequence Ventures), Commonwealth Bank, impact-focused investors and individuals, and most recently Gentrack. </span></div><div><br></div><div><span style="font-size:16px;">We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. You’d be a part of a rapidly growing team of over 140 with expertise across energy, technology, marketing, and </span><a style="font-size:16px;" href="http://operations.About">operations</a><span style="font-size:16px;">.</span></div><div><br></div><div><b style="font-size:13pt;">About The Role</b></div><div><br></div><div><span style="font-size:16px;">Amber, a company helping transition Australia to 100% renewable energy, is looking to hire a Client Service Manager! As a Client Service Manager, you’d be working with a small but passionate team to help deliver a first-class customer experience for Amber’s customers by providing informative, concise and timely support.</span></div><br><br><h3>Client Service Manager Responsibilities</h3><ul><li>Developing and educating our customers on Amber’s product and processes, as well as addressing their concerns and problems, via email, phone and chat</li><li>Creating and updating our Standard Operating Procedures in a rapidly changing market </li><li>Training, onboarding, and developing new staff in our growing customer experience team </li><li>Assisting with recruitment managers to help grow our team </li><li>Managing customer onboarding issues as they arise to ensure a smooth customer experience </li><li>Reporting on customer onboarding issues and creating long term solutions to the trends</li><li>Work closely with Marketing and Tech teams to identify and respond to customer issues</li><li>Working closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience</li><li>Taking the initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Operations team</li></ul><h3>Key Requirements</h3><ul><li>You're a self-starter who is eager to learn and are comfortable working in a changing environment</li><li>You’re a people person - you love working and speaking with people</li><li>You’re empathetic - you care and want to understand customers' problems</li><li>You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone or handling a customer complaint</li><li>You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions</li><li>You’re persistent - you will be working in a fast-paced and changing environment and work well in difficult situations</li><li>In your cover letter, please let us know who we use for employee carbon offsets</li></ul><h3>Minimum Qualifications</h3><ul><li>Effective communication and interpersonal skills</li><li>Experience working in customer experience </li><li>Experience in managing people or projects</li><li>Experience working in fast-paced organisations</li><li>Experience in the energy sectorPassion for technology, energy or the environment</li></ul><h3>Benefits</h3><ul><li>Be part of a growing technology start-up that will shape the future of renewable energy in AU</li><li>Exciting coworking location in the CBD</li><li>Flexible working hours with provision for regular work from home arrangements</li><li>We offset 100% of your carbon footprint for as long as you work with us (via Nul)Equitable gender-neutral parental leave policies</li><li>An external Employee Assistance Plan for mental health supportCompetitive salary and equity</li><li>Annual Learning &amp; Development budget to support your personal growth</li><div><br></div><li>Salary range is $75,000 - $80,000 a year, excluding superannuation</li></ul><br><div><b style="font-size:13pt;">How to Apply</b></div><div><br></div><div><span style="font-size:16px;">To apply please submit your CV and a cover letter. In your cover letter, please answer the following questions:</span></div><div><span style="font-size:16px;">- Why does this role interest you?</span></div><div><span style="font-size:16px;">- Describe a contribution you made that significantly enhanced the customer onboarding experience in a previous role.</span></div><div><br></div><div><span style="font-size:16px;">Our process will generally be as follows:</span></div><div><span style="font-size:16px;">- A screening interview</span></div><div><span style="font-size:16px;">- A take home case study</span></div><div><span style="font-size:16px;">- A panel interview</span></div><div><span style="font-size:16px;">- A final chat with a senior member of the Amber team</span></div><div><br></div><div><b style="font-size:16px;">We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.</b></div><div><br></div><div><b style="font-size:16px;">This is a full time role based in Melbourne. We have an office space in the central CBD however we have flexible working from home arrangements. We expect to remain Melbourne-based but maintain flexibility between the office and WFH.</b></div>

Client Service Manager

<div><b style="font-size:18px;">⚡About Amber</b></div><div><br></div><div><span style="font-size:16px;">Amber is a </span><b style="font-size:16px;">new way to buy and sell power,</b><span style="font-size:16px;"> designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins. We then provide the technology to shift energy usage to the times when cheaper renewables are available in the grid and export to the grid at times when the price is highest. It’s a cheaper way to buy power, </span><b style="font-size:16px;">a more rewarding way to sell power, </b><span style="font-size:16px;">and the fastest way for Australia to reach 100% renewable energy.</span></div><div><br></div><div><span style="font-size:16px;">We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by </span><b style="font-size:16px;">Australia’s leading VCs (including Square Peg Capital and Main Sequence Ventures)</b><span style="font-size:16px;">, impact-focused investors and individuals, and </span><b style="font-size:16px;">most recently by Commonwealth Bank, NRMA and Gentrack</b><span style="font-size:16px;">.</span></div><div><br></div><div><span style="font-size:16px;">We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. You’d be a part of a </span><b style="font-size:16px;">rapidly growing team of over 120</b><span style="font-size:16px;">, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.</span></div><div><br></div><div><b style="font-size:18px;">💻 About the role</b></div><div><br></div><div><span style="font-size:16px;">We’re looking for a strong and empathetic </span><b style="font-size:16px;">Senior People Operations Manager</b><span style="font-size:16px;"> to help us deliver a great people experience for our employees as we scale Amber. The People Operations team at Amber is responsible for overseeing the core people processes at Amber including </span><b style="font-size:16px;">onboarding, offboarding, performance review cycles, payroll and benefit administration, and maintaining our HRIS</b><span style="font-size:16px;">. In addition, we design and execute projects that reduce high friction for employees, amplify community and set our people up for success. </span></div><div><br></div><div><span style="font-size:16px;">At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success. We see managers as the key drivers of our people processes and strategy and work closely with them to reduce friction across the organisation.</span></div><div><br></div><div><b style="font-size:12.5pt;">Ideally you have</b></div><div><span style="font-size:16px;">- Previous </span><b style="font-size:16px;">experience working at start-ups or tech companies</b></div><div><span style="font-size:16px;">- A </span><b style="font-size:16px;">proven track record as an excellent people manager </b><span style="font-size:16px;">and team leader</span></div><div><span style="font-size:16px;">- </span><b style="font-size:16px;">Holistic people operations / human resources experience</b></div><br><br><h3>Qualifications and Skills</h3><ul><li><b>6-10 years of experience in People Operations / HR Generalist or Advisor roles </b></li><li>Has <b>multiple years of HRBP experience in a high-growth tech company</b>, specifically supporting technical leaders as their primary stakeholder</li><li><b>Solid understanding of employment, discrimination and equal opportunity laws</b>, relationship between policies, employment contracts, awards and agreements</li><li>Proven <b>ability to work cross-functionally</b>, building and maintaining trust with internal stakeholders</li><li><b>Bachelor’s degree or equivalent work experience</b></li><div><br></div><div><b>Nice to haves</b></div><li>Prior experience at a <b>growth stage startup or tech company</b></li><li>You’re passionate about <b>technology, energy </b>and/or the <b>environment</b></li></ul><h3>Key responsibilities </h3><ul><li><b>Oversee the day-to-day running of the People Operations team</b>, ensuring everyone is set up for success</li><li><b>Proactively develop and maintain relationships</b> with key stakeholders across the business</li><li><b>Guide and coach managers across people-related areas</b> such as performance management, employee engagement and change management</li><li><b>Use manager and employee feedback to improve the effectiveness</b> of Amber’s core people processes and identify new initiatives that reduce friction and help the organisation scale</li><li><b>Understand common issues</b> in a start-up and proactively resolve them through better use of processes and technology</li><li><b>Leverage data and analytics</b> to provide insights and inform our overall approach </li><li><b>Ensure compliance</b> with related statutory requirements, as well as developing and implementing workplace policies and procedures</li><li>See around the corners in regards to <b>building and maintaining an incredible and inclusive culture</b> as we scale the team</li></ul><h3>Benefits</h3><ul><li>We’re committed to building a<b> diverse and inclusive workplace</b> and a great culture of people who love coming to work to build a better world</li><li>You’d be a <b>part of a rapidly growing team of over 130 </b>with expertise across energy, technology, marketing, and operations</li><li>Be part of a <b>growing technology start-up</b> that will shape the future of household renewable energy use</li><li><b>Flexible working hours</b> with provision for regular work from home arrangements and a central hub in Melbourne CBD.</li><li><b>We offset 100% of your carbon footprint </b>for as long as you work with us</li><li><b>Equitable gender-neutral parental leave policies</b></li><li>An <b>external Employee Assistance Plan</b> for mental health support</li><li><b>Competitive salary and shares</b> in Amber</li><li><b>Annual Learning &amp; Development budget</b> to support your personal growth.</li></ul><br><div><span style="font-size:16px;">This is a </span><b style="font-size:16px;">12M FTC (Fixed Term Contract) role with a view to become permanent full time </b><span style="font-size:16px;">to be based ideally from Melbourne, but we are also open to considering the right candidate anywhere within Australia</span><b style="font-size:16px;">. </b></div><div><br></div><div><span style="font-size:16px;">We are </span><b style="font-size:16px;">open to you working 4 days a week, if that's what you are looking for</b><span style="font-size:16px;">. We do have an office in the Melbourne CBD, where we work flexibly between the office and home. For those based in Sydney, catch up in a co-working space every now and then, and rest of the locations in Australia work from home. We expect to remain Melbourne based but maintain flexibility between the office and WFH.</span></div><div><br></div><div><span style="font-size:16px;">🌈 </span><b style="font-size:16px;">If this kind of work gets you excited, we'd love to hear from you!</b></div><div><br></div><div><span style="font-size:16px;">Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.</span></div><div><br></div><div><b style="font-size:16px;">How to Apply</b></div><div><br></div><div><span style="font-size:16px;">To apply please submit your CV and a cover letter. In your cover letter, please answer the following question:  </span></div><div><span style="font-size:16px;"> - </span>Describe a contribution you made that significantly enhanced the employee experience in a previous role.</div><div><br></div><div><b style="font-size:16px;">Our hiring process will generally be as below:</b></div><div><span style="font-size:16px;">- A screening interview with our talent team</span></div><div><span style="font-size:16px;">- A first round interview with two of our team members</span></div><div><span style="font-size:16px;">- A take-home case study that should take no longer than a couple of hours</span></div><div><span style="font-size:16px;">- A follow up case study interview with our Director of People Operations and one of our Expanded Leadership Team members</span></div><div><span style="font-size:16px;">- A final chat with one of the Co-Founders and Co-CEOs</span></div><div><br></div><div><b style="font-size:16px;">We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team. </b></div><div><br></div><div><b style="font-size:16px;">Applications will be accepted only from candidates already based in Australia please! </b></div><div><br></div><div><b style="font-size:16px;">No recruitment firms please. We've got this!</b></div>

Senior People Operations Manager

<div><b style="font-size:11pt;">⚡️ About Amber</b></div><div><br></div><div>Amber is a <b>new way to buy and sell power,</b> designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins. We then provide the technology to shift energy usage to the times when cheaper renewables are available in the grid and export to the grid at times when the price is highest. It’s a cheaper way to buy power, <b>a more rewarding way to sell power, </b>and the fastest way for Australia to reach 100% renewable energy.</div><div><br></div><div><span style="font-size:10.5pt;">We have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by Australia’s leading VCs (including </span><b style="font-size:10.5pt;">Square Peg Capital </b><span style="font-size:10.5pt;">and </span><b style="font-size:10.5pt;">Main Sequence Ventures</b><span style="font-size:10.5pt;">), impact-focused investors and individuals, and most recently by </span><b style="font-size:10.5pt;">Commonwealth Bank, NRMA and Gentrack</b><span style="font-size:10.5pt;">. </span></div><div><br></div><div><span style="font-size:10.5pt;">We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. We’re committed to building a </span><b style="font-size:10.5pt;">diverse and inclusive workplace</b><span style="font-size:10.5pt;"> and a </span><b style="font-size:10.5pt;">great culture of people</b><span style="font-size:10.5pt;"> who love coming to work to build a better world. You’d be a part of a </span><b style="font-size:10.5pt;">rapidly growing team of over 100 </b><span style="font-size:10.5pt;">with expertise across energy, technology, marketing, and operations.</span></div><div><br></div><div><b> 💻 </b><b style="font-size:11pt;">About the Role</b></div><div><br></div><div><span style="font-size:11pt;">Interested in a purpose-driven role at a start-up? </span></div><div><br></div><div><span style="font-size:11pt;">We’re looking to hire an in-house Legal Counsel. As a key contributor in the Legal team you will:</span></div><div><span style="font-size:11pt;"> - add value by helping all areas of the business to make commercial decisions in the best interests of Amber</span></div><div><span style="font-size:11pt;"> - be approachable and supportive in working with other teams to shape projects that drive Amber forward </span></div><div><span style="font-size:11pt;"> - be a trusted partner in helping people at Amber achieve their goals.</span></div><div><br></div><div><br></div><br><br><h3>🔋Legal Counsel Responsibilities</h3><ul><li>Provide practical legal advice on a variety of issues including consumer protection, data privacy and security, and guidance on operational processes to make sure they are compliant with energy laws and regulations</li><li>Work with our technology and marketing teams to deliver new products and initiatives that help shift Australia to 100% renewable energy</li><li>Draft and review commercial contracts and legal documents with 3rd parties and our customers</li><li>Brief external counsel when necessary</li><li>Respond to requests from regulators and provide feedback on regulations designed for a flexible, 2-way energy grid, along with internal guidance to operationalise new rules</li><li>Prepare and deliver training materials to up-skill the Amber team</li><li>Help drive Legal team efficiencies and improvements over time</li><div>The work of Amber Legal is varied and changing as the business evolves so ^these^ are just some things you can expect to work on</div></ul><h3>🎯 Key Requirements</h3><ul><li>Bachelor of Laws and admitted to practice within an Australian jurisdiction</li><li>1-3+ years prior experience as a practising lawyer, or experience in a legal capacity, in one or more of the following fields: energy, regulatory, commercial, corporate, technology</li><li>A good understanding of the regulatory framework applicable to electricity retailers across the National Electricity Market, or the ability to quickly acquire this knowledge</li><li>Strong analytical skills and attention to detail</li><li>Willing to engage critically with legal and commercial risks and opportunities</li><li>Able to work independently and as part of a team</li><div><br></div><div>At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a constantly changing environment. Some of the key traits we are looking for in this role:</div><li>You’re a people person - you love both working with people and helping people</li><li>You’re empathetic - you care and want to understand others</li><li>You’re an excellent communicator - you know the right words and tone to use, whether you’re expressing something to a team member or external stakeholder</li><li>You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions</li><li>You’re persistent - you will be working in a fast-paced and changing environment and work well in difficult situations</li></ul><h3>💚 Benefits</h3><ul><li>Be part of a <b>growing technology start-up</b> that will shape the future of renewable energy in Oz</li><li>We’re committed to building a <b>diverse and inclusive workplace</b> and a <b>great culture</b> of people who love coming to work to build a better world</li><li>You’d be a <b>part of a rapidly growing team of over 100</b> with expertise across energy, technology, marketing, and operations</li><li><b>Flexible working hours </b>with work from home arrangements and a central hub in Melbourne CBD</li><li>We <b>offset 100% of your carbon footprint</b> for as long as you work with us (via Nul)</li><li><b>Equitable gender-neutral parental leave policies</b></li><li>An <b>external Employee Assistance Plan (EAP)</b> for mental health support</li><li><b>Competitive salary and shares in Amber</b></li><li><b>Annual Learning &amp; Development budget</b> to support your personal growth</li><div>This is a <b>full-time</b> or <b>part-time</b> role based in <b>Melbourne</b>. We’ve embraced a flexible <b>work-from-home culture </b>with the majority of the team spending a few days a week catching up at <b>our office in the CBD</b> when possible. </div><div><br></div><div>🌈 <b>If this kind of work gets you excited, we'd love to hear from you!</b></div><div>Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.</div></ul><br><div><span style="font-size:18px;">✍️ </span><b style="font-size:18px;">How to Apply?</b></div><div><br></div><div><span style="font-size:11pt;">Please submit: </span></div><div><b style="font-size:11pt;"> - your resume</b></div><div><b style="font-size:11pt;"> - cover letter</b><span style="font-size:11pt;"> explaining why you’re made for this role &amp; why you’re interested in working at Amber (no more than 1 page)</span></div><div><br></div><div><b style="font-size:11pt;">Our process will generally be:</b></div><div><b style="font-size:11pt;"> - screening interview</b><span style="font-size:11pt;"> with our talent team </span></div><div><b style="font-size:11pt;"> - take-home case study</b><span style="font-size:11pt;"> that should take no more than a few hours</span></div><div><b style="font-size:11pt;"> - panel interview</b><span style="font-size:11pt;"> with Amber’s Senior Legal Counsel and a member of the Management team</span></div><div><b style="font-size:11pt;"> - final chat</b><span style="font-size:11pt;"> with one of our Co-Founders and Co-CEOs</span></div>

Legal Counsel

<div><b>⚡About Amber</b></div><div><br></div><div>Amber is a <b>new way to buy and sell power,</b> designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins. We then provide the technology to shift energy usage to the times when cheaper renewables are available in the grid and export to the grid at times when the price is highest. It’s a cheaper way to buy power, <b>a more rewarding way to sell power, </b>and the fastest way for Australia to reach 100% renewable energy. We have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. </div><div><br></div><div>We are backed by Australia’s leading VCs (including <b>Square Peg Capital </b>and <b>Main Sequence Ventures</b>), impact-focused investors and individuals, and most recently by <b>Commonwealth Bank, NRMA and Gentrack</b>. We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. We’re committed to building a <b>diverse and inclusive workplace</b> and a <b>great culture of people</b> who love coming to work to build a better world. You’d be a part of a <b>rapidly growing team of over 100 </b>with expertise across energy, technology, marketing, and operations.</div><div><br></div><div><b>💻 About the role</b></div><div><br></div><div>We’re looking for <b>a strong and inspiring marketing leader to help us build our brand and scale Amber</b>. As <b>Head of Marketing</b> you’ll be taking ownership of driving new users into our Amber system, via top of funnel marketing activities. You’ll connect new audiences with the magic of Amber through marketing programs, campaigns and storytelling.</div><div><br></div><div><b>Ideally you have:</b></div><div>- Solid <b>experience in start-ups</b> or growing an emerging brand</div><div>- A proven track record as an <b>excellent people manager and team leader</b></div><div>- <b>Holistic marketing experience</b>. A brand &amp; creative / marcomm lean, with solid experience across fundamentals of product marketing and growth</div><br><br><h3>Responsibilities</h3><ul><li><b>Your mission</b>: Introduce new users to the magic of Amber (our Conversion marketing team is then responsible for converting those users to customers).</li><li><b>People Management</b>: A strong people manager with the ability to lead and develop a large, diverse team of marketers. Current team size is 7 people.</li><li><b>Strategy</b>: Drive the strategy to achieve this mission, aligning to startup stages and journey. Includes:</li><li>	&gt; core foundations: brand strategy, product marketing, PR &amp; social</li><li>	&gt; all current BAU ‘traffic’ programs: performance marketing, partnerships, word-of-mouth</li><li>	&gt; right-sized future growth bets in prospecting: above-the-line, brand campaigns</li><li>	&gt; balance the investment across the above and own respective outcomes</li><li><b>Creative</b>: Lead our plan and model for the creative function, balancing internal and external resourcing for maximum efficiency. Support cross functional needs in copy, content, video</li><li><b>Team leadership</b>: Participate as an active voice in the Marketing leadership group and wider business</li><li><b>Cross functional leadership</b>: Own large cross functional initiatives such as new product launches. Work closely with the product and operations teams to ensure the brand promise is consistent with the user experience</li><li><b>Measurement</b>: Collaborate with the analytics team to measure brand marketing impact, tying brand work to commercial outcomes</li><li><b>Products</b>: Know the Amber products and audiences deeply in order to make campaigns and programs that resonate. Spans retail, solar, battery, EV, and energy devices</li></ul><h3>Key requirements</h3><ul><li>You have <b>8+ years experience</b> working in high-performing marketing teams</li><li>You are <b>energised by the challenge of rapidly scaling a high growth business</b></li><li>You have <b>experience building a successful consumer brand</b>. You understand the difference between startups / challenger brands and big brands and how to go on the journey</li><li>You <b>enjoy people managing</b> and have experience leading stellar marketers and creatives</li><li>You are <b>comfortable across both strategy and execution</b>, owning budgets and outcomes</li><li>You can <b>build plans for large-scale activations</b> and smaller pilots and tests</li><li>You’re equally <b>comfortable leading internal and external teams</b></li><li>You’re a <b>clear decision maker and communicator </b>with the ability to explain, argue, and convince a wide cross-section of stakeholders about your ideas</li><li>You are a <b>great storyteller</b> with an understanding of the importance of our model in a simple, compelling way</li><div><br></div><div><b>Nice to haves:</b></div><li>You’re <b>passionate</b> about technology, energy and/or the environment.</li></ul><h3>Benefits</h3><ul><li>We’re committed to building a <b>diverse and inclusive workplace</b> and a <b>great culture</b> of people who love coming to work to build a better world. </li><li>You’d be a <b>part of a rapidly growing team of over 100</b> with expertise across energy, technology, marketing, and operations.</li><li>Be part of a <b>growing technology start-up</b> that will shape the future of renewable energy in AU</li><li><b>Flexible working hours </b>with provision for regular work from home arrangements and a central hub in Melbourne CBD</li><li>We <b>offset 100% of your carbon footprint</b> for as long as you work with us (via Nul)</li><li><b>Equitable gender-neutral parental leave policies</b></li><li>An <b>external Employee Assistance Plan (EAP)</b> for mental health support</li><li><b>Competitive salary and shares in Amber</b></li><li><b>Annual Learning &amp; Development budget</b> to support your personal growth.</li><div><br></div><div>This is a <b>12mo fixed term role with a view to become permanent</b> <b>full time</b> to be <b>based ideally from Melbourne</b>, but we are also <b>open to considering the right candidate anywhere within Australia</b>.</div><div><br></div><div>We are also <b>open to you working 4 days a week</b>, if that's what you are looking for. We do have an <b>office in the Melbourne CBD</b>, where we <b>work flexibly between the office and home</b>. For <b>those based in Sydney, catch up in a co-working space</b> every now and then, and <b>rest of the locations in Australia work from home</b>. We expect to remain Melbourne based but maintain flexibility between the office and WFH.</div><div><br></div><div>🌈 <b>If this kind of work gets you excited, we'd love to hear from you!</b></div><div><br></div><div>Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.</div></ul><br><div>✍️ <b>How to Apply</b></div><div><br></div><div>Please <b>include your CV, Cover Letter</b> and <b>remember to answer the following question</b> in your cover letter before you hit the <b>"Apply"</b> button:</div><div><br></div><div><b>1. </b>What is a challenger or emerging brand that you think has done a great job breaking into a traditional industry and growing? Why do you think it's been successful in doing so?</div><div><br></div><div><b>Our hiring process will generally be as below:</b></div><div><br></div><div>- A screening interview with our talent team</div><div>- A first round interview with two of our senior marketers</div><div>- A take-home challenge that should take no longer than a few hours</div><div>- A follow up case study interview with our CMO and one of the Directors</div><div>- A final chat with one of the Co-Founders and Co-CEOs</div><div><br></div><div><b>We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.</b></div><div><br></div><div><b>Applications will be accepted only from candidates already based in Australia please!</b></div><div><br></div><div><b>No recruitment firms please. We've got this!</b></div>

Head of Marketing

<div><b style="font-size:18px;">⚡️ About Amber</b></div><div>Amber is a <b>new way to buy and sell power,</b> designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins. We then provide the technology to shift energy usage to the times when cheaper renewables are available in the grid and export to the grid at times when the price is highest. It’s a cheaper way to buy power, <b>a more rewarding way to sell power, </b>and the fastest way for Australia to reach 100% renewable energy.</div><div><br></div><div><span style="font-size:10.5pt;">We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by Australia’s leading VCs (including Square Peg Capital and Main Sequence Ventures), impact-focused investors and individuals, Commonwealth Bank and NRMA.</span></div><div><br></div><div><span style="font-size:10.5pt;">We’re on our way to taking the business to real scale as we disrupt a huge market for the better. You’d be a part of a team of over 100, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.</span></div><div><br></div><div><b style="font-size:18px;">About the role</b></div><div><span style="font-size:10.5pt;">Looking for a job at a purpose driven start up? Amber is looking to hire a Senior Compliance Specialist! </span></div><div><br></div><div><span style="font-size:10.5pt;">You will be working within our Operations team to help deliver and maintain best-practice compliance practices as Amber grows. You’ll apply your knowledge of the regulatory framework for electricity retailers to make sure our customer-facing and internal processes are both compliant and fit-for-purpose for Amber as a market-leading technology company (and not your typical energy retailer). You’ll enjoy analysing and diving into detailed processes to identify and apply improvements, working alongside our Accounts &amp; Compliance Manager and Legal Counsel where required. </span></div><br><br><h3>🔋Compliance Specialist Responsibilities</h3><ul><li>Ownership of the Amber Operations compliance function: you’ll have responsibility for ensuring our customer support and internal processes are compliant with energy regulations, working with other Operations team members</li><li>Periodic review of systems, policies and guidelines to look for improvements and ensure ongoing compliance. Apply scalable solutions to our compliance processes to improve customer experience and reduce business costs</li><li>Responsibility for BAU compliance: prepare regulatory reports throughout the year and responses to ad hoc queries from regulators, escalation point for complaint and Ombudsman case management, guidance to Operations teams on managing vulnerable customers (eg financial hardship and/or family and domestic violence)</li><li>Champion a compliance-centric culture within the organisation</li><li>As an integral member of the Amber Operations team, you would also have the opportunity to contribute to general customer service and BAU tasks, where there’s capacity and a business need to do so  </li></ul><h3>🎯 Key Requirements</h3><ul><li>2-4 years+ prior experience in a compliance or operations role within the energy, finance, or telecommunications sector </li><li>A good understanding of the regulatory framework applicable to electricity retailers across the National Electricity Market, or the ability to quickly acquire this knowledge</li><li>Strong analytical skills, attention to detail, and the willingness to dive into detailed operational processes to identify issues and opportunities for improvement</li><li>Solid project management skills to deliver on multiple pieces of impactful work at once</li><li>The ability to work independently and as part of a team</li><div><br></div><div>At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:</div><li>You’re a people person - you love both working with people and helping people</li><li>You’re empathetic - you care and want to understand customers' problems</li><li>You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder</li><li>You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions</li><li>You’re persistent - you will be working in a fast-paced and changing environment and work well in difficult situations.</li></ul><h3>🌟 What we believe a great team looks like</h3><ul><li><b>We put the customer at the centre of everything we do.</b> Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s 10,000 customers right now, or 1 million customers in the future.</li><li><b>We are willing to take calculated risks on bold ideas.</b> We seek to do things differently and are willing to try creative ideas if we believe there is a significant upside with a culture where we recognise that not all ideas will succeed.</li><li><b>Hypothesis-driven approach.</b> We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct.</li><li><b>We seek insight.</b> We seek to disaggregate the data to draw out the insight to inform our next hypothesis.</li><li><b>We prioritise the biggest opportunities.</b> We test a variety of ideas but quickly cut what isn’t working and double down on what is.</li><li><b>We continually learn and improve.</b> We keep track of what we have learnt so that we continually improve and never make the same mistake twice.</li><li><b>We create leverage.</b> We believe that the key to creating an efficient business at scale is to create leverage in everything we do. Whether that’s implementing a better process or developing a new technology to solve a problem faster.</li><li><b>We have fun.</b> We love coming to work and interacting with our colleagues and customers. If we spot an opportunity for a joke, or to do something nice for someone, then we take it.</li></ul><h3>💚 Benefits</h3><ul><li>Be part of a growing technology start-up that will shape the future of renewable energy in Australia</li><li>Flexibility to work from home</li><li>Flexible working hours to work with you around your schedule</li><li>Exciting office space in Melbourne CBD location for when you do want to work from the office</li><li>We offset 100% of your carbon footprint for as long as you work with us partnering with Nul</li><li>Equitable gender-neutral parental leave policies</li><li>An external Employee Assistance Plan for mental health support</li><li>Competitive salary and equity</li><li>Annual Learning &amp; Development budget to support your personal growth</li><div><br></div><div>This is a full-time or part-time role based in Melbourne. We’ve embraced a flexible work-from-home culture with the majority of the team spending a few days a week catching up at our office in the CBD when possible. We expect our team to remain mostly Melbourne based and maintain flexibility between the office and WFH.</div></ul><br><div><span style="font-size:10.5pt;">To apply please submit via the link: </span></div><div><span style="font-size:10.5pt;">1. your resume &amp; a cover letter explaining why you’re made for this role &amp; why you’re interested in working at Amber.</span></div><div><br></div><div><span style="font-size:10.5pt;">Our process will generally be as follows:</span></div><div><span style="font-size:10.5pt;">1. A screening interview with our talent team with a take-home case study to complete after</span></div><div><span style="font-size:10.5pt;">2. A panel interview with an Operations Manager and Amber’s Legal Counsel</span></div><div><span style="font-size:10.5pt;">3. A final chat with our Head of Operations, and/or COO/CEO</span></div><div><br></div><div><span style="font-size:10.5pt;">We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team. </span></div><div><br></div><div><span style="font-size:10.5pt;">Thank you for your time, we can't wait to hear from you and chat to you more about your future at Amber!</span></div>

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