OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set to make energy cheaper, greener, and simpler. The company has brought great service, clear information, and honesty to a broken industry. These days our sights are set higher.

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Climate Solutions

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Making energy cheaper, greener, and simpler for a sustainable future.

Role OVO-ViewTeam: Forecasting, Planning and ChangeSalary banding:  £33k - £40kExperience: ExpertWorking pattern: Full-TimeReporting to: Planning ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Accountable, Analytical, AccurateTop 3 qualities for this role: Communication. Organisation. Resilience Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:You’ll be working as part of the Forecasting, Planning and Change Team within OVO Retail and will be at the heart of enabling the planning for customers for the OVO business. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives. This role in a nutshell:The Forecast &amp; Capacity Analyst will collaborate to support change initiatives, producing detailed analysis, impact assessments, prognosis and scenario modelling for business transformation, identifying options that mitigating service impacting change. Your key outcomes will be:<ul><li>Responsible for the weekly planning output, providing support to the DA community in construction of the outlook packs and content. </li><li>Work collaboratively across the Forecast &amp; Capacity  Analyst working group, sharing knowledge and skills to aid the wider peer development of report writing, presentation skills and overall ongoing development</li><li>Build relationships with stakeholders and challenge where appropriate</li><li>To utilise best in class methodology and statistical modelling to drive accuracy in forecasts to the agreed levels as defined</li><li>To ensure that planning projections have a tolerance that facilitate effective service delivery and optimise operating expense</li><li>To ensure that all supply &amp; demand plans are constantly reviewed and monitored up to and including “on the day” to provide the most accurate information available to manage resources effectively, conducting deep dive analysis and sharing findings with key stakeholders.</li><li>Analyse historical data to identify trends, seasonality to mature forecast projections </li><li>To use MI to assess Root Cause and formulate corrective plans and actions with key stakeholders with measures of success defined, post Day review and analyst providing insight into variance to plan and performance drivers</li><li>Provide the business with timely status updates on projects and initiatives</li><li>Assist in the development and continuous improvement of current and new MI requirements,</li><li>Support standardisation across the F&amp;P Team, for all systems, processes and procedures</li><li>Take a proactive approach on all business tasks to support the Management Team </li><li>Ensure that all planning, forecasting and resourcing models are kept up to date to maintain rigour</li><li>Systems: WFM, Qstory, </li></ul> You’ll be a successful  Forecasting and Capacity Analyst at OVO if you…<ul><li>Be accountable for the production of demand  forecasts, for voice, email, digital &amp; offline contact mediums along with resource plans to ensure the right level of resource is deployed to deliver service excellence to our customers</li><li>Can work with operational colleagues and conduct  detailed analysis to understand and be able to articulate variances to budgets and forecasts, presenting finding to key stakeholders</li><li>Be responsible for tactical intraday forecasts are aligned to the strategic forecasts and are prepared for use for internal resource deployment, and shared with OSP partners for scheduling and planning purposes as per planning cycle requirements .</li><li>Engage &amp; support business change, undertaking impacts assessments, scenario modelling &amp; performance prognosis to assist with informed decision making </li><li>To ensure all output is delivered on time aligning to the monthly planning cycle </li><li>Be accountable for the day to day management and maintenance of operational supply &amp; demand planning models that deliver targeted business outcomes, providing detailed analysis for variances to planned modelled KPI’s and service level targets </li><li>Work closely with our operations and OSPs to understand drivers being outcomes and how this impacts projections, along providing recommended mitigation plans </li><li>Build shrinkage plans based on business needs and targets, profiled across the year for each operational area.  Produce detailed analysis for performance against the assumptions and influences on service level attainment</li><li>Be responsible for the delivery of monthly, quarterly and budget planning processes, build, outlooks and content, providing insight and articulating drivers to any variances</li><li>Provide operational planning and performance insight,  undertaking detailed analysis of operational performance, identifying core drivers to outcomes, and where necessary provide detailed recovery plans, telling  consistent, clear and compelling stories, articulating complex data up to various levels of senior leadership  </li><li>Manage On Salary and Osp’s performance against interval hit rate.</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £33,000 and £40,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Forecast and Capacity Analyst

Role OVO-ViewTeam: Energy StrategyLocation: Hub based! Bristol or LondonSalary banding: £45,770 to £65,000Experience: Intermediate AnalystWorking pattern: Full-TimeReporting to: Elizabeth Allkins, Head of Energy StrategySponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Collaborative, Analytical, StrategicTop 3 qualities for this role: Value-driven, Autonomous, ResilientClosing Date: 20/11/2024, 5pm In the words of the team, you should leave your current role for this one because….“You will be exploring and trying to answer some of the hardest questions about the energy transition” Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Decarbonising the energy system by 2030 will affect all consumers of energy. OVO has a history of challenging the status quo, and we are bringing this entrepreneurial spirit to the decarbonisation challenge to find cheaper, simpler ways to put consumers at the heart of the energy transition. OVO is investing in helping our customers decarbonise their homes and energy use, which is all part of our Plan Zero mission. But we’re not alone in the battle to decarbonise. We need to understand what the possible futures are - how the energy system and wider economy is going to evolve - so that we can plan for the future. We want to be better informed when making key strategic investment and business decisions.The Energy Strategy team has three core pillars: Market Design, Innovation, and Flexibility. It’s our job to help the Energy business to look into the future, and position OVO to win. This role in a nutshell:We’re investing in developing our ability to look into the future. You will be supporting across the Energy Strategy function, likely with a particular focus on the development of our market modelling capabilities that will forecast energy market conditions and credible alternate scenarios and establish modelling approaches to enable these forecasts to be used to assess commercial opportunities or threats. Key activities will include:<ul><li>Align key changes in energy market design to price and consumption based forecasts to provide a holistic view of future energy market scenarios </li><li>Analysing publicly available market data for insights and trends, and translating this into threat or opportunity assessments for OVO.</li><li>Analysing third party or OVO proprietary data (such as price forecasts or consumption data) to build energy market forecasts.</li><li>Work with stakeholders across the business, including with colleagues in our sister company Kaluza, to share and embed forecasts in strategic decision making.</li><li>Define credible scenarios and create market forecasts aligned with these scenarios</li><li>Other things - you will have the opportunity to work across the Energy Strategy Team to deliver our Energy Strategy goals.</li></ul> You’ll be a successful Energy Strategy Analyst here at OVO if you…It is important that you have:<ul><li>A commercial and strategic mindset able to interpret analysis results into opportunities</li><li>Strong analytical and modelling skills. Experience in data manipulation languages (such as SQL, Big Query, Python Pandas) and visualisation (e.g. Tableau, Looker).</li><li>Curiosity to dig into unknowns and find new opportunities for value growth</li><li>Comfort operating within ambiguity, and in a fast-paced, agile environment; some experience in a start-up / entrepreneur-led environment might be helpful</li><li>Strong prioritisation and self-organisation skills with a flexible, “find a way” mentality</li><li>Good stakeholder management, forming strong relationships with the analytical and flexibility communities internally and externally. A team player, open communicator and collaborator.</li><li>Passion for learning more about the energy industry and flexibility. Passionate about helping consumers decarbonise their energy footprint.</li></ul>Ideally you will have:<ul><li>Some experience in the energy industry, ideally in flexibility or monetisation of flexible assets such as batteries.</li><li>Passion for setting the future agenda for the energy industry, and being on the leading edge of change with a proven track record for bringing people on the journey with you.</li><li>Degree with a mathematics focus such as maths, science or engineering</li></ul>  Let’s talk about what’s in it for youWe’ll pay you between £45,770 and £65,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Energy Strategy Analyst

Role OVO-ViewTeam: The Workday Product TeamSalary banding: £50,000  to £65,000Experience: ExpertWorking pattern: Full-TimeReporting to: Richa Rartwal, Integration LeadSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Ownership,Expertise, EnablementTop 3 qualities for this role: Collaborative, Innovative and Solution-focussed In the words of the team, you should leave your current role for this one because….“Workday is key to so many at OVO, being part of a team that can provide innovative solutions to genuine business challenges is hugely rewarding.” Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We work to provide innovative solutions to enhance our colleague experience, empowering us all to drive progress towards Plan Zero. This role in a nutshell:Sitting in the Workday Product Team at OVO, part of the wider Colleague Technology function, this role supports the entire OVO group, working closely with the People and Finance functions by configuring system updates and developing &amp; implementing new functionality. Your key outcomes will be:<ul><li>Responsible for developing and maintaining integration solutions for the cloud based Workday HCM &amp; Finance system whilst ensuring security of information at all times</li><li>Finding opportunities for process improvement utilizing the Workday integration platform toolset (i.e. Boomerang integrations)</li><li>Providing troubleshooting support for functional and technical production issues, including coordinating with external suppliers and internal teams.</li><li>Collaborating with functional and technical partners to optimize business processes (Embedded Analytics, insights on business processes usage)</li><li>Applying Workday knowledge to support various implementation and improvement projects</li><li>An SME for Cross Applications such as Prism, Worksheets, Discovery Boards, Security and developing roadmaps and the “art of the possible” with a key focus on data integrity/governance/quality</li><li>Supporting configuration design and development: Data Structure, Business Process and Role design with focus on data integrity</li><li>Supporting members of the team with responsibility for knowledge sharing and training to reduce single points of resource dependency and business risk </li></ul>Within your first 6 months month you’ll:<ul><li>Have a sound understanding of our critical integrations</li><li>Be known in your business area and by key collaborators and stakeholders</li><li>Be familiar with the use of OVO’s other key finance and people IT systems</li><li>Systems: Workday (including Studio &amp; Prism), Google G-Suite, Microsoft Azure Active Directory, our learning &amp; recruiting platforms as well as our own proprietary systems and CRM tools.</li></ul> You’ll be a successful Snr Workday Technical Solutions Specialist at OVO if you…<ul><li>Have proven Workday experience, with strong exposure to Advanced Reporting, EIBs, Core Connectors, Studio, Prism and Workday Security Framework</li><li>Are technically adept - advanced Excel required (Power Query, Visual Basic)</li><li>Demonstrate an understanding of the software development lifecycle, cloud computing, web services, APIs and associated integration challenges</li><li>Have experience  with XML, XPath, XSLT </li><li>Have experience working with different file formats (CSV, JSON) and character encodings (UTF-8, ASCII)</li><li>Have strong data tooling experience; experience with data conversion, data mining, and data loading is essential (SQL knowledge preferred)</li><li>Are familiar with file transfer protocols and industry standard file encryption </li><li>Have experience using version control software (Github) &amp; help desk software (JIRA)</li><li>Have HR &amp; Finance functional knowledge</li><li>Are a critical thinker with the ability to analyze, identify and resolve gaps</li><li>Have experience working within a fast moving project environment </li><li>Are able to handle multiple tasks and deadlines in a fast-paced environment</li><li>Are able to uphold the highest degree of data confidentiality</li><li>You are adaptable to change</li><li>You can communicate technical information in a simple way</li></ul>  Let’s talk about what’s in it for youWe’ll pay you between  £50,000 to £65,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior Workday Technical Solutions Specialist

Role OVO-view12 month FTCTeam: Security Engineering (Information Security Office) Salary banding: £77,630 - £95,000 Experience: Expert Working pattern: Full-Time Reporting to: Senior Security Engineering Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. Top 3 qualities for this role: Collaborative, Integrity and Problem-Solving Oriented Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’re hiring creators, challengers and coaches. Every role puts people at the heart of our information security strategy and uses technology and operational processes to build a resilient and performant business. The Path to Zero is paved with well-informed risk and reward decisions! This role in a nutshell:As an application security specialist, your primary responsibility will be to ensure the security of software applications. You will work closely with development teams to develop and implement secure coding practices and guidelines. You will also conduct security assessments to identify vulnerabilities in existing applications and recommend mitigations. Additionally, you will perform code reviews to ensure that new code adheres to security best practices. Your key outcomes will be:<ul><li>An engineer with a growth mindset who seeks to broaden your soft and technology skills</li><li>Passionate about developing products that will positively impact our mission to deliver Plan Zero</li><li>Love working in teams collaborating and knowledge sharing to build features that impact customers</li><li>Motivated by owning products, from inception to continuous improvement</li><li>Value test automation as a key part of your role as a software engineer</li><li>Love building scalable, resilient solutions</li></ul> Systems: Experience building integrations, workflows, actionable insights and operating models based on the following technologies and platforms would be advantageous (we are not expecting candidates to have experience in all these platforms):<ul><li>Cloud Native Application Protection and Cloud Security Posture Management (Wiz)</li><li>Application Security Posture Management (JIT)</li><li>Web Application Firewall and related technologies (Cloudflare)</li><li>GCP, AWS and Azure native security and compliance monitoring</li><li>SaaS discovery, event monitoring and security posture management</li><li>Identity and Access Management and Privileged Access Management platforms</li><li>Zero Trust Network Access Solutions</li><li>Endpoint, Cloud and Identity Detection and Response</li><li>Issue and Project Tracking (Jira)</li><li>Cyber Asset and Attack Surface Management</li><li>Infrastructure Vulnerability Scanning</li></ul> You’ll be a successful Security Engineer at OVO if you are…<ul><li>A creator: You're a hands-on Senior Engineer who takes a user-centered design approach to build and administer automated security verification workflows; you lead by example, leveraging APIs and policy agents to pull and/or aggregate data from various sources, combining sources to enrich and inform GRC.</li><li>A challenger: you embrace failure and do not shy away from difficult conversations in order to drive business and cyber risk strategy and security architecture alignment. You are a champion for clarity about boundaries of responsibility for security work.</li><li>A coach: you inspire your team and provide examples, practical support and approaches to integrate with the business to educate, advise and influence activities with cyber risk implications. You help innovate and instigate change to manage risk.</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £77,630 - £95,000, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £400 off any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior Security Engineer - 12 month FTC 

Role OVO-ViewTeam: Customer EnablementSalary banding: £56,870 - £75,000Experience: ExpertWorking pattern: Full-TimeReporting to: Lara Harkins, Head of Outsource Partnerships and OversightSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Business Partnering, Operational Excellence, Change Management Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:The Quality Assurance team exists at OVO to help provide a great understanding of how we show up for the customer, improve our conversation and stitch together the end to end experience. We are on a huge transformation journey, leveraging new processes &amp; technology whilst also changing the way we create insight and provide assurance to the business. Our aim is to shine a light on where we are making a real difference for our customer as well as where things can be improved. This role will lead Operational 1st and 2nd line teams across the UK and India acting as a central point for all things Quality across the operation. This role in a nutshell:As Quality Assurance Operations Lead you will work closely alongside our operation:<ul><li>To shape and build our centralised Quality Assurance function </li><ul><li>Building robust 1st line processes and capability</li><li>Develop, lead and manage our 2nd line assurance function </li></ul><li>Develop meaningful insight from disparate data sets to identify themes, emerging risks and opportunities </li><li>Track and measure impacts of improvement initiatives and business change </li><li>Leverage tech solutions to streamline for improved efficiency and insight</li><li>Own the thought leadership behind the quality framework, scorecards and ensure they are fit for purpose</li></ul>You will partner the operation across our Customer Care , Customer Operations, Customer Resolutions (Complaints), Commercial and Metering/Fulfilment functions, working to improve customer outcomes and improve employee experience by ensuring a fair, robust and timely closed loop feedback process. You will also build strong relationships with our Coaching function ensuring that feedback is used to drive continuous improvement.World-class stakeholder engagement is a must, and this role will demand brilliant brokering skills. You’ll be a person with a natural growth mindset and have a keen eye on delivering significant value through process improvement, innovation, automation, cost reduction and delivering brilliant outcomes for our customers. You will be a great people leader able to unite teams behind a vision and purpose and develop highly engaged teams who are laser focused on how they contribute to the OVO’s mission. You will be highly organised ensuring that there are robust change management mechanisms in place to ensure that quality checks and audits are relevant, consistent and meaningful at all times.Internally you’ll work with colleagues at all levels with most of your time spent with the Operational Head of Departments &amp; Directors, alongside Risk &amp; Compliance and Customer Experience. This role suits someone who is expert at building trust with business owners and senior leadership teams across functional areas.You will have a team of c.40 on-salary people with a further c.150 via outsourced partnership, based in India.  You will have strong experience of managing offshore teams and working with outsourced partners. Your key outcomes will be:Assure quality across our operation<ul><li>You will manage an outsourced 1st line quality assurance team based out of India working to support c. 5k FTE across multiple geographies and types of work </li><li>You will also directly manage an in house second line quality assurance team of c. 40 people </li><li>Work closely with our coaching, training and operations teams to provide useful and actionable feedback/insight helping drive positive outcomes for our customers</li><li>Own the quality and performance contractual measure across all of our outsourced partners embedding this MSAs &amp; SLAs and governance forums</li><li>Ultimately accountable for our QA methodology, standardising where appropriate to increase audit volume and coverage across the operation</li><li>Work alongside our 3rd line risk teams to surface and mitigate risk through QA insight </li></ul>Develop and lead a highly engaged, efficient team<ul><li><ul><li>Create a learning environment developing expertise within our people</li><li>Review and refine the operating model to deliver optimally</li><li>Leverage technology to drive efficiencies - work closely with Product and Tech to leverage AI and automated quality management systems and tooling</li></ul></li></ul>Provide actionable insight and surface risks<ul><ul><li>Lead deep dive, thematic analysis of emerging trends honing in on root causes </li><li>Support the operation to determine and develop effective business controls </li><li>Provide end to end lifecycle checks and assurance for high risk areas e.g. pre-warrant, complaint processes</li><li>Work with CX and MI teams to develop insight from customer and operational data </li><li>Work with Forecasting and Planning and Ops teams to identify failure demand e.g. repeat contact and measure effectiveness of action plans</li></ul></ul> You’ll be a successful Quality Assurance Operations Lead here at OVO if you…Are passionate about working in a dynamic environment, responding to different demands each day and if you are a change agent; constantly looking to find a better way.Ideally you will have:<ul><li>A positive mindset and a win/win attitude is a must</li><li>Experience of managing teams via an outsourced partnership </li><li>Exceptional people leadership skills</li><li>Skills as a great communicator, a natural collaborator and robust quality management experience</li><li>Can make the complex simple seeing patterns in disparate sets of data</li><li>Experience of stakeholder management at executive leadership level</li><li>Experience in monitoring &amp; improving Quality &amp; Performance Metrics and setting up contractual KPIs</li><li>A people-oriented mindset and energised by a fast-paced environment</li><li>Experience with CCaaS platforms, quality management systems and automated speech/quality systems</li><li>Energy sector experience</li></ul>  Let’s talk about what’s in it for youWe’ll pay you between £56,870 - £75,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Quality Assurance Operations Lead

Role OVO-ViewTeam: CollectionsSalary banding: £46,220 - £66,557Experience: Mid-levelWorking pattern: Full-TimeReporting to: Engineering ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Advocacy, Technical, DeliveryTop 3 qualities for this role: Resilience, Curiosity , Problem Solver In the words of the team, you should leave your current role for this one because…."With the cost of living crisis, and increases in the cost of energy, more and more people need our help paying their bills.  Our systems can have a big impact on our customers, and so your expertise in advocating quality, and developing and maintaining best practices will be crucial in ensuring the reliability and resilience of our software.You'll also get one day every two weeks to focus on your own projects allowing room for lots of personal development." Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:The team is working to streamline existing processes, and build new features that help and support our customers, bringin fantastic customer experiences, saving them and us, time and effort. This role in a nutshell:You’ll be working in a team that builds and maintains the Collections solutions here at OVO Energy, that is systems that manage and support people that have not paid their bills. Your primary responsibility will be to advocate for quality best practice at all stages in the development process. This may include ensuring there is a comprehensive suite of tests covering various aspects, including API, Front End, end-to-end (E2E), non-functional testing, performance benchmarking and stress testing. In addition, your day-to-day tasks may include participating in collaborative meetings, solving complex problems, reporting bugs, executing tests within a pipeline, and providing mentorship to other engineers. Your key outcomes will be:<ul><li>Apply, design and develop automated testing strategies and build on our automated testing framework.</li><li>Design test environments and the complex data structures that they will require.</li><li>To work as part of an Agile team on high-profile projects and deliverables that are key to the success of the business.</li><li>Be involved in product design to ensure test coverage meets end user requirements.</li><li>Be an advocate for the shifting left approach.</li><li>Ensure the quality of new features against the supported platforms with a wide range of permutations.</li><li>Assist the writing of user stories a ensuring acceptance criteria cover all edge cases and use cases collaboratively with our developers and product team</li><li>Drive the evolution of the Tech Team by enhancing our processes and how we report on them.</li><li>Effectively build relationships and collaborate with the Engineering Team and Business Stakeholders. Liaise with key stakeholders in the business across multiple streams of work.</li><li>Working closely with developers to report bugs and drive through a resolution.</li></ul>Systems: Python, SQL, BigQuery, TypeScript, Playwright, DataDog, Mac/Linux, K6, Postman, Github Actions You’ll be a successful QA Automation Engineer at OVO if you…<ul><li>Love carving new ways of working and being open to trying new things</li><li>Are an advocate of the shift left approach and enjoy working collaboratively with the team</li><li>Enjoy solving complex problems and following testing solutions from theory to completion</li><li>Get a buzz from helping others around you</li></ul> Let’s talk about what’s in it for youWe’ll pay you between  £46,220 and £66,557, depending on your specific skills and experience.We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home &amp; tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Lead Quality Engineer

Role OVO-ViewTeam: Creative StudioExperience: Mid-level Salary: £32,270 - £42,600Working pattern: Full-Time, HybridReporting to: Christie Gray, Design lead + Senior DesignersSponsorship: Unfortunately, we’re unable to offer sponsorship for this role.This role in 3 words: Collaboration, Creativity, CraftTop 3 qualities for this role: Communication, Attention to detail, Curiosity In the words of the team, you should leave your current role for this one because….“OVO offers an unparalleled opportunity to make a meaningful impact on the future of sustainable energy. It’s great to be part of a talented and passionate team that embraces innovation and creative problem-solving. Come and drive positive change in the world – through design!" Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Ideally, we're looking for candidates who are able to commute to our London or Bristol hub. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Naturally, the Creative Studio plays a vital role in making that happen – whether it’s through customer interaction or how we show up as a brand. The impact of design is huge. At every touchpoint, we have the opportunity to help customers on their own path to zero. That’s what we want to make OVO famous for. And you’ll work with some amazing people along the way. Our mission takes teamwork, so you’ll be a trusted partner for stakeholders all over the business – working particularly closely with our Brand team.   This role in a nutshell:Exciting things have been happening at OVO, we’re growing and we’re looking for enthusiastic, ambitious, passionate new co-workers to use the power of our brand to drive our mission. As a Midweight Designer, we’ll need you to create visual concepts across projects, and champion exceptional design and craft. You’ll have excellent collaboration and communication skills, attention to detail and artistic flair. A strategic mindset, ready to tackle any challenge with a can-do attitude with the ability to apply creative thinking to briefs.You’ll work across all design elements, from concept to delivery, to ensure a cohesive and visually appealing outcome. We are looking for a designer who also can animate, and who has hands-on experience with Figma and the Adobe Creative Suite. You’ll be a successful Midweight Designer at OVO if you…<ul><li>Up-to-date knowledge and experience working at a creative agency or in-house creative team</li><li>An outstanding portfolio of published work spanning different channels, from print to digital, including advertising, branding, motion, landing pages, and reports</li><li>Excellent hands-on experience with Figma and Adobe Creative SuiteMotion experience (required)</li><li>Email and performance marketing channel expertise</li><li>The ability to collaborate with cross-functional teams to understand project requirements and deliver high-quality design work</li><li>The ability to translate complex ideas into simple, clear, and compelling designs</li><li>The ability to think creatively, present ideas, and articulate the thinking behind them</li><li>Excellent attention to detailGood spelling and grammar</li><li>Quick and calm thinking skillsConfidence in multi-tasking, managing your workload, and delivering projects on time and on brief</li><li>Independent problem-solving skills</li><li>An open-mind and are receptive to feedback</li><li>Ambition and a drive for high standards</li><li>A passion for learning and teaching others</li><li>A positive attitude, excellent collaboration, communication and listening skills, and the initiative to compromise when necessary.</li></ul>  Let’s talk about what’s in it for youWe’ll pay you between £32,270 - £42,600, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Designer (Midweight)

Role OVO-ViewTeam: Customer BalancesSalary banding:  £38,000 - £50,000Experience: Mid-LevelWorking pattern: Full-TimeRole Type: 12 month Fixed-Term ContractReporting to:  Secured Revenue Strategy LeadSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Credit Risk, Analysis, InsightTop 3 qualities for this role: Curious, problem solver,  attention to detailClosing date: Friday 10th January at 5pm Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based - Bristol or London are our preferences for this role, due to team location. Our hubs provide a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We're working to build and optimise credit risk and collections capability at OVO, with a particular emphasis on reducing the bad debt charge and delivering good customer outcomes. This role in a nutshell:Extremely exciting opportunity to work in a major, progressive utilities business working across credit risk and collections, where you will be able to make a real difference for customers.As a Data Analyst in Customer Operations you will be responsible for building insight within our customer base, effective management of processes, MI and key debt prevention strategies, which underpin the Customer operation, allowing it to function, manage risk and drive reductions to debt balances whilst increasing revenue.You’ll be working collaboratively with team members across customer operations and the wider business to provide data and insight that supports decision making in our credit risk and collections landscapes to improve our business performance and customer outcomes. Your key outcomes will be:<ul><li>Providing insight and recommendations to drive the department strategy to optimise revenue performance.  </li><li>Assess trends and performance against targets and key performance indicators</li><li>Develop and implement user friendly reports which support performance analysis &amp; decision making, ensuring a high standard of accuracy</li><li>Commercial modelling, creating cost/benefit analysis of proposed actions and outcomes </li><li>Reduce manual effort through automation </li><li>Working with third-parties to improve decision strategies, tracing solutions and customer risk profiling</li><li>Building data pipelines for data integration</li></ul> You’ll be a successful Data Analyst here at OVO if you…<ul><li>Have proven experience in a similar data or analytical role.</li><li>Curious / strong problem solving skills</li><li>You will be experienced in core analysis technologies, with excellent SQLskills, preferably with experience in Big Query.</li><li>Can confidently build and present meaningful data visualisations, in Excel/Sheets and ideally a dashboarding platform such as Tableau.</li><li>Can interpret graphical representations of data, draw conclusions and make recommendations.</li><li>Experience in cloud data services such as Google Cloud Platform</li><li>Statistical knowledge including sampling, significance, hypothesis testing and basic probability theory</li><li>Highly numerate &amp; analytical, able to delve into the detail but understand the strategic view</li><li>Able to document and version control your work so others can pick it up and build on it</li><li>Proven ability to engage productively with internal and external stakeholders</li><li>Experience of working in a fast paced environment where prioritisation is required</li><li>Excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders.</li><li>Experience programming for analytics such as in Python or R</li><li>An understanding of basic programming principles such as names, types, lists, arrays, control flow, exceptions</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £38,000 and £50,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Data Analyst - 12 month FTC

Role OVO-ViewTeam: Customer BalancesSalary banding:  £45,000 - £60,000Experience: Mid-LevelWorking pattern: Full-TimeReporting to:  Unsecured Revenue Strategy LeadSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Credit Risk, Analysis, InsightTop 3 qualities for this role: Curious, problem solver,  attention to detailClosing date: Friday 10th January at 5pm Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We're working to build and optimise credit risk and collections capability at OVO, with a particular emphasis on reducing the bad debt charge and delivering good customer outcomes. This role in a nutshell:Extremely exciting opportunity to work in a major, progressive utilities business working across credit risk and collections, where you will be able to make a real difference for customers.As a Senior Credit Risk Analyst in the Customer Balances you will be responsible for the effective management of key debt prevention strategies, processes, analytics and MI which underpin the Collections operation, allowing it to function, manage risk and drive reductions to debt balances whilst increasing revenue. You’ll be working collaboratively with team members across customer balances and the wider business to provide data and insight that supports decision making in our credit risk and collections landscapes to improve our business performance and customer outcomes Your key outcomes will be:<ul><li>Using insight to generate and lead initiatives to advance the department strategy and reduce portfolio risk.</li><li>Assess trends and performance against targets and key performance indicators</li><li>Identify and develop opportunities to improve insight for credit risk and customer credit behaviours, supporting decision making across all stages of the credit risk life cycle.</li><li>Commercial modelling, creating cost/benefit analysis of proposed actions and outcomes </li><li>Reduce manual effort through automation </li><li>Solving business problems with a multidisciplinary approach and working in cross - functional teams. </li><li>Building data pipelines for data integration</li><li>Support others with peer reviews and provide relevant feedback to other junior members of the team to continually develop skills</li></ul> You’ll be a successful Senior Credit Risk Analyst here at OVO if you…<ul><li>Have strong proven experience in a similar data or analytical role.</li><li>Are highly numerate and analytical, able to delve into the detail but also zoom out to understand the strategic view</li><li>Possess strong SQL skills and confident in working with a range of datasets, ideally within the utilities, energy or credit risk sector</li><li>Can confidently build and present meaningful data visualisations</li><li>Are comfortable presenting work in front of an audience in an engaging way, with experience of working with internal and external stakeholders</li><li>Can interpret graphical representations of data, draw conclusions and make recommendations.</li><li>Have experience in cloud data services such as Google Cloud Platform</li><li>Statistical knowledge including sampling, significance, hypothesis testing and basic probability theory</li><li>Able to document and version control your work so others can pick it up and build on it</li><li>Experience of leading collaborative sessions such as meetings and workshops</li><li>Experience of working in a fast paced environment where prioritisation is required</li><li>Experience programming for analytics such as in Python or R</li><li>An understanding of basic programming principles such as names, types, lists, arrays, control flow, exceptions</li><li>We use Google cloud, BigQuery, Github, Tableau, Looker - experience in these or similar technologies is preferred</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £45,000 and £60,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior Credit Risk Analyst

Role OVO-ViewTeam: Customer BalancesSalary banding:  £38,000 - £50,000Experience: Mid-LevelWorking pattern: Full-TimeRole Type: 12 month Fixed-Term ContractReporting to:  Secured Revenue Strategy LeadSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Credit Risk, Analysis, InsightTop 3 qualities for this role: Curious, problem solver,  attention to detailClosing date: Friday 10th January at 5pm Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based - Bristol or London are our preferences for this role, due to team location. Our hubs provide a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We're working to build and optimise credit risk and collections capability at OVO, with a particular emphasis on reducing the bad debt charge and delivering good customer outcomes. This role in a nutshell:Extremely exciting opportunity to work in a major, progressive utilities business working across credit risk and collections, where you will be able to make a real difference for customers.As a Credit Risk Analyst in the Customer Balances you will be responsible for the effective management of key debt prevention strategies, processes, analytics and MI which underpin the Collections operation, allowing it to function, manage risk and drive reductions to debt balances whilst increasing revenue.You’ll be working collaboratively with team members across customer balances and the wider business to provide data and insight that supports decision making in our credit risk and collections landscapes to improve our business performance and customer outcomes. Your key outcomes will be:<ul><li>Providing insight and recommendations to drive the department strategy to optimise revenue performance.  </li><li>Assess trends and performance against targets and key performance indicators</li><li>Develop and implement user friendly reports which support performance analysis &amp; decision making, ensuring a high standard of accuracy</li><li>Commercial modelling, creating cost/benefit analysis of proposed actions and outcomes </li><li>Reduce manual effort through automation </li><li>Working with third-parties to improve decision strategies, tracing solutions and customer risk profiling</li><li>Building data pipelines for data integration</li></ul> You’ll be a successful Credit Risk Analyst here at OVO if you…<ul><li>Have excellent SQL skills as these are necessary for the role, and familiarity with Big Query as an analytics platform is desirable.</li><li>Have proven experience in a similar data or analytical role.</li><li>Are curious with strong problem solving skills</li><li>Can confidently build and present meaningful data visualisations, in Excel/Sheets and ideally a dashboarding platform such as Tableau.</li><li>Can interpret graphical representations of data, draw conclusions and make recommendations.</li><li>Have experience in cloud data services such as Google Cloud Platform</li><li>Have statistical knowledge including sampling, significance, hypothesis testing and basic probability theory</li><li>Are highly numerate &amp; analytical, able to delve into the detail but understand the strategic view</li><li>Can document and version control your work so others can pick it up and build on it</li><li>Have proven track record to engage productively with internal and external collaborators</li><li>Have experience of working in a fast paced environment where prioritisation is required</li><li>Have excellent presentation and communication skills - able to articulate results clearly and concisely to senior team members.</li><li>Are confident programming for analytics such as in Python or R</li><li>Have an understanding of basic programming principles such as names, types, lists, arrays, control flow, exceptions</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £38,000 and £50,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Credit Risk Analyst - 12 month FTC

<div><div><div><div><div><div><div><div><div> </div></div></div></div></div></div></div></div></div>Role OVO-viewLocation: Glasgow (information on start dates below)Team: OVO Care, Account ManagementSalary banding: Starting base salary of £24,020 which will increase to £25,000 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience!Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageousWorking pattern: Full time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm)Sponsorship: We are unable to offer sponsorship for this role.This role in 3 words: Fun, rewarding, customer-centricTop 3 qualities for this role: Communication, great teammate, creative thinking Start dates: The next start dates we've got scheduled are for 2025Glasgow: 3rd February, 10th FebruaryWe currently don't have any start dates scheduled for our Bristol office until the Spring. Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub 2 times per week. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.We're working together in squads with the same zero-carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture.We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell:As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle. You serve to solve, ensuring customer’s needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer facing role, so you should enjoy talking to people. You’ll  resolve customer inbound queries through calls, web chat, whatsapp and emails. Your key outcomes will be:<ul><li>Engaging with OVO’s customers, communicating with passion across phone, email and web chat contacts</li><li>Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact</li><li>Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad</li><li>Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad</li><li>Autonomously manage your day, ensuring the overall objectives of the squad are achieved</li><li>Prepare, attend and actively contribute at squad meetings as appropriate</li><li>Identify and implement continuous improvement efforts in both squad ways of working and customer experience</li><li>Be an OVO ambassador, promoting our range of products &amp; services to customers</li><li>Be empowered to have strong conversations to promote our products &amp; services that we offer to our customers to help promote a Zero Carbon Living</li><li>Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products</li></ul> You’ll be successful in this role at OVO if you…<ul><li>Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement.</li><li>Demonstrate our OVO values and be an advocate of Plan Zero.</li><li>Have experience of cross selling</li><li>Enjoy working as part of a team but also thrive independently</li></ul> Let’s talk about what’s in it for youAs well as a base salary of £23,000 which rises to £25,000 after probation. You’ll be eligible to qualify for a monthly incentive which is based on squad achieving performance measures. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers.For your commute  Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Customer Service Advisor (Zero Carbon Living)

Role OVO-ViewTeam: External Communications &amp; SocialLocation: LondonSalary banding:  £24,060 - £30,000Experience: Learner/Entry Level Working pattern: Full-TimeReporting to: Ellen Mahoney, Social Media &amp; Influencer LeadSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Creative, Collaborative, AdaptableTop 3 qualities for this role: Storyteller, Communication, Curious Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Due to the nature of the role we require candidates based in London with regular access to our London hub.  Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. This role touches various creative, commercial and reputation areas of the business, and you’ll have exposure to and work with key OVO functions including our Studio, Brand, Advertising, Marketing, Commercial, and wider Corporate Affairs teams - supporting OVO’s overall corporate affairs, brand and marketing strategy. This role in a nutshell:In this role, you’ll be supporting the day-to-day function of OVO’s social media team, helping communicate the OVO brand, products and campaigns through engaging content that helps grow our social media presence and support our customers. This will include working with our in-house teams and social media agencies to support the creation of monthly content calendars, influencer content and campaigns, daily community management, and reporting. Your key outcomes will be:<ul><li>In collaboration with the Social Media Manager and Studio, you’ll help identify, plan and create monthly social media content - with an eye for spotting content opportunities and integrating trends into our BAU output.</li><li>You’ll have an understanding of social media metrics to help monitor content performance, and help us track and implement learnings and recommendations to improve our output.</li><li>You’ll be fascinated with social media culture, and enthusiastic about translating messaging into effective, entertaining and engaging content for an online audience. You’ll understand the language of social media - particularly reels and video - and have ideas for how we can leverage our internal teams and products to create content that resonates with our customers.</li><li>Responsible for the day-to-day posting and platform management of OVO’s social media accounts, and supporting the smooth-running of the team to help us meet objectives and grow our channels and community. This includes working with our agencies to execute influencer marketing campaigns and special content projects.</li><li>Have an understanding of what good community management and customer service on social media looks like, and will work closely with the Care team to identify customers needing support.</li><li>Work in-step with our in-house Studio and designers to create engaging social content - managing the end-to-end planning and production with our Social Media Manager</li><li>On occasion, you’ll be required to work out of hours as part of the Communications &amp; Social team rota</li></ul> You’ll be a successful Social Media &amp; Influencer Executive here at OVO if you…<ul><li style="font-weight:500;">Are a creative thinker with a keen eye for what’s new in the social space including trends, editing styles and content formats</li><li style="font-weight:500;">Have excellent writing and verbal communication skills and feel confident raising new ideas</li><li style="font-weight:500;">Are highly responsive and proactive in everything you do</li><li style="font-weight:500;">Have experience of working in a social media team either in-house or at an agency</li><li style="font-weight:500;">Have experience managing the posting, scheduling and content calendars for multiple social media accounts</li><li style="font-weight:500;">Have an understanding that social media is part science, part gut - and feel confident coming up with new ideas to help drive our social media strategy</li><li style="font-weight:500;">Have a knack for creating native-to-platforms video content (eg filmed on iPhone)</li><li style="font-weight:500;">Admire or have experience working with brands that have cultivated a strong online community</li></ul>  Let’s talk about what’s in it for youWe’ll pay you between £24,060 and £30,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £400 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Social Media & Influencer Executive

Role OVO-ViewTeam: Creative StudioSalary: £40,000 - £45,000Experience: Mid-levelWorking pattern: Full-TimeReporting to: Design leadSponsorship: Unfortunately, we’re unable to offer sponsorship for this role.This role in 3 words: Collaboration, Creativity, CraftTop 3 qualities for this role: Communication, Attention to detail, Curiosity In the words of the team, you should leave your current role for this one because…“OVO offers an unparalleled opportunity to make a meaningful impact on the future of sustainable energy. It’s great to be part of a talented and passionate team that embraces innovation and creative problem-solving. Come and drive positive change in the world – through design!" Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.This is a hub based role, requiring 1-day a week in either our Bristol or London hub, providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the Creative Studio plays a vital role in making that happen – whether it’s through customer interaction or how we show up as a brand. The impact of design is huge. At every touchpoint, we have the opportunity to help customers on their own path to zero. That’s what we want to make OVO famous for. And you’ll work with some amazing people along the way. Our mission takes teamwork, so you’ll be a trusted partner for stakeholders all over the business – working particularly closely with our Brand team.  This role in a nutshell:Exciting things have been happening at OVO, we’re growing and we’re looking for enthusiastic, ambitious, passionate new co-workers to use the power of our brand to drive our mission. As a Creative with a focus on social media, you’ll produce ideas, edit, and repurpose content. You’ll create static assets that capture attention and design carousels that stop people scrolling. You’ll understand how and when to use social media trends, consumer behaviour, and creative strategies.This role is split 70/30 between creating social media content and other design tasks, so more general design experience is also needed. We’ll need you to create visual concepts across projects, and champion exceptional design and craft. You’ll have excellent collaboration and communication skills, attention to detail and artistic flair. A strategic mindset, ready to tackle any challenge with a can-do attitude with the ability to apply creative thinking to briefs. As a Social Creative at OVO you’ll be…<ul><li>Audience-first. You like to understand who your content needs to speak to. You know what makes them tick, what sort of content they search for, what sort of content they want to watch. You’ve got experience making content people want to watch and spend time with.</li><li>A conceptual creative. You collaborate well with copywriters and stakeholder teams to brainstorm and develop creative concepts that align with brand goals and resonate with target audiences, fuelled by insights.</li><li>A visual storyteller. You excel at using storytelling techniques to create compelling narratives that effectively capture audience attention and engagement.</li><li>Experienced in Video Production &amp; Motion. You have experience producing high-quality video content for social media, including editing and motion graphics.</li><li>Performance oriented. You're used to collaborating with stakeholder teams to monitor performance metrics and identify opportunities for optimization and improvement.</li><li>Proactively drive progress You'll be proactive with your ideas and how to bring them to life and have the ability to work autonomously when needed</li></ul> You’ll be a successful Social Creative here at OVO if you have…<ul><li>Experience working at a creative agency or in-house creative team with an outstanding portfolio of published work spanning different channels, from print to digital, including advertising, branding, motion, landing pages, and reports</li><li>Excellent hands-on experience with Figma and Adobe Creative Suite, including AfterEffects - experience in motion design is required. Email and performance marketing channel expertise</li><li>The ability to collaborate with cross-functional teams to understand project requirements and deliver high-quality design work</li><li>The ability to think creatively and translate complex ideas into simple, clear, and compelling designs, present your  ideas, and articulate the thinking behind them</li><li>Excellent attention to detail and good spelling and grammar</li><li>Quick and calm thinking skills. Confidence in multi-tasking, managing your workload, and delivering projects on time and on brief</li><li>Independent problem-solving skills. A positive attitude, excellent collaboration, communication and listening skills, and the initiative to compromise when necessary.</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £40,000 and £45,000, depending on your specific skills and experience.We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home &amp; tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Social Creative

Role OVO-ViewTeam: Quality AssuranceSalary banding: £24,020 - £32,000Experience: Learner to Mid-LevelWorking pattern: Full-TimeReporting to: Quality Assurance PartnerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Quality, Standards, InsightTop 3 qualities for this role: Attention to detail, Curious, Analytical Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.This is a Bristol hub based role, providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Our way of working enables our operations teams to treat our customers as individuals.  By understanding their needs our teams are expected to offer products and services to make their lives easier. The Quality Assurance team helps ensure that all interactions, voice, digital or in person are of the highest standard and that customers get all the right help and support with their questions to manage their energy and home. This role in a nutshell:As a Quality Assurance Analyst your primary responsibility will be to review a large sample of quality and compliance assessments which have been completed by our QA partners or third parties around the world. You will also review body worn camera and/or audio footage to calibrate and accurately evaluate these quality assessments,  driving the right balance of celebration of great work and coachable insight where needed. Your key outcomes will be:<ul><li>Regularly sample and calibrate any scoring conducted by our third party collections partners and OSP quality teams. </li><li>Building strong collaborative practices both in and outside OVO to ensure that defined quality standards are being met and maintained.</li><li>Responding to identified trends in data, you will support operations by keeping it simple and getting it right the first time.   </li><li>Driving continuous improvement via routine and targeted interactions,  delivering accurate coachable insight to the operational team.</li><li>Conducting independent reviews of work stream tasks to support wider Quality Assurance activity.</li><li>Awareness of all new business processes to help maintain effective and relevant scorecards at all times, making sure that monitoring manages key risk areas.</li><li>Sharing your learning and best practice with colleagues within OVO and our offshore teams around the world.</li></ul>Systems: Genesys Cloud, Salesforce, Google G-Suite, Nexum You’ll be a successful Quality Assurance Analyst here at OVO if you're…<ul><li>Have a passion for ensuring great quality service is provided to all OVO customers</li><li>Keen attention to detail - it’s important we operate at the highest accuracy</li><li>Are comfortable working across a variety of operational areas - there will be regular changes in the areas you will assess</li><li>Are happy using data and other insight sources to identify improvement areas</li><li>Can clearly articulate your findings both verbally and in writing</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £24,020 and £32,000, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home &amp; tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Quality Assurance Analyst

Role OVO-ViewTeam: In-Life Domain - Enablers - Platform / Design SystemSalary banding: £55,770 - £74,000Experience: ExperiencedWorking pattern: Full-TimeReporting to: Software Engineering ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Enabler, Experienced, ProficientTop 3 qualities for this role: Frontend proficiency, Full stack experience, Native Mobile Development In the words of the team, you should leave your current role for this one because…."Our work is at the core of the user experience at OVO. We bring the very systems and best practices that allow our teams to build great UIs, engaging products, and make sure our customers can enjoy their interactions with our platforms. We're passionate about frontend and UX, but also the developer experience of the teams using our platforms!" Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Team Working for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Our Core UI team is part of In-Life domain, whose mission is to build amazing customer journeys to create a seamless and enjoyable user experience to power our Plan zero mission. This team enables other front end teams by creating UI components and platforms that are scalable, re-usable, bug-free and intuitive. This role in a nutshell:We're looking for an experienced React Native developer to join our dynamic team. The ideal person will have demonstrated experience in frontend web and/or native technologies.You’ll work closely to support our delivery driven teams and product managers where needed. We have a very strong engineering culture that’s all about empowerment and ownership: all to solve one of the world's biggest challenges. You're the right person for us if you: <ul><li>Are genuinely passionate about developing products that will positively impact over a million people and also our environment</li><li>Love working in teams and collaboratively building features that impact customers</li><li>You're motivated by owning products, from inception to continuous improvement</li><li>You understand building quality is essential and you value automation and continuous delivery</li><li>Love building scalable, resilient solutions</li><li>Seek learning opportunities to deepen your expertise or broaden your knowledge</li><li>Built or contributed to a variety of systems, ideally in different technologies</li><li>Have knowledge of the best engineering practices and continuous delivery</li><li>Have experience building highly performant applications</li></ul> Your key outcomes will be:<ul><li>Work closely with your Software Engineering Manager to help drive the roadmap for future work</li><li>Align work with the other teams in the domain to support them</li><li>Align work with any product requirements from the business</li></ul> You’ll be a successful React Native Engineer at OVO if you…<ul><li>Are proficient in React Native / JavaScript / TypeScript</li><li>Have native development experience in Android / iOS</li><li>Have experience working on frontend with TypeScript, designing and implementing robust, scalable and secure components and user interfaces</li><li>Have strong interpersonal and communication skills</li><li>Love writing scalable, resilient, performant code</li><li>Experience with continuous integration and deployment (CI/CD) practices would be a bonus.</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £55,770 and £74,000, depending on your specific skills and experience.We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home &amp; tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

React Native Engineer

Role OVO-ViewLocation: WiltshireTeam: Zero Carbon Living Salary banding:  £29,960 and £35,000Experience: Mid-levelWorking pattern: Full-TimeReporting to: Neil Smith - National Operations LeadSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Engaging. Ownership. Decision-maker.Top 3 qualities for this role: Communication. Organisation. Resilience Where you’ll work:This is a field based role working from the Wiltshire region.  Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:You’ll be working as part of OVOs Zero Carbon Living team (ZCL) where your key objective is to provide energy saving advice tailored to a customer's home. This will include making efficiency recommendations and providing an assessment of the retrofit suitability of the property. Your team could be the first point of contact for our OVO Energy customers, so you'll be expected to promote the benefits of low-carbon retrofit in order to help the wider team facilitate the delivery of Government initiatives such as the Energy Company Obligation (ECO) scheme. By doing this we will help our members to reduce carbon emissions and save money on their fuel bills. This role in a nutshell:At OVO , we’re on a mission to make our members' homes more energy efficient. The more energy efficient the home, the less heat will escape, and the less energy the home will need to use. That will result in our members saving money and cutting carbon but every homeis different so we’ve launched the OVO Energy Experts service. This service gives our customers the chance to request a free visit from one of our experts, who will give energy saving advice tailored to the customers home.As an OVO Energy Expert, your job is to do what's best for our customers. Being able to identify where a customer could get better value by being more energy efficient is a crucial duty of an effective agent. Our Energy Experts are usually the first point of face to face contact between a customer and our business, so the ability to provide meaningful and beneficial advice to our customers is key. Your key outcomes will be:<ul><li>Visit customers homes at predetermined time slots in order to carryout a top-to-bottom audit and answer any questions a customer may have regarding becoming more energy efficient</li><li>Producing Energy Reports based on a properties currency, energy usage, and the energy potential of the property</li><li>Producing Occupancy Evaluation Reports by reviewing previous energy bills and understanding the daily energy usage in the Building</li><li>Provide an Energy Performance Certificate (EPC) or Energy Performance Report (EPR) depending on the findings from the assessment, and the customer's requirements</li><li>Create and issue a brand new, official, Energy Performance Certificate (or EPR) and provide a personalised Home Health report.</li><li>Develop bespoke home retrofit plans which set out the steps that need to be taken to radically improve the performance of their home, with recommended order of works and outline of the likely costs and impacts</li><li>Keep up to date with technical and administrative developments relating to low carbon retrofit. </li><li>Ensure that all work carried out is consistent with standards applicable at the time.</li></ul> You’ll be a successful Domestic Energy Assessor here at OVO if you…<ul><li>Are a fully qualified Level 3, Domestic Energy Assessor and have previous experience in a customer facing role. </li><li>You'll be confident at ensuring dealings with our customers and use of their data is fair and compliant, and you should also have a proven understanding of the Data Protection Act.</li><li>Have an understanding of the Energy Company Obligation would be a plus.</li><li>Be a strong communicator with the ability to tailor your approach to each individual customer</li><li>Have an understanding of public sector engagement</li><li>Be confident and knowledgeable of different technologies and the benefits these could bring to our members</li><li>Be comfortable managing and prioritising your own workload - you’ve got outstanding organisational/time management skills!</li><li>Be a customer focused, positive and solutions oriented individual.</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £29,960 and £35,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Domestic Energy Assessor

Role OVO-ViewTeam: Talent AcquisitionSalary banding: £31,000 - £40,000 Experience: Learner/Mid-levelWorking pattern: Full-TimeReporting to: Talent Acquisition ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Engaging. Ownership. Decision-makerTop 3 qualities for this role: Organisation, Communication, Resilience  Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey. This role in a nutshell:As a Talent Acquisition Advisor, you’ll manage the full-cycle recruitment process for specific role areas, ensuring alignment with business needs while delivering a positive candidate experience. You’ll engage with candidates and stakeholders in an authentic, purposeful, and empathetic manner, embodying OVO values throughout the recruitment process. Your key outcomes will be:<ul><li>Manage end-to-end recruitment for assigned roles, from sourcing and attraction to offer and onboarding.</li><li>Provide a seamless candidate experience, resolving basic queries and seeking guidance for more complex situations (e.g., offer rescinding, negative feedback).</li><li>Collaborate with hiring managers, People Operations Managers (POMs), and team leads to understand hiring needs and deliver recruitment solutions aligned with departmental goals.</li><li>Maintain data accuracy across all recruitment platforms, including using reports in Greenhouse (GH) to support data-driven decision-making.</li><li>Share relevant recruitment information internally, clearly and simply, to keep stakeholders informed and up to date.</li><li>Suggest improvements to recruitment processes and practices when appropriate.</li><li>Use recruitment data to manage individual hiring metrics, ensuring adherence to recruitment timelines and quality standards.</li><li>Contribute to Talent Acquisition project groups, supporting broader team objectives. Systems: Greenhouse, Workday, Google Sheets, Slides, Mail &amp; Calendar</li></ul> You’ll be a successful TA Advisor at OVO if you…<ul><li>Strong interpersonal and communication skills, confident in working with candidates and immediate stakeholders.</li><li>Ability to collaborate effectively with business areas to deliver tailored recruitment solutions.</li><li>Detail-oriented, with experience managing data accuracy in recruitment systems like Greenhouse &amp; Google Sheets.</li><li>Problem-solving mindset with the initiative to handle basic recruitment challenges and escalate more complex issues when necessary.</li><li>Understanding of recruitment processes, with a focus on maintaining a positive candidate experience.</li><li>Proactive - Suggesting process improvements to enhance recruitment efficiency and outcomes</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £31,000 and £40,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  For your home Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Talent Acquisition Advisor 12m FTC 

Role OVO-ViewTeam: ProductSalary banding:  £90,000 - £120,000Experience: ExpertWorking pattern: Full-Time - 12m Fixed Term contract Reporting to:  VP of ProductSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Empowering, Transformative, CollaborativeTop 3 qualities for this role: Proactivity, Structured, Team Player Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Our Product team plays a crucial role in crafting digital experiences that enrich how our customers engage with us. Whether it's the small steps like promoting paperless interactions or the impactful ones like offering energy insights and rewarding greener energy usage, this team is central to our mission of putting both our customers and the planet first. This role in a nutshell:We are seeking a Head of Product to transform the way our customers interact with us. This role is crucial in enhancing digital engagement, driving sustainability, and supporting OVO’s commitment to a greener future. The ideal candidate will bring a strong product management background, a deep understanding of digital experiences, and a passion for sustainability. Your key outcomes will be:Within your first 6 months month you’ll:<ul><li>Strategic Vision Development: Successfully developed a strategic vision for OVO's digital-first strategy, focusing on closing digital capability gaps, enhancing customer experiences and aligning with commercial and sustainability goals.</li><li>Team Leadership: Established strong leadership within the cross-functional team, inspiring and mentoring product managers, designers, and developers, while fostering a collaborative and innovative culture.</li><li>Stakeholder Collaboration: Effectively collaborated with internal stakeholders, ensuring seamless alignment and integration across UX, Engineering, and customer support teams to enhance digital adoption initiatives.</li><li>Performance Metrics: Establish and track key performance indicators (KPIs), using data-driven insights to continuously improve product performance and digital engagement.</li></ul>  Is this the job for me?<ul><li>A proven leader with experience building and leading a team with a focus on your team’s development and engagement.</li><li>Demonstrable customer and sector expertise at both macro and micro levels, either in the energy sector or others related to previous role(s)</li><li>You can clearly and succinctly articulate a long-term strategic vision, demonstrating an understanding of the influencing factors at play within that, including technology landscape</li><li>Ability to communicate clearly and deliver a succinct, confident message to a wide range of stakeholders up to and including board level</li><li>Passionate about design and customer experience, knowledgeable about product design, persuasion and content strategy, including product marketing</li><li>Proactive communication and stakeholder management, able to navigate a complex set of priorities in how to focus on the best outcomes for our customers and the business. Critically you know when and how to say ‘No’.</li><li>Customers are at the heart of your product decisions, you should be comfortable with key facets of quant data and qual insights, research and experimentation techniques to optimise your strategy accordingly and drive the right outcomes</li><li>You’re adept at developing data driven product strategies to optimise performance and customer impact. </li><li>Will help your team to set ambitious OKRs and take the responsibility to do what it takes to meet them, helping your team establish clear priorities and find ways of articulating them with your own team and the wider business.</li><li>Be a champion for your product area both in and outside of OVO Tech - understand how it fits into the wider product offering, how it could evolve and inspire your team to do more.</li><li>Act as an ambassador for and mentor to our product community - using that as an opportunity to learn, get support from other like minded individuals and give back to the wider OVO team.</li></ul>  You’ll be a successful Head of Product here at OVO if you…<ul><li>Big-Picture Thinker: You're the kind of person who sees the forest and the trees, and can map out the most efficient, sustainable path through it. You dream big, plan bigger, and love turning those plans into reality.</li><li>Team Captain: Not just a leader, but a true team player who knows how to rally the troops. You’re all about building a team culture where creativity flows, collaboration thrives, and everyone’s excited to tackle the next big challenge.</li><li>Customer Whisperer: You’ve got a sixth sense for what customers need, even before they do. You’re obsessed with crafting digital experiences that make their lives easier, greener, and more delightful.</li><li>Product Guru: You’re a master of the product management universe, guiding products from idea to launch with the precision of a seasoned pro. You live for those “aha!” moments when a feature you championed makes customers’ lives better.</li><li>Data Detective: Numbers are your best friend. You love digging into data, tracking KPIs, and using those insights to make smart, data-driven decisions that keep your products ahead of the curve.</li><li>Collaboration Ninja: You’re a pro at breaking down silos and getting everyone—from designers to developers to customer support—on the same page and working together seamlessly.</li><li>Green Champion: Sustainability isn’t just a buzzword for you—it’s a passion. You’re driven by the mission to create a greener future and excited to work for a company that’s leading the charge.</li></ul>  Let’s talk about what’s in it for youWe’ll pay you between £90,000 and £120,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Head of Product - 12m FTC

Role OVO-ViewTeam: Customer Fulfilment (Scaled Team)Salary banding: £82,980 - £109,531Experience: ExperiencedWorking pattern: Full-TimeReporting to: Scott Wilkins, Director of Customer FulfilmentSponsorship: Unfortunately we are unable to offer sponsorship for this role.Top 3 qualities for this role: Commercial, collaboration, strategy Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:OVO is transforming the relationship with its supply chain to deliver better outcomes for customers. We’re moving away from traditional transactional contracts to collaborative arrangements where the collective capabilities of OVO and its supply chain can be brought together working in cross functional teams to jointly deliver great outcomes for customers.This role will be the figurehead for delivering and maturing this change in approach - if you’ve got a track record of doing this effectively (regardless of sector) this role could be the one for you. This role in a nutshell:This new role offers a huge opportunity to join OVO and an incredible forward thinking dynamic leadership team at a key moment in the company’s transformation.You’ll lead the Commercial Fulfilment team reporting to the Director of Customer Fulfilment and lead on all of OVO’s key commercial relationships associated with fulfilling metering related work in customers homes. This involves a wide range of planned and emergency activity, plus the delivery of long term commitments on the upgrade of millions of metering assets in customer’s homes over the next decade.This role will lead a team of experts who manage the following:<ul><li>A range of suppliers delivering field based metering services (Smart meter installation, and emergency and maintenance work).</li><li>A variety of contractual arrangements supporting our internal team of 600 engineers including external manufacturers, tools, equipment and consumables suppliers.</li><li>Management of OVO’s Fleet encompassing c.800 vehicles including the management of the associated contracts and support to our internal team.</li></ul>Being clear on who is accountable for what at OVO is key to our way of working, the key to doing this however is being an expert collaborator across the following:<ul><li>Commercial Strategy: You’ll develop and enact the commercial strategy, build plans, mobilise and transform OVO’s approach to Customer Fulfilment delivered via the supply chain across a 10 year time horizon. </li><li>Delivery: Accountable for all metering fulfilment activity delivered by the supply chain nationwide to millions of customers nationally. </li><li>Outcomes: Accountable for delivering a range of customer experience, work volumes (order book), financial and regulatory outcomes. </li><li>Financial: Contracts are collectively valued at over £70m across 40+ suppliers with 80% of the spend with the top 9. </li><li>Stakeholders/Regulators: You will support conversations with key stakeholders, government and regulators to ensure we can effectively work together to deliver for customers.</li><li>People: Alongside leading your direct team, you will indirectly be accountable for the extended OVO family working nationally through our partners. Those people represent OVO and our brand and so you will have a key role to influence outcomes through the contracts to ensure we deliver exceptional experiences for customers.   </li><li>Commercial: Beyond the commercial strategy, you will be accountable for the day to day management of a broad range of contracts and you will ensure your team has the appropriate payment, contract administration and performance mechanisms in place.</li></ul>Beyond these core parts of the role change, risk and people management will be key to your success as you build your vision for the future and navigate your way there with our cross functional teams. You’ll be a successful Head of Commercial Fulfillment at OVO if you…<ul><li>You have a track record of developing hugely collaborative supply chain relationships perhaps through JV’s, Alliances and other similar models</li><li>You have a growth and learning mindset -  The playbook doesn’t yet exist that tells us how to achieve what we want to achieve - you’ll have to build it and realise it</li><li>Are a system thinker:  You need to be able to join up the pieces of the jigsaw - we value end to end thinking over functional focus at OVO. </li><li>Successfully delivering through others:  You are a master collaborator and influencer being able to bring people together to deliver incredble outcomes  </li><li>Focus on delivering great customer experiences - it’s why we are here</li></ul><ul><li>You are able to problem-solve, and can manage complexity and ambiguity - it’s a complex business and we need to simplify but you need to think your way through it. </li><li>You have a strong personal brand and reputation that enables you to attract, retain and inspire some of the best talent in the technology / digital industry.</li><li>You’re an excellent communicator - you can translate your ideas into a clear compelling narrative that inspires and connects</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £82,980- £109,531, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Head of Commercial Fulfillment

Role OVO-ViewLocation: Hub based! Bristol (Preferred) or London with hybrid working optionsTeam: Renewable EnergySalary banding: £45,000 - £50,000Experience: Mid-levelWorking pattern: Full-TimeReporting to: Amy Hill - Senior Renewable Energy AnalystSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Data; Analytics; Insight Top 3 qualities for this role: Inquisitive; Focused; Driven In the words of the team, you should leave your current role for this one because….You’ll be at the forefront of the UK’s renewable energy transition, making a real difference for our customers and our planet! Working with a team of energy experts - this is a great opportunity to use your expertise to deliver real commercial and climate value, in an exciting and expanding team at OVO. Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Working within OVO’s Energy function, this role sits within the Renewable Energy Team.  We’re a team at the forefront of the energy transition, leading the charge to bring more renewable energy to our customers. This role sits within a team of experts on renewable energy - who are leading OVO’s work providing first class power purchase agreements to renewable generators all over the UK. This role in a nutshell:You’ll work with our Renewable Energy Ops and Analytics team to deliver innovative approaches to risk management for our portfolio of renewable generators. You’ll lead on analysing out turn performance and proposing and implementing mechanisms to improve commercial performance and reduce risk within our Power Purchase Agreement (PPA) business unit. You will be led by the data - whilst thinking creatively to solve challenging problems. Your key outcomes will be:<ul><li>Developing and operating accurate, timely and insightful reporting on PPA business unit performance, including identifying and quantifying key drivers of P&amp;L outcomes</li><li>Providing insight and analysis into performance data in order to drive meaningful business decision making</li><li>Performing analysis of the risks and costs associated with renewable energy procurement to drive improvements in valuation and risk management performance</li><li>Performing regular analysis of renewable energy data to support the accurate pricing and forecasting of PPA contracts </li><li>Leading on the proposal and implementation of cost effective risk management approaches to deliver PPA profitability and reduce risk, in conjunction with our central Energy Portfolio Management team</li><li>Providing commercial and analytical support to the wider Renewable Energy team as required</li></ul> You’ll be a successful Renewable Energy Analyst at OVO if you…<ul><li>Have at least 2+ years experience as an analyst in a commercial or risk management environment (ideally in energy or a related field)</li><li>Have analytical and numerical capabilities, demonstrated either through a degree in a numerical or science based subject or equivalent work experience </li><li>Have the ability to cut through the noise and provide actionable insight and pragmatic solutions based on a variety of data and information</li><li>Ideally have experience using BigQuery, Python or equivalent languages to build robust analysis and reporting, or have a strong desire to learn</li><li>Are confident managing and manipulating large datasets with a high level of accuracy and attention to detail</li><li>Are willing to take the initiative in addressing complex challenges. You should thrive off direct responsibility</li><li>Are flexible and willing to contribute across a range of projects.</li><li>Have a drive to learn and develop new skills in a fast paced environment</li><li>Are a self-starter, comfortable working both autonomously and with colleagues to deliver value in a small, high-functioning team.</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £45,000 - £50,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

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