OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set to make energy cheaper, greener, and simpler. The company has brought great service, clear information, and honesty to a broken industry. These days our sights are set higher.

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Climate Solutions

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Revolutionizing the energy industry with affordable, eco-friendly solutions that prioritize outstanding service and transparency.

Role OVO-View6 Month FTC Team: Accounts Payable TeamSalary banding:  £23,330 - £28,000Experience: LearnerWorking pattern: Full-TimeReporting to: Brett Holmden- Accounts Payable SupervisorSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Problem Solving, Stakeholder management, AutomationTop 3 qualities for this role: Tenacity, Patience, Attention to detail In the words of the team, you should leave your current role for this one because…."The AP team is a talent multiplying space, where everyone has the opportunity to work on challenging tasks, drive efficiencies and develop in their careers. Psychological safety is key in our team and it is through this that we know we can all rely on each other when the pressure is on. We are a welcoming, cohesive and social group and we bring our authentic selves to work every day." Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based and we're looking for candidates who can commute to our Bristol hub for this role on a weekly basis. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We need an efficiently functioning Finance team to achieve Plan Zero. This role is all about getting the basics right for a health functioning Finance team and also feeds into the wider Procure to Pay (P2P) function. This role in a nutshell:The role of an AP Clerk is to be the first point of contact when a query is raised to the Finance team or an automated process fails. This means responding within set timeframes to ensure a high standard of service to our stakeholders. A considerable amount of knowledge is required to perform this role effectively in terms of OVO’s systems and company structure, AP Automation, PO policy, Suppliers and industry specific terms and processes. They will use this knowledge to educate OVO’s stakeholders in terms of invoice submission and to investigate instances where our automated processes have fallen down to find a lasting resolution. The AP Clerk will also be expected to escalate urgent issues and take a proactive approach to recurring issues to ultimately ensure a high level of service and efficiency from the AP team as a whole. Your key outcomes will be:Accounts Payable<ul><li>Working the shared Finance inboxes (JIRA), responding to supplier queries and escalating urgent queries</li><li>Ensuring supplier data is kept up to date and fixing gaps and assisting with the set up of new suppliers</li><li>Completing regular supplier statement reconciliations for key suppliers</li><li>Investigate aging and outstanding items</li><li>Maximising the use and efficiency of AP automation - educating suppliers and buyers, consolidating invoices</li><li>Working draft invoices to resolution</li><li>Working with Treasury to get copies of missing invoices for them to clear from cash prepayments</li><li>Minimising late payments </li><li>Ensuring weekly KPIs are completed</li><li>Completing monthly supplier reconciliations</li><li>Flagging broken approval routes and approval route changes</li><li>Ask Finance - responding to escalated internal queries to support the business</li><li>Assisting with audit queries</li><li>Answering the Finance telephone line</li><li>Processing the Finance team post</li></ul>AP Automation<ul><li>Maintaining / creating automation rules</li><li>Working with suppliers and buyers to increase automated processing</li><li>Dealing with OSV support cases and raising them to OSV, to flag invoice processing errors</li></ul>Accounts Receivable<ul><li>Raising sales invoices</li><li>Creating customer accounts</li><li>Assisting with payment allocations</li><li>Completing balance sheet reconciliations</li></ul>Continuous Improvement / Integration projects<ul><li>Assisting with Company consolidation projects</li><li>Identifying areas for improvement and delivering enhancement projects</li><li>Supporting buyers through tickets and drop in sessions</li><li>Creating and updating process notes</li></ul> Systems: Workday, JIRA, Google Workspace, Excel / Google sheets You’ll be a successful Purchase Ledger Clerk here at OVO if you…<ul><li>Love delivering great service to our stakeholders (Buyers, Suppliers and wider Finance /  P2P Function)</li><li>Leave no stone unturned and are tenacious about finding solutions and investigating problems - taking pride in everything you do big or small</li><li>Are happy to take on new challenges and develop new skills</li><li>Are comfortable with change and managing uncertainty</li><li>Can think around corners and about the downstream effects of a decision or change.</li><li>Love to create lasting solutions through process improvements and automation</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £23,330 and £28,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Purchase Ledger Clerk - FTC

<div><div><div><div><div><div><div><div><div><div><div> </div></div></div></div></div></div></div></div></div></div></div>Role OVO-viewLocation: Bristol or Glasgow - more on this below!Team: OVO Care, Account ManagementSalary banding: Starting base salary of £23,000 which will increase to £25,000 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience!Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageousWorking pattern: Full time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm)Sponsorship: We are unable to offer sponsorship for this role.This role in 3 words: Fun, rewarding, customer-centricTop 3 qualities for this role: Communication, great teammate, creative thinking Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.For this role, you'll need to be based within a reasonable distance from our offices (20 miles) and able to travel into either our Bristol or Glasgow hub 2 times per week. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.We're working together in squads with the same zero-carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture.We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell:As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle. You serve to solve, ensuring customer’s needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer facing role, so you should enjoy talking to people. You’ll  resolve customer inbound queries through calls, web chat, whatsapp and emails. Your key outcomes will be:<ul><li>Engaging with OVO’s customers, communicating with passion across phone, email and web chat contacts</li><li>Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact</li><li>Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad</li><li>Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad</li><li>Autonomously manage your day, ensuring the overall objectives of the squad are achieved</li><li>Prepare, attend and actively contribute at squad meetings as appropriate</li><li>Identify and implement continuous improvement efforts in both squad ways of working and customer experience</li><li>Be an OVO ambassador, promoting our range of products &amp; services to customers</li><li>Be empowered to have strong conversations to promote our products &amp; services that we offer to our customers to help promote a Zero Carbon Living</li><li>Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products</li></ul> You’ll be successful in this role at OVO if you…<ul><li>Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement.</li><li>Demonstrate our OVO values and be an advocate of Plan Zero.</li><li>Have experience of cross selling</li><li>Enjoy working as part of a team but also thrive independently</li></ul> Let’s talk about what’s in it for youAs well as a base salary of £23,000 which rises to £25,000 after probation. You’ll be eligible to qualify for a monthly incentive which is based on squad achieving performance measures. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers.For your commute  Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Zero Carbon Living Advisor

Role OVO-ViewTeam: Risk, Regulation &amp; ComplianceSalary banding: £77,470 - £100,260Experience: ExperiencedWorking pattern: Full-TimeReporting to: Mary Starks - VP Regulation, Policy and RiskSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Privacy, Security, TrustTop 3 qualities for this role: Analytical, Diligent, Ethical  Where you’ll work: At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility. All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.  In the words of the team, you should leave your current role for this one because….“You'll lead the creation of a data risk and control team supervising the processes and technologies that power OVO’s business. You'll support OVO teams to build and operate risk identification and management mechanisms across solution lifecycles, increase risk observability and empower data and system owners. The team you lead will drive the reduction of downside privacy and security risks to OVO’s goals.” Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:If you’re a strong risk leader we’d love to hear from you! Every role we’re hiring puts people at the heart of our strategy and uses technology and operational processes to strengthen our resilient and performing business. The Path to Zero is paved with well-informed risk and reward decisions! This role in a nutshell:You'll manage a second line of defense privacy and security team aimed at ensuring privacy and security governance processes are both faithfully implemented and as automated as possible. Your team will take a regulatory compliant risk-based approach, avoiding unnecessary processes for low risk activities and providing simple and intuitive navigation for high-risk activities. Your key outcomes will be:<ul><li>Act as OVO’s Data Protection Officer in accordance with the UK GDPR</li><li>Develop and maintain OVO's privacy and security policies in line with statutory and regulatory obligations including the Retail and Smart Energy Codes</li><li>Support and coordinate management focus on the privacy and security risk in individual business areas</li><li>Drive a positive and effective culture within the team</li><li>With the support of leadership team, build and maintain the security and privacy risk-based approach and the risk assessment of OVO's products and services.</li><li>Establish and maintain appropriate risk-based monitoring processes proportionate to OVO's scale, nature, and complexity</li><li>Document OVO's risk-based strategies and the basis for risk assessment and monitoring</li><li>Ensure immediate investigations of all regulatory compliance impacting reports are received and lead submissions of a disclosure notification to the relevant proficient authority for incidents</li><li>Make sure everyone at OVO knows about their personal responsibilities, the OVO policy and how we handle risks here</li><li>Advocate and drive continuous professional development and team training</li><li>Regularly review the efficiency of privacy and security compliance policies and procedures to prevent data protection and security incidents</li><li>Lead on the creation of annual reports for OVO's Board and Senior Management on OVO's compliance with its obligations</li><li>Develop and improve internal policies, procedures, systems and controls whilst staying on top of regulatory changes, enforcements or advisory notices.</li><li>Be the face of OVO and represent us to all external agencies, e.g. regulators or law enforcement agencies, and in any other third-party enquiries related to security and privacy incident prevention, investigation or compliance</li><li>Swiftly respond to any reasonable requests for information from authorities and/or law enforcement agencies</li></ul> You’ll be a successful DPO and Security GRC (Governance, Risk and Compliance) Lead at OVO if you…<ul><li style="font-weight:500;">Maintain a reputation for transparency and integrity: you'll make decisions based on good morals, have an eye for detail and committed to working with integrity and trust</li><li style="font-weight:500;">Are curious rather than judgemental: you showcase an appetite for maintaining data protection and security skills and expertise. While a good understanding of existing and proposed changes to legal and regulatory frameworks is important, you’ll also discover and share lessons on the implementation of policies, controls, and procedures</li><li style="font-weight:500;">Are a leader and extraordinary teammate: recognising that privacy and security are team sports requiring everyone to get on board and commitment is needed from all; you and your team should be able to work well and connect with technical and non-technical colleagues equally effectively.</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £77,470 - £100,260, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

DPO and Security GRC (Governance, Risk and Compliance) Lead

Role OVO-ViewTeam: Policy &amp; RegulationSalary banding:  £70,000 - £90,000Experience: ExperiencedWorking pattern: Full-Time (12 Month FTC)Reporting to: Oscar Knowles, Head of Policy &amp; RegulationSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Strategic. Engaging. Collaborative. Top 3 qualities for this role: Communication. Influence. Initiative.  In the words of the team, you should leave your current role for this one because….“The UK is on the brink of a major energy transition, one that will see the way in which we generate, store and consume energy fundamentally change in support of achieving net zero - want to be on the front line of driving meaningful change for our company, customers and country? Here’s your chance!” Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:The Policy &amp; Regulation team at OVO lead our engagement with policy makers across all government departments, lobbying for the change that will make a real difference. Whether it’s carbon cutting or bill cutting, we exist to make sure OVO’s voice is heard. This role in a nutshell:You’ll be harnessing your detailed knowledge and passion for the energy system to help craft policy and regulation as we transition to Net Zero. Directly supporting key OVO functions, including our Commercial and Energy teams, you’ll lead on developing OVO’s view on key market and consumer developments, and shaping our vision for the future retail market.Most critically, you’ll ensure OVO is heard externally with key decision makers across Whitehall and the energy sector, helping to shape the narrative across a range of policy topics, including the transition to net zero, supporting vulnerable customers, and reforming the energy market. You’ll be keen to build strong internal and external networks, drive visibility and grow the impact of the policy team across the business. You will be comfortable in working closely with internal and external team members at all levels, using your influence to advocate for key policy changes.We must be credible in all that we do. So, we need someone who can get going quickly, ask the right questions, and build robust evidence bases to inform our thinking.  Your key outcomes will be:<ul><li>Shaping OVO’s views on key matters of energy policy into clear, compelling and coherent positions underpinned by impactful evidence </li><li>Creating an ongoing policy activation strategy in partnership with OVO’s Public Affairs and Communications teams</li><li>Leading the development of OVO’s responses to key government policy consultations</li><li>Representing OVO externally at key industry forums and events, continually driving policy change that supports our customer and commercial strategies</li><li>Developing and deepening new and existing relationships with key external partners across Whitehall, the regulator and a range of industry bodies</li><li>Leading internal policy forums to facilitate the right discussions at the right time, surfacing the challenges we want to overcome, and the solutions for them</li></ul>Over the period of the FTC you’ll:<ul><li>Establish yourself as the ‘go-to’ policy expert within the business</li><li>Build a strong understanding of OVO’s customer and commercial aims</li><li>Build strong relationships with key internal team members across all areas of OVO</li><li>Develop and implement a framework for identifying and collating OVO’s key positions on all priority areas of energy policy</li><li>Kick off the development of a long-term policy activation strategy, leading OVO’s external engagement with policy officials </li></ul> You’ll be a successful Senior Policy Manager at OVO if you…<ul><li>Have proven experience, knowledge and passion for energy markets and the transition to Net Zero</li><li>Are an expert policy maker, with the ability to grasp the detail of often sophisticated policy challengers and translate them into coherent and compelling messages for our internal and external audiences </li><li>Have excellent written and verbal communication skills, with the ability to engage and influence team members at all levels through constructive relationships </li><li>Understand how Ofgem, Whitehall and Parliament function, and the levels to pull to effect positive change </li><li>Are upbeat and results-focussed, with a strong delivery edge and a desire to solve complex challenges head on </li><li>Are comfortable working in a fast-paced environment</li></ul>  Let’s talk about what’s in it for youWe’ll pay you between £70,000 - £90,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior Policy Manager 12 Month FTC

Role OVO-ViewTeam: Customer Balances - Unsecured Revenue Salary banding:  £45,000 - £60,000 Experience: Mid-level Working pattern: Full-Time Reporting to: Unsecured Revenue Strategy Lead (interim to Charlotte Bloor). This role in 3 words: Credit Risk, Analysis, Insight Top 3 qualities for this role: Curious, problem solver,  attention to detailWhere you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We're working to build and optimise credit risk and collections capability at OVO, with a particular emphasis on reducing the bad debt charge and delivering good customer outcomes. This role in a nutshell:You'll be working within the Customer Balance Value Stream. As an Analyst, you will be responsible for the effective management of key debt prevention strategies, processes, analytics and MI which underpin the Collections operation, allowing it to function, manage risk and drive reductions to debt balances whilst increasing revenue. Your key outputs will be:<ul><li>Providing insight and recommendations to drive the department strategy to optimise revenue performance.  </li><li>Assess trends and performance against targets and key performance indicators</li><li>Develop and implement user friendly reports which support performance analysis &amp; decision making, ensuring a high standard of accuracy</li><li>Commercial modelling, creating cost/benefit analysis of proposed actions and outcomes </li><li>Reduce manual effort through automation </li><li>Working with third-parties to improve decision strategies, tracing solutions and customer risk profiling</li><li>Building data pipelines for data integration</li></ul> You’ll be a successful Credit Risk Analyst at OVO if you…<ul><li>Have experience in a similar data or analytical role.</li><li>Are curious / strong problem solving skills</li><li>Have experience in core analysis technologies, with excellent SQL/ Big Query &amp; Excel/Sheets skills</li><li>Can confidently build and present meaningful data visualisations, in Excel/Sheets and ideally a dashboarding platform such as Tableau.</li><li>Can interpret graphical representations of data, draw conclusions and make recommendations.</li><li>Have experience in cloud data services such as Google Cloud Platform</li><li>Have statistical knowledge including sampling, significance, hypothesis testing and basic probability theory</li><li>Are highly numerate &amp; analytical, able to delve into the detail but understand the strategic view</li><li>Are able to document and version control your work so others can pick it up and build on it</li><li>Have proven ability to engage productively with internal and external partners</li><li>Have experience of working in a fast paced environment where prioritisation is required</li><li>Have excellent presentation and communication skills - able to articulate results clearly and concisely to senior team members.</li><li>Have experience programming for analytics such as in Python or R</li><li>Have an understanding of basic programming principles such as names, types, lists, arrays, control flow, exceptions</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £38,000 and £50,000, depending on your specific skills and experience. If your expectations are a little different, let us know!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  For your home Get up to £300 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible

Credit Risk Analyst

Role OVO-ViewTeam: Enterprise Security and Platforms Salary banding: £39,960 - £48,170Experience: 4+ years of engineering experience in an technology role Working pattern: Full-TimeReporting to: Brett Marshbanks - Senior Tooling SpecialistSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Secure Frictionless Access Top 3 qualities for this role: Passionate, Collaborative, Thorough Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. In the words of the team, you should leave your current role for this one because….“Our Enterprise Security and Platforms team drives for user experience and security. Our colleagues depend on us to ensure the stability and security of our enterprise hardware and SaaS platforms. In this team and the fast-paced environment we work in, we constantly challenge the status quo and look for ways to improve workflows, introduce speed and automation and ultimately better enable the people delivering Plan Zero.”  Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’re hiring creators, challengers and coaches. Every role we’re hiring puts people at the heart of our platforms strategy and uses technology and operational processes to build a resilient and performant business. The Path to Zero is paved with secure productivity platforms! This role in a nutshell:Our colleagues depend on us to deliver a rich, safe digital experience that is also a hard target for cyber threats. OVO has scaled rapidly in recent years, our processes and platforms need to meet and exceed those scaled demands. You’ll drive our roadmap for laptops, desktops and Google Workspace, be given challenging tasks, lead initiatives, and take ownership and responsibility for a platform that is our people’s entry point to the OVO technology experience. Your key outcomes will be:<ul><li>Implement best practices, strategies, methodologies, and approaches to device and Google Workspace administration tasks and complex projects.</li><li>Develop repeatable standards and implementation processes to ensure product uniformity and quality.</li><li>Document, deploy, and improve new and existing features to continually improve OVO's internal user experience.</li><li>Deploy, maintain, troubleshoot and monitor our device management and Google Workspace platforms.</li><li>Work with our technology teams to review our current environment and ensure an integrated identity, device and Workspace security capability while driving a roadmap of innovation and automation.</li><li>Create, amend, and maintain on device and Workspace security policies and platforms, maintain enforcement and automate application and patch management.</li></ul>Systems - Familiarity operating the following technologies and platforms would be advantageous (but is not required):<ul><li>Mobile Device Management (e.g. Intune and Mosyle)</li><li>Workflow/process automation</li><li>SSO setup and integration including SCIM</li><li>Software Asset Management Administration and Analysis (Flexera)</li><li>SaaS platform management and security posture monitoring</li><li>Identity and Access Management and Privileged Access Management platforms (including Google Workspace and Entra ID)</li><li>Allowlisting (application control)</li><li>Endpoint Detection and Response and SIEM</li><li>Issue and Project Tracking (Jira)</li><li>Cyber Asset and Attack Surface Management</li><li>Scripting languages such as Bash and PowerShell</li></ul>You’ll be a successful Digital Experience Engineer at OVO if you…Are a challenger: guiding our enablement strategy will benefit from an analytical mindset, strong systems thinking and ultimately good judgement. Our culture calls on us to make wise decisions despite ambiguity. And when you inevitably make mistakes, you learn from them and share them with others so that we can all learn.Are a creator: you have experience of scaling and automating technology operations for over 5,000 people while maintaining a high quality end-user digital experience. You will have a strong understanding of technical systems &amp; platforms and experience building and maintaining productivity tools for internal users that have a customer-centric objective.Are a communicator and coach: you are committed to ongoing personal and team development, for example evangelising a productive and safe digital experience with clear and direct written and verbal communication. You will be able to take technical concepts and reframe them so that different audiences can understand them. Let’s talk about what’s in it for youWe’ll pay you between £39,960 - £48,170, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Digital Experience Engineer

Role OVO-ViewTeam: OVO Drive Salary banding: £64,000 - £92,000 Experience: Experienced Working pattern: Full-Time Reporting to: Head of Product &amp; Tech - OVO Drive Sponsorship: Unfortunately we are unable to offer sponsorship for this role This role in 3 words: Impactful, Exciting, Challenging Top 3 qualities for this role: Curiosity, Confidence, Persistence Where you'll work: At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’ve made good progress on the UK’s path to net zero. But we can do better. Research shows that 100% renewable energy tariffs aren't actually making the grid greener. We have to go further. We need to save energy, use power at smarter times of the day and look at other ways to help our customers reduce their carbon footprint.That’s where OVO Drive comes in, it's our dedicated electric vehicle business. We already provide hardware installations, home &amp; public charging but we want so much more, we want to build a single app experience that covers everything an EV driver could need this role will play a huge part in that.We work like a start up - using our entrepreneurial, OVO Way spirit to drive us forward. And we’ll be flexible about how we do it - trying new things, growing the ones that work and learning new, green skills as we go.  This role in a nutshell:Sitting in the OVO Drive business this role will support the development of the wide array of products targeted at EV Drivers from end to end. This includes launching new features and products,  optimising the system architecture for scale, solving the problems of the future. Your key outputs will be:<ul><li>Architecting, Testing and Building new features from our EV driver facing B2C app and B2B products</li><li>Leading new partner integrations in charge point providers and operators to increase our coverage of EV charge points</li><li>Lead a small team of Engineers, providing day to day advice and support as well we guiding them through their career progression</li><li>Accountability for timely and reliable delivery of your work and your team’s work as well as their performance. Provide direction and hands-on technical guidance to your team, making sure key processes are understood, documented, and followed</li><li>Ownership over system architecture, technical design and DevOps</li><li>Guaranteeing system availability and performance</li><li>Business alignment: Work with product and commercial team on developing team priorities based on the company’s business strategy</li><li>Providing technical mentoring: Ensure your team follows engineering best practices, participate in architectural discussions, and prioritise infrastructural work if necessary</li><li>…probably many more things we can’t even predict at this point</li></ul> You’ll be a successful Lead Typescript Engineer at OVO Drive if you…<ul><li>Have experience leading a small team of engineers</li><li>Are comfortable making decisions that will shape the future of our products</li><li>Have experience in a fast pace growth environment</li><li>Have strong Typescript knowledge for server-side development and a strong understanding of multi-server architectures, databases (especially PostgreSQL and Mongo) and DevOps (building CI/CD pipelines, Terraform/Kubernetes, AWS ECS etc)</li><li>Are passionate about product and user experience – customers are at the heart of everything you do! Strong commercial thinking is a plus!</li><li>You’ll have a strong desire to have impact and taking ownership early on</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £64,000 - £92,000, depending on your specific skills and experience.We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Lead TypeScript Engineer (OVO Drive)

Role OVO-ViewTeam: Account Management Social Media TeamSalary banding:  £28,000 - £35,000Experience: Mid-level/ExpertSponsorship: Unfortunately we are unable to offer sponsorship for this role.Working pattern: Full-Time / 12 Month Fixed Term ContractReporting to: Hazel Heeley -  Digital Services Group LeadThis role in 3 words: Customer, strategy, web    Top 3 qualities for this role: Able to build relationships with colleagues and customers, analytical, problem solving    In the words of the team, you should leave your current role for this one because….“Working on the forum is really varied and interesting. You get to speak to people from all sides of the business and play in part of helping green tech knowledge sharing” Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’re hiring community builders, who are able to work with colleagues throughout the business and inspire customers to share their own experience of green tech to help others on their journey to zero carbon living.  This role in a nutshell:You will be responsible for the OVO Forum platform, its moderators, content and its community of members (the general public). The aim is to encourage knowledge and help visitors find helpful green tech content. Your key outcomes will be:<ul><li>Being responsible for the relationship between OVO and Gainsight, ensuring platform stability and the deployment of new features and integrations.</li><li>When required you will recruit, train and manage a team of Forum moderators and maintain service levels for new activity, emails and the Forum Support channel. </li><li>Engage and form relationships with Forum visitors to cultivate a sense of community and knowledge sharing, and host engagement activities such as in-person and online events. </li><li>Handle new and existing OVO Forum content, to minimise miss-advice and reputational risks and to drive greater ROI through contact deflection. </li><li>Monitor and report to senior team members on insights generated through the Forum.</li><li>Support other business goals and needs via product ideation, functional groups and Path to Zero initiatives.</li><li>Build and implement the Forum strategy aligning with the overall OVO strategy</li><li>Boost brand awareness and promote zero carbon living to Forum visitors</li><li>Coordinate with Product, Marketing, Communications team, Risk and Compliance as well as the operation to ensure consistency across brand</li><li>Scope out and build new Forum content ensuring this is relevant, engaging and aligns with business strategy</li></ul> Within your first 3 months month you’ll:<ul><li>Be up to speed on how to lead the Forum platform, processes and key team members</li><li>Maintain content helpfulness scores and implement initiatives to increase these scores</li><li>Have established relationships with all of our top forum members and maintained the size of the super user group</li><li>Know your team of moderators, how they work best and what support each one needs to be at their best</li><li>Be known in the business as the go to person for anything Forum related, able to listen to needs and how the forum can support them </li></ul>Systems: Gainsight, Slack, Trello You’ll be a successful  Forum Community Manager at OVO if you…<ul><li style="font-weight:500;">Are comfortable speaking with customers directly, in person, via online meetings and via public and private forum channels</li><li style="font-weight:500;">Are analytical and able to learn multiple web analytic tools and reporting practices</li><li style="font-weight:500;">Enjoys being the face of the Forum to colleagues, able to advise them on what the platform can do to support their needs</li><li style="font-weight:500;">Have previous knowledge of working with Forums and how they run</li><li style="font-weight:500;">Are a people person able to lead, mentor and encourage others</li><li style="font-weight:500;">Are curious and want to learn more about other areas of the business to benefit Forum members</li></ul>   Let’s talk about what’s in it for youWe’ll pay you between £28,000 and £35,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Community Forum Manager - 12 month FTC

Role OVO-ViewLocation: Bristol, London, Glasgow or Remote! (You have the flexibility to work wherever suits you best but we would love to see you in the London or Bristol office 2 days a week!) Team: Product Salary banding:  £55,660 - £73,480Experience: ExpertWorking pattern: Full-TimeReporting to: Product LeadSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Dynamic, Ownership-oriented, Customer-centricTop 3 qualities for this role: Proactive, Decisive, Strategic Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Working as Senior Product Manager, you’ll have the opportunity to transform digital experiences, platforms and tools and define the future of these products. These help our customers identify, pay for and use the right products for them, in a way that suits them. At OVO you’ll work with a talented team of engineers, researchers, experience designers and analysts. You’ll build data-driven and hypothesis-led customer experiences, which deliver against our business strategy.You’ll experiment your way to fulfilling customer needs and providing value, and you'll often be found story-mapping, canvas-filling, needs-assessing, optimising, stakeholder-managing and test-and-learning. You’ll work closely with the Head of Product and other Product Managers across our domains too.We’re looking for a candidate who can challenge how things are done currently, pushing themselves and others to innovate to improve their approach to problems. This role in a nutshell:We’re looking for senior product managers to join our growing OVO Energy Product teams. OVO Retail encompasses everything from customer facing experiences to agent tooling; supporting our members and helping them on their journey to zero carbon by bringing them the right products, at the right time, at the right price. Our teams focus on shaping, defining and delivering the digital experiences for our millions of members and our internal team. Your key outcomes: <ul><li>Your focus will be on delivering and optimising great experiences, and ensuring our latest products are always available to buy, use or renew online. </li><li>Working with the Head of Product, you will own the product vision, strategy and roadmap throughout a product lifecycle.</li><li>You will use data to create hypotheses to test, identify and solve problems and to simplify complex customer experiences.</li><li>You are tenacious in gathering online and offline customer insights - including research, customer contact, complaints and reviews - to inform your decisions.</li><li>You communicate clearly and can deliver clear, professional, and confident presentations to a wide range of stakeholders.</li><li>Focus on how to get ideas off the ground quickly - identifying the thinnest slice possible to get meaningful customer data.</li><li>Champion your product both in and outside your team - understand how it fits into the wider product offering, how it could evolve and inspire your team to do more.</li><li>Work with others to set ambitious OKRs and take the responsibility to do what it takes to meet them.</li><li>Be an ambassador for our wider product community - using that as an opportunity to learn, get support from other like minded individuals and give back to the wider OVO team.</li></ul>You’ll be a successful Senior Product Manager here at OVO if…<ul><li>You are an accomplished and experienced product manager with a proven track record of delivering positive business outcomes over 8 + years</li><li>You are comfortable with the ambiguity that comes from working in a fast-paced environment, highly matrixed environment and adaptable to changing market needs</li><li>Experienced across software development and Agile practices</li><li>You have a good understanding of Agile methods, cross functional working and development at different stages of the product life cycle.</li><li>Experienced using optimisation tools, journey analysis tools etc. </li><li>You are data driven in measuring the impact of what you build and have a track record of improving your customer’s experience. </li><li>Experience in the energy and/ or of a highly regulated industry would be advantageous </li><li>Experience digitising ‘offline’ customer experiences is a plus.</li><li>Find new concepts easy to understand, and show the tenacity to keep asking the right questions.</li><li>Recognise assumptions (including your own) and seek ways to try and validate them.</li></ul>Let’s talk about what’s in it for youWe’ll pay you between £55,660 and £73,480 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior Product Manager - 12m FTC

Role OVO-View6 Month FTCLocation: Hub based! Bristol or London. Required 2 days a week in office3 days per week you have the flexibility to work wherever suits you bestTeam: Brand Strategy &amp; ManagementSalary banding:  £45,000 - £55,000Experience: Mid-levelWorking pattern: Full-TimeReporting to: Dan Marsh, Brand Strategy LeadSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Strategic, Creative, IntegratedTop 3 qualities for this role: Independence, Communication, Empathy In the words of the team, you should leave your current role for this one because….“Creativity runs throughout OVO. You see it everywhere you look, and our culture genuinely helps it thrive, particularly in our brand and design studio teams. This role will be vital to maintaining our high creative standards, demonstrate its value to the wider business and continue to help us change energy for the better. Its an exciting challenge, and we can't wait to welcome the right person to the team.” Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Our brand strategy &amp; management team are responsible for creating the frameworks for success - think brand positioning, guidelines &amp; brand toolkits. Ultimately helping the business work towards our common goal - making energy work for people and planet. We are looking to expand this remit to include creative strategy - developing best-in-class creative briefs for our in-house studio to develop work that combines strategic alignment and creative vision. This role in a nutshell:Got that creative instinct and a flair for collaboration? We're on the lookout for someone who can interrogate problems, search out killer insight - and bring a room together on the journey to great creative. Who believes in creativity as a way to solve business problems, and who's quick to step up and do what needs to be done, working seamlessly as part of a team. This role will range from interrogating BAU briefs to make sure they contain all the right info and best practice, through to writing your own compelling creative briefs for key projects ranging from CRM and performance marketing campaigns to office branding concepts and video content. You’ll work closely with our expert team of designers and copywriters and an extended network of creative specialists - with support from senior strategists when needed. Your key outcomes will be:<ul><li>A strategic eye for complex creative challenges, writing clear briefs based on customer insight.</li><li>Able to write and communicate engaging and crystal-clear creative briefs to help our in-house creatives deliver ideas that support business challenges.</li><li> Offer a critical eye on BAU briefs from across the business to ensure that best-practice creative inclusions are considered and high quality output is likely.</li><ul><li>E.g. inclusion of best practice for social content, key messaging is kept to a minimum, all aspects of the customer journey have been considered.</li></ul><li>Collaborating with marketing, product and commercial partners to establish the route in for the brief between the business challenge and the human problem.</li><li>Part of the creative review process on complex creative briefs to ensure alignment to insight.</li><li>Help evolve and refine the creative process, finding opportunities to streamline and make it more creatively efficient</li></ul>Within your first 3 months month you’ll:<ul><li>Deliver improved creative output &amp; business results through clear briefs based in insight</li><li>Deliver improved efficiencies in creative delivery through clear briefs reducing back and forth during creative development</li><li>Be an expert in OVO’s brand strategy, guidelines and tone of voice Be an expert in OVO’s propositions</li><li>Be very familiar with OVO’s customer experience </li></ul> You’ll be a successful Creative Strategist here at OVO if you…<ul><li>Have great communication skills - able to present clearly and make the complex simple</li><li>Can bring people together, navigating multiple stakeholders opinions to form a consensus Have a strong practical streak, balanced with a drive to deliver high quality creative output</li><li>Are organised with a high attention to detail</li><li>Self starter mentality, with the confidence to work autonomously, challenge convention and prioritise multiple projects at once</li></ul>  Let’s talk about what’s in it for youWe’ll pay you between £45,000 and £55,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Creative Strategist - FTC

Role OVO-ViewTeam: Industry Operations Salary banding:  £55,000 to £80,000 Experience: Senior Working pattern: Full-Time Reporting to: Software Engineering Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Engaging, Exciting, Strategic Top 3 qualities for this role: Co-operative, Driven, Adaptable Where you’ll work: At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to tackle one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need a diverse group of people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey.  This role in a nutshell:As a Senior Software Engineer within the Industry Operations team, you will play a pivotal role in advancing our commitment to Plan Zero by developing innovative software solutions that contribute to sustainable operations. Using your skills in Kotlin, you will design, implement, and maintain robust applications that support our strategic objectives of reducing environmental impact and promoting energy efficiency.Through collaboration with different teams, you will ensure our technology stack aligns with our sustainability goals, making a direct impact on our journey towards a zero-carbon future. This role is not just about coding; it's about making a meaningful contribution to our planet while pushing the boundaries of technology. Your key outcomes will be:<ul><li>Designing and developing scalable and efficient Kotlin-based applications that support our Plan Zero initiatives, ensuring they meet high standards of quality and performance.</li><li>Collaborating with teams to find opportunities for innovation and efficiency within industry operations, contributing to a culture of continuous improvement and sustainability.</li><li>Leading by example in adopting standard methodologies in software engineering, including code reviews, testing, and agile methodologies, to enhance team productivity and product quality.</li><li>Driving the integration of sustainable practices in all stages of software development, from planning to deployment, aligning with our commitment to environmental stewardship.</li><li>Mentoring junior team members, fostering an environment of learning and growth within the team, and ensuring knowledge transfer of standard methodologies in Kotlin development and sustainable coding.</li><li>Evaluating and recommending new technologies and tools that can enhance our software solutions' contribution to our Plan Zero goals, staying ahead of industry trends and innovations.</li><li>Ensuring robustness, security, and scalability of applications, directly contributing to the reliability and effectiveness of our operations in pursuit of a zero-carbon future.</li></ul>Systems: AWS, CircleCI, Github Actions, Grafana, FastAPI, Terraform, Kafka, BigQuery You’ll be a successful Senior Software Engineer at OVO if you…<ul><li>Demonstrate a deep understanding and proficiency in any JVM based language (Kotlin, Java or Scala), with a track record of developing high-quality, scalable, and efficient software solutions.</li><li>Exhibit a strong commitment to environmental sustainability and a passion for using technology to tackle complex problems related to energy efficiency and carbon reduction.</li><li>Thrive in a collaborative environment, effectively communicating with team members across different fields, contributing ideas, and embracing feedback to drive continuous improvement.</li><li>Show adaptability and willingness to embrace change, staying abreast of the latest industry trends and technologies that can enhance our efforts towards achieving Plan Zero.</li><li>Display leadership skills, including the ability to mentor junior developers, foster a positive team culture, and lead projects to successful completion within timelines and budget constraints.</li><li>Possess excellent problem-solving skills, with the ability to think strategically and provide innovative solutions that align with our organisational goals and sustainability commitments.</li><li>Are proactive in taking ownership of tasks and projects, demonstrating initiative and the ability to work independently while also being an integral part of a team.</li><li>Uphold the highest standards of ethics and integrity, aligning with OVO's core values and contributing to a workplace culture that values inclusivity, respect, and excellence.</li></ul> In the words of the team, you should leave your current role for this one because….“Our culture is one of innovation, collaboration, and continuous learning. We believe in empowering our engineers, offering them the freedom to explore new ideas, technologies, and methodologies to tackle challenging problems.” Let’s talk about what’s in it for youWe’ll pay you between £55,000 to £80,000, depending on your specific skills and experience. If your expectations are a little different, get in touch with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior Software Engineer 

Role OVO-ViewTeam: People Development &amp; LearningSalary banding: £42,600  - £56,230Experience: Mid-levelWorking pattern: Full-Time / 12 month Fixed Term ContractReporting to: Jas Rai -  Senior Manager People Development Sponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words:  Ownership, Collaboration, Dynamic Top 3 qualities for this role: Partnering, Facilitation, Coaching   In the words of the team, you should leave your current role for this one because….'I've worked for OVO for 10 years because it is genuinely a great place to work. Working in the People Development team in particular you'll be part of a highly supportive team who are truly committed to creating an inclusive, progressive culture where we enable our people to thrive. Not only will you be helping our people to develop but you will also find yourself on your own learning journey as there are so many exciting opportunities to get involved in.' Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:OVO wants to be the UK’s best place to work, part of that is helping our people to realise their strengths, their potential and facilitate career experiences which fuels personal growth. The People Development team are here to build products, experiences and environments to help that happen.  This role in a nutshell:The People Development team develops OVO on an individual, team and organisational level and supports them to fulfill their potential and drive growth.  You’ll work with key stakeholders and the broader People team to deliver our key offerings across OVO such as coaching, leadership development, induction (Kickoff), performance and talent approach etc.  All to make OVO the UK’s best place to work. Your key outcomes will be:<ul><li>Collaborating with the business to design and evaluate People Development initiatives that support the immediate and future organisational strategic goals</li><li>Designing and delivering engaging People Development initiatives tailored to development needs of our people across all levels, including delivery of OVO Kickoff (induction) days, leadership development programmes and sessions, team offsites etc. </li><li>Taking the lead on our approach to potential and talent, focussing on designing and leading on elements such as succession planning, talent forums and targeted development opportunities based on potential pathways  </li><li>Building strong partnering relationships with business stakeholders to understand their people development needs</li><li>Working with individuals and teams to support their personal development planning through coaching and consultation</li><li>Driving engagement with OVO Learn and contributing to the platform with relevant and current self led people development content and managing and engaging in learning communities</li><li>Proactively researching and identifying best practice initiatives and embedding them as appropriate to ensure you have a deep understanding of up-to-date learning techniques</li><li>Identification, liaising and being a great partner with external suppliers, coaches, facilitators etc.</li></ul>Within your first 6 months month you’ll:<ul><li>Work with Leadership Teams across the business to plan and rollout the twice a year potential and talent process </li><li>Evolve the design of our potential approach (e.g. supporting materials, succession planning, development support, talent forums etc.) </li><li>Facilitate leadership development programmes and sessions to leaders at all levels across OVO </li><li>Design and facilitate impactful team offsites </li><li>Be known in your business area/s as a strategic development partner, guiding and driving the people development strategy </li><li>Be comfortable coaching and directing people towards OVO’s development offer </li></ul>Systems: OVO Learn (our Learning Management System) You’ll be a successful People Development Partner at OVO if you…<ul><li>Are an engaging, creative and confident communicator and facilitator</li><li>Have an adaptable interpersonal and influencing style with experience collaborating closely with extended leadership teams and People Partners </li><li>Seek to understand the impact of change, identify the opportunities change presents and have the ability to provide recommendations</li><li>Find new concepts easy to understand, and show the tenacity to keep asking until clarity is achieved</li><li>Have experience of the entire learning cycle, in particular designing and delivering people development solutions.  Perhaps you have a training design and delivery qualification e.g. TAP (ideal) </li><li>Are proactive, flexible and positive in a changing fast-paced environment, you’re comfortable juggling multiple things at once! </li><li>Have experience administering, interpreting and feeding back psychometrics (MBTI and Clifton Strengths ideally)</li><li>Have experience coaching individuals and teams</li><li>Have experience in talent management and development </li><li>Know your strengths, yet recognise there’s always more to learn from others</li><li>Are willing to travel to our other offices (Bristol, London, Glasgow)</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £42,600  - £56,230, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

People Development Partner - 12 Month FTC 

Role OVO-ViewLocation:  Field based - Southampton and surrounding areasTeam:  RecoveriesSalary:  £39,000Experience: ExperiencedWorking pattern: Full-Time (42.4 hours per week) Reporting to:  Nick Gravell, Technical Recoveries ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Specialist, Customer Centric, RewardingTop 3 qualities for this role: Communication. Organisation. Resilience In the words of the team, you should leave your current role for this one because…."A truly engaged team working together in the best interests of the customer, if you want to be part of building something great then this is the job for you." Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need a diverse group of people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We work to resolve any technical or complex issues a customer may encounter with their meter, promoting the benefits of smart meters to allow customers to manage their energy in a self-sufficient way.In Collections, specifically in Recoveries (the later stage of collections) within a recently formed team called Technical Recoveries. This role in a nutshell: You will play a key role in a new Recoveries capability by conducting specialist collections visits and performing complex warrants in the field. These visits and warrants are complex in nature either due to technical restraints at a property or meter point, or due to customer circumstances.You will report directly into the Central Recovery Solutions Customer Service Manager. As a team you will hold responsibility for maximising resolutions and delivering optimal customer outcomes in the field, making a significant contribution to a reduction in the bad debt charge.In order to achieve a successful resolution  you will conduct detailed analysis in the field in conjunction with office based resolvers in order to understand the most suitable resolution.  You will use your problem solving skills to overcome technical restraints, while always considering all known customer information and circumstances. In liaison with onsite Resolvers you  will make important decisions under pressure on the most appropriate outcomes in the field. This will be based on intelligence gained from systems and on site.  You will have the ability to communicate and evidence  the logic used to make this decision.  As well as technical know-how you will also use your strong communication skills to agree suitable resolutions with our members. You will exchange both heritage and smart meters in line with company policies and procedures. You will arrange mode changes when safe and reasonably practicable. You will also  set up payment plans and take payments when agreed with our members in the field.  If we identify a vulnerable customer you will take all necessary steps to provide appropriate support for our members utilising all appropriate support packages and solutions available.You must be able to communicate clearly and concisely, demonstrating sound decision making skills. You will act as a problem solver and resolver, someone who takes responsibility for their work and constantly drives positive outcomes.  Your key outcomes will be:We would love to hear from individuals who are keen debt collectors, with the ability to analyse and take appropriate action based on this analysis , take ownership and are able to think creatively. Ideally you will have: <ul><li>A sound understanding of the collections process including right of entry warrants</li><li>An understanding of debt collection, and the drivers of consumer arrears</li><li>Be a problem solver, with the ability to think creatively</li><li>Excellent communication skills </li><li>Have the ability to create and maintain excellent working relationships</li><li>You will take ownership of your portfolio taking personal pride in the success of the team </li><li>Be a great teammate  </li><li>Have the ability to multitask and work under pressure in order to meet deadlines </li><li>Be highly motivated</li><li>Be able to assess and resolve metering problems for both gas and electricity</li><li>MOCOPA 1.2 trained as a minimum, 1.3 would be desirable</li><li>CMA MET1 trained as a minimum, MET4 would be desirable</li><li>Locksmith skills would be desirable.</li><li>Be able to personally demonstrate and assess standard process in field operations including customer interactions and meter work including metering investigations and exchanges of both heritage and smart meters. </li><li>Be available to work away for short periods as demands dictate.</li><li>Have the ability to multitask and work under pressure in order to meet deadlines</li></ul>Systems: Safety Culture, Bybox You’ll be a successful Technical Recoveries Engineer at OVO if you…Are comfortable working at pace, whilst ensuring the highest level of quality output. Each day will be varied and you need to be agile to meet the changing needs of the role Let’s talk about what’s in it for youWe’ll pay you £39,000. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Technical Recoveries Engineer

Role OVO-ViewLocation: Field Based - Bournemouth, Southampton, Poole and surrounding areasWe’ll need someone to work flexibly across Dorset and the surrounding countiesTeam: ZCL Salary banding:  £35,000 - £45,000Experience: Mid-levelWorking pattern: Full-Time Reporting to: Install ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Problem-solver, dynamic, innovativeTop 3 qualities for this role: Self starter, customer focussed, flexible In the words of the team, you should leave your current role for this one because….It’s not very often you get the opportunity to have a positive impact on a better future, for generations to come.. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Team Working for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’re looking for a Lead Solar PV Electrician to help us shape our Solar PV offering. You’ll play a direct role in helping our customers reduce their carbon footprint and save money - all whilst delivering an exceptional customer experience.  This role in a nutshell:As we grow our ZCL Delivery Team - the team responsible for delivering a suite of decarbonisation products and services for our Zero Carbon Living business - it’s a fantastic opportunity to help shape the way we install Solar PV and battery storage systems for our domestic and commercial customers.You’ll do this by delivering a best-in-class customer experience as you perform high quality Solar PV installation. In addition, you’ll ensure these are carried out in a safe and compliant environment.You’ll support, develop and guide the team to ensure we deliver industry leading installs against MCS standards. As a result, we’re looking for a highly qualified individual with a background of delivering the electrical component of Solar and Battery installations. Commercial experience would be a big bonus.Your key role requirements: <ul><li>Act as the recognised competent person being QS recognised under NAPIT.</li><li>Be the go-to person for all technical knowledge of installing Solar/Battery systems</li><li>Demonstrate a coaching approach to continually develop our internal and external partners.</li><li>Work with the QS Lead and policy team to ensure that all standards, policies, and environmental plans are compliant with legislation.</li><li>Offer  technical and operational coaching and guidance to continually improve our installation quality and experience</li><li>Work closely with the Install Manager and ZCL Delivery Lead to continuously improve the performance of engineers &amp; contracts in all aspects of the role</li><li>Understand safety and demonstrate safe working practices on site. </li><li>Guide and coach the team to deliver an unforgettable customer experience</li><li>Lead all aspects of electrical Solar PV and Battery site works </li><li>Conduct solar survey visits &amp; isolator installations to support ZCL Solar scaling activities.</li></ul> You’ll be a successful Solar Electrician at OVO if you have…<ul><li>4 years or more proven experience in an electrical role</li><li>A core technical competence such as a Level 3 Certificate in Installing, Testing and Ensuring Compliance of Electrical installations in Dwellings, industry-approved apprenticeship, Electrical Level 3 NVQ (mature candidate/experienced worker) with AM2(S) or a recognised older qualifications as per EAS qualification guide</li><li>Inspection and Testing qualification (C&amp;G 2391, 2394, 2395 or equivalent)</li><li>BS7671 IEE 18th Edition regulations.</li><li>Solar or Battery qualifications (desired - LCL or BPEC).</li><li>Ability to complete condition reports, minor works and test certificates with good computer literacy.</li><li>Full valid driving license.</li><li>Solid understanding of H&amp;S requirements and controls</li><li>Must be willing to travel with the potential for occasional stays away from home.</li><li>Excellent communication skills and a great manner in communicating with our customers.</li><li>A professional and safety approach to all aspects of work.Effective networking and influencing skills</li><li>Adaptable and flexible approach to plans, able to respond confidently and positively to changing scenarios;</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £35,000 and £45,000 per annum, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior Solar Installer 

Lead Electrician 

Lead Solar PV Electrician

Role OVO-ViewTeam: Renewable EnergySalary banding: £51,000 to £65,000Experience: Mid-levelWorking pattern: Full-TimeReporting to: Susie Leppard - Head of Renewable EnergySponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Commercial; Pioneering; Data-LedTop 3 qualities for this role: Proactive; Driven; Analytical In the words of the team, you should leave your current role for this one because….You’ll be at the forefront of the UK’s renewable energy transition, making a real difference for our customers and our planet! Working with a team of energy experts - this is a great opportunity to use your expertise to deliver real commercial and climate value, in an exciting and expanding industry. Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.Ideally for this role, we are looking for someone who is Bristol or London based. You’ll also have the flexibility to work from home.  Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Working within OVO’s Energy function, this role sits within the Renewable Energy Team.  We’re a team at the forefront of the energy transition, leading the charge to bring more renewable energy to our customers. This role sits within a team of experts on domestic renewable energy - who are leading OVO’s work to develop market leading propositions and tariffs for customers with renewable generation technology like solar panels at home. This role in a nutshell:You’ll lead on designing and delivering new Renewable Energy Power Purchase Agreement (PPA) propositions and contract structures which drive value for OVO and our community of Renewable Generators. You’ll be the commercial brains behind identifying, designing and delivering new and exciting PPA structures. Working with our propositions teams, you will also support the design of innovative renewable energy propositions for our customers. In addition to providing commercial support to the wider Renewable Energy team as required you'll also be a vocal advocate for PPA propositions that deliver value to our generators and our business in prioritisation and decision making.  Your key outcomes will be:          PPA Propositions: <ul><li>Lead the commercial development of new PPA structures including working with the Origination team to identify market opportunities and ensure all new PPA structures meet generator and business needs.</li><li>Lead the delivery of valuation and pricing models for new PPA contract structures.</li><li>Project manage the delivery of new PPA structures including working with the wider renewable energy team to ensure that in life contract management processes are in place.</li><li>Lead the smooth transition of new PPA structures into BAU operations. Consumer Propositions:  </li><li>Be the Renewable Energy expert working with our wider propositions teams to deliver innovative customer facing renewable energy propositions People Management: </li><li>Manage and develop a Commercial Analyst whose role will be to deliver the analysis and modeling tools needed to value and price all new PPA structures</li></ul>You’ll be a successful Commercial Manager - Renewable Energy here at OVO if you…<ul><li>Experience working in the wholesale energy, renewables or similar sectors</li><li>Experience evaluating and designing new commercial propositions and contract structures</li><li>Strong commercial competence and modeling skills, with the ability to interpret market risks and trends, and translate them into value adding commercial decisions</li><li>Ideally, have experience using tools including GCP BigQuery and Python for commercial analysis and modeling</li><li>Understanding and appreciation of the needs of the customer, and strive to always put them first</li><li>Strong communication and interpersonal skills, you will need to be effective in collaborating with a variety of partners to achieve our collective goals</li><li>Ability to communicate with senior team members clearly and concisely, to ensure your commercial recommendations are understood and gain stakeholder support</li><li>Are focussed; you will need to be able to filter and prioritise ideas to deliver the best outcomes for our generators in a complex sector</li><li>A drive to learn and develop new skills; you will be a creative problem solver who thrives off direct responsibility</li><li>Take a hands-on approach: you should thrive with getting stuck into problems and taking responsibility for delivering solutions within a small hard-working team</li><li>Are a great teammate who thrives in an ambitious environment and a self-starter, comfortable working both autonomously and with colleagues to deliver team priorities</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £51k and £65k, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Commercial Manager - Renewable Energy

Role OVO-ViewTeam: Renewable EnergySalary banding:  £35,890 - £45,380Experience: Mid-levelWorking pattern: Full-TimeReporting to: Commercial Manager - Renewable EnergySponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Commercial; Analytical; TechnicalTop 3 qualities for this role: Organised; Focused; Driven In the words of the team, you should leave your current role for this one because….You’ll be at the forefront of the UK’s renewable energy transition, making a real difference for our customers and our planet! Working with a team of energy experts - this is a great opportunity to use your expertise to deliver real commercial and climate value, in an exciting and expanding industry. Where you’ll work:At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.Ideally for this role, we are looking for someone who is Bristol or London based. You’ll also have the flexibility to work from home.  Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Working within OVO’s Energy function, this role sits within the Renewable Energy Team.  We’re a team at the forefront of the energy transition, leading the charge to bring more renewable energy to our customers. This role sits within a team of experts on domestic renewable energy - who are leading OVO’s work to develop market leading propositions and tariffs for customers with renewable generation technology like solar panels at home. This role in a nutshell:You’ll work with our Commercial Manager - Renewable Energy to build the models and valuation tools that allow us to evaluate and price new and innovative Power Purchase Agreement structures. You’ll also deliver insightful market analysis which allows us to identify commercial opportunities, and build clear and insightful commercial reporting and analysis of our performance. Your key outcomes will be:<ul><li>PPA Propositions: Develop the valuation models and pricing tools required to support new PPA structures and propositions</li><li>PPA Propositions: Provide market insight and analysis needed to accurately evaluate business cases and risk assessments for new PPA structures</li><li>PPA Propositions: Support with the delivery of continuous improvements to pricing and in life risk management models and processes needed to support new contract structures</li><li>PPA Propositions: Support the smooth transition of new PPA structures into our Operational Analytics teams.</li><li>Commercial Reporting and Analysis: Work with the wider Renewable Energy team to deliver clear and insightful reporting and analysis of our commercial performance to drive commercial decision making</li><li>Provide commercial and analytical support to the wider Renewable Energy team as required</li></ul> Systems: <ul><li>Google Cloud Platform - particularly BigQuery</li><li>Python</li><li>Github</li><li>Tableau </li></ul>You’ll be a successful Commercial Analyst here at OVO if you…<ul><li>Have experience as an analyst in a commercial environment</li><li>Have experience using GCP (BigQuery) and Python to build robust, well controlled, repeatable models for contract valuation, commercial reporting and analysis</li><li>Have experience with data visualisation tools (ideally Tableau) </li><li>Have the ability to cut through the noise and provide actionable commercial insight and recommendations based on a variety of data and information</li><li>Are confident managing and manipulating large datasets with a high level of accuracy and attention to detail</li><li>Are willing to take the initiative in addressing complex challenges. You should thrive off direct responsibility</li><li>Are flexible and willing to contribute across a range of projects.</li><li>Have a drive to learn and develop new skills in a fast paced environment</li><li>Are a self-starter, comfortable working both autonomously and with colleagues to deliver value in a small, high-functioning team.</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £35,890 - £45,380, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

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