OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set to make energy cheaper, greener, and simpler. The company has brought great service, clear information, and honesty to a broken industry. These days our sights are set higher.

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Climate Solutions

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<h3>Role OVO-View</h3> Location: Hub based! Bristol, London, Glasgow or Remote! (You have the flexibility to work wherever suits you best) Salary banding: £75,000 - £100,000 Experience: Mid-Level or Senior  Working pattern: Full-Time Reporting to: Head of Engineering Sponsorship: Unfortunately we are unable to offer sponsorship for this role. Top 3 qualities for this role: Stakeholder Management, Communication, Organisation. <h3> Everyone belongs at OVO</h3>At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.<h3> Teamworking for the planet</h3>Everything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Building strong teams is a vitally important aspect of the role, so you’ll be heavily involved in recruitment, onboarding and personal development of engineers. You’ll work closely with the teams’ Product Managers and Agile Coaches to make sure they are balancing quality and flow with delivery of great products to our customers.We have a very strong engineering culture that’s all about empowerment and ownership: all to tackle one of the world’s greatest problems.<h3> This role in a nutshell:</h3>Looking after 3 squads (a mix of direct and professional services based personnel), with ownership across a wide set of functional areas, and with up to 10 direct reports. Engineering Managers contribute to both the technical and product vision of their teams, making sure that their products are successful. You’re unlikely to be particularly hands-on with the code, but will have enough technical experience to be able to contribute to and guide technical discussions, bringing the big picture context.Delivering results while leading a sophisticated and organisationally diverse (hybrid) team of dedicated Architects, QA and Engineers is essential to the success of OVO,  and with a mix of direct and vendor professional services personnel, you’ll be defining technical best practice against product design to achieve strong technical outcomes.<h3> Is this job for me?:</h3><ul><li style="font-weight:400;">Passionate about nurturing engineering talent, encouraging their development, and also ensuring everyone is aligned with product delivery objectives</li><li style="font-weight:400;">Genuinely excited about developing products that will positively impact over a million people and also our environment</li><li style="font-weight:400;">Experience working with high performing engineering teams who have a strong sense of autonomy in their technical decision making</li><li style="font-weight:400;">You use your influence and stakeholder management skills to have wide-reaching impact</li><li style="font-weight:400;">Love building scalable, resilient products</li><li style="font-weight:400;">Seek learning opportunities to deepen your expertise or broaden your knowledge</li></ul><h3> You’ll be a successful Software Engineering Manager at OVO if you…</h3><ul><li style="font-weight:400;">Are passionate about technical excellence, you’ll find a strong culture of automated testing, frequent deployments to production, and using agile practices.</li><li style="font-weight:400;">Love working with cross-functional teams that are product focussed, and are responsible for the entirety of their product, including feature conception, coding, testing, deployment, cloud infrastructure, monitoring, alerting, setting SLOs, and support.</li></ul><h3> Let’s talk about what’s in it for you</h3>We’ll pay you between £75,000 and £100,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.<h3> Oh, and one last thing...</h3>We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Software Engineering Manager

Role OVO-ViewLocation: London - But you have the flexibility to work wherever suits you bestTeam: UXSalary banding: £75-95k Experience: ExpertWorking pattern: Full-timeReporting to: James FergusonSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: The Glue, Navigator, StructurerTop 3 qualities for this role: Organisation, Communication, Design-ledIn the words of the team, you should leave your current role for this one because….We’re on a mission to build the most effective and impactful UX team on the planet!Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:The UX team are the DNA that exists to connect our customers, business and brand. We play a pivotal role in helping and supporting our customers on our Zero Carbon journey by crafting experiences that power the movement today and lead the path to the future. This role in a nutshell:We’re looking for a Principal Design Ops Manager to join the team to lead operations across our Product Design, Content Design and UX Research teams.Your key outcomes will be:<ul><li style="font-weight:400;">Collaborate with the UX Leadership team to scale people and product processes as well as ways of working.</li><li style="font-weight:400;">Standardise and promote OVO's end-to-end design and research processes.</li><li style="font-weight:400;">Partner with UX Managers to implement learning and development programs across the team.</li><li style="font-weight:400;">Manage strategic design projects, coordinate work, build alignment between UX disciplines</li><li style="font-weight:400;">Establish consistent hiring and onboarding practices to set up new team members for success</li><li style="font-weight:400;">Define and align metrics for design quality, tracking those metrics over time</li><li style="font-weight:400;">Create and embed the use of design principles throughout the design process as objective measures</li><li style="font-weight:400;">Highlight, resolve and prevent bottlenecks in the design workflow</li><li style="font-weight:400;">Facilitate design sprints and embed design thinking across teams</li><li style="font-weight:400;">Create communication plans to help increase visibility, value and impact of UX educate business wide </li><li style="font-weight:400;">Revise career frameworks, conduct skills audits, and standardise our approach to growth across the UX community.</li><li style="font-weight:400;">Take ownership of measuring and advancing design maturity.</li><li style="font-weight:400;">Collaborate with our delivery and tech operation teams</li><li style="font-weight:400;">Build and lead a small team of UX Ops specialists.</li></ul>Within your first 3 months month you’ll:<ul><li style="font-weight:400;">Build out an operations strategy with a view of streamlining how we work across UX</li><li style="font-weight:400;">Develop a single view of work and resources, partnering with the UX Leadership team to increase efficiency and address gaps.</li><li style="font-weight:400;">Partner with finance to build budgets, reports and monitor spend</li><li style="font-weight:400;">Establish a baseline for design maturity and clear steps to advance</li><li style="font-weight:400;">Introduce and promote the use of UX signals and metrics to measure success.</li></ul>Systems: Google Suite (Docs, Sheets, Slides etc), Jira, Confluence, Miro and FigmaYou’ll be a successful Principal Design Ops Manager at OVO if you…<ul><li style="font-weight:400;">Have experience in programme management, or project management for tech and UX teams</li><li style="font-weight:400;">Have worked as a designer or producer, building, managing design teams/operations at scale</li><li style="font-weight:400;">Are experienced in measuring the value of design experiences and advancing maturity of growing teams</li><li style="font-weight:400;">Are detail oriented and meticulous</li><li style="font-weight:400;">Bring structure and organisation in everything you do</li><li style="font-weight:400;">Are a numbers person and a whizz with spreadsheets</li><li style="font-weight:400;">Are comfortable juggling multiple things at once, with a view on the now as well as the future</li></ul>You won’t like this role if you…<ul><li style="font-weight:400;">Dislike ambiguity, change and conflicting priorities</li><li style="font-weight:400;">Don’t live for order, structure and organisation</li><li style="font-weight:400;">Haven’t worked in fast-paced tech environments</li></ul>Let’s talk about what’s in it for youWe’ll pay you between £75k and £95, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Principal Design Ops Manager

Role OVO-ViewLocation: Working From Home (Would need to be willing to travel to a Hub or Portsmouth occasionally)But you have the flexibility to work wherever suits you bestTeam: SchedulingSalary banding:  £24000Experience:  LearnerWorking pattern: Full-TimeReporting to: Lucy Curtis, Belinda Thorne, Scheduling Team Leader’s Sponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Fast Paced, Engaging, Team Work Top 3 qualities for this role: Communication, Proactive &amp; AdaptableEveryone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:The OVO Group’s mission is to drive progress towards net zero carbon living. To reach zero, we need everyone to come together. Not as customers buying energy, but as members with a common goal. Working in Field Operations (part of OVO Metering) you’ll be part of the planning &amp; scheduling team. . This role in a nutshell:As a scheduler, you'll help to provide a first-class service to customers who have booked an appointment with us. Answering calls, covering the live chat and future technologies that will be received and making decisions to determine the most appropriate response to minimising customer inconvenience and maximising the number of jobs issued every day. You will be the first point of contact for engineers, dealing with a large amount of jobs which you will need to prioritise. Make decisions as to what resources are needed and communicate with engineers and Team Managers to deliver the best service you can with the resource available. Key Responsibilities <ul><li> Maintain regular contact with engineers, updating the schedule where appropriate, to minimise reschedules, broken promises and customer inconvenience. Update systems to reflect short-notice changes in engineer availability. </li><li> Mobilise appropriate resources to maximise productivity each day, updating records and systems as required to ensure there is an accurate and complete audit trail of which engineer was assigned to what job and, if applicable, reasons why jobs failed or could not be issued. </li><li> Work closely with other schedulers to find solutions to jobs that are, or could be, in jeopardy. </li><li> Communicate effectively and professionally with customers via phone, email and web chat. Update system to confirm outcome of conversation and revised appointment details. Deliver best in class service always which will be measured through Customer Satisfaction Scores and quality checks. </li><li> Contribute towards building positive working relationships with our customers and engineers. React positively and professionally in relation to any coaching and feedback and actively support the continuous improvement of systems, processes, and people.</li><li>To monitor the scheduling of jobs to operational resources and intervening, where appropriate, to ensure that appointment times are met throughout the course of the day. </li></ul><ul><li> To participate in daily conference calls for your geographical area of responsibility, provide accurate and complete information to increase situational awareness between the field and office and act accordingly to any decision(s) made by the Team Manager. </li><li> To actively participate in team meetings, workshops, focus or working groups, suggesting where appropriate any changes to existing working practices to promote better customer experiences and more consistent levels of efficiency. </li><li> Refer any matters to the Scheduling Team Manager that you can’t deal with yourself. </li><li> To undertake occasional planner duties as and when required by the Planning &amp; Scheduling Manager.</li></ul>Do I have what it takes? Essential skills and experience: <ul><li> Proven experience of operating efficiently and effectively, under periods of sustained pressure to deliver good customer outcomes and business results. </li><li> Ability to assimilate information rapidly </li><li> Ability to work effectively with others as part of a team </li><li> Ability to work alone with minimal supervision at times </li><li> Ability to actively listen and deal with the information obtained appropriately </li><li> Ability to respond positively to change, reacting calmly and maintaining a clear focus on delivering a first-class customer service. </li><li> Excellent keyboard skills for speed and accuracy </li><li> Ability to actively listen and deal with the information obtained appropriately</li></ul>Ideally you will have… <ul><li> Ability and willingness to switch to a variety of tasks </li><li>Demonstrates a positive and flexible approach in line with the changing nature of Field Operations</li></ul>   Let’s talk about what’s in it for youWe’ll pay you £24000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Scheduler

Role OVO-ViewLocation: Hub based! Bristol, London or GlasgowBut you have the flexibility to work wherever suits you bestTeam: Customer Care - Social Medial Team Salary banding:  £23,690 to £27,553Experience: Experience of customer service using written word and customer service tone of VoiceWorking pattern: Full-Time/Part-TimeReporting to: Digital Service Team Leaders  Sponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Fast paced, challenging, empoweringTop 3 qualities for this role: Communication, Customer centric mindset, Integrity In the words of the team, you should leave your current role for this one because….“We're a passionate team who want to do right by our customers by providing world class customer service and protect our brand in the online world. Our team is very important to us and we want them to succeed in a collaborative and constructive environment, where we can utilise our strengths and make sure you're recognised for your hard work. You'll be working with a knowledgeable, friendly and supportive team who are always there when you need an extra pair of hands” Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Click the link above and you'll see exactly the vision we have and what you'll be driving. This role in a nutshell:OVO are now expanding out far into the digital space, particularly on Social Media, making our presence known amongst both our current and potential customers. This is where you come in. The Digital Services focus exclusively on digital interactions with no telephony contact involved. While we primarily focus on OVO Socials our remit ranges out to areas across the digital channels, promoting our excellent customer service skills for all to see.  We work closely with many teams across the company, such as Brand, answering customers with a timely, knowledgeable response that takes ownership of resolving the customer’s issue at first contact. The team's focus is on developing an award winning customer service department to challenge the market on the new way of customer-centric digital working. If your aim is to emerge into a top line digital customer champion, in a growing space with plenty more opportunity for development - this could be the role for you. Your key outcomes will be:<ul><li style="font-weight:400;">Actively responding to any customer that needs our help or advice via our social channels using our social engagement tool, Conversocial.</li><li style="font-weight:400;">Targeting each response to be timely and knowledgeable, while putting the customer at the forefront of each decision, ensuring use of the new OVO Tone of Voice. </li><li style="font-weight:400;">Support the wider Social Resolution team in delivering against our key KPI’s which are ultimately for the customers.</li><li style="font-weight:400;">Identify opportunities for new customers to join the OVO mission and further our brand image. </li><li style="font-weight:400;">Liaise with Social Communities Manager and Social Campaign Manager to highlight advocates and high profile customers (potentially celebrities) as required, to get their support and provide feedback on campaign activity that drives customer commentary. </li><li style="font-weight:400;">Identifying PR/Brand risks and working with the Brand Social team to agree on the best course of action.</li><li style="font-weight:400;">Identify opportunities to improve our customer service offering and highlighting your ideas up the management chain.</li></ul> You’ll be a successful Digital Services Agent at OVO if you…<ul><li style="font-weight:400;">Have a passion for Social Media and Digital contact and showing off exceptional Customer Service.</li><li style="font-weight:400;">Are  a team player, but able to work alone when required.</li><li style="font-weight:400;">Have a minimum of 12 months customer service experience, ideally with a track record of strong digital acumen.</li><li style="font-weight:400;">Have the ability to work in a fast paced, growing environment</li></ul> *While typically working standard Care hours, you’ll be required to work one late shift each week (start late but finish later) and also the occasional and infrequent weekend shift as scheduled while being supported by the team. You won’t like this role if you…<ul><li style="font-weight:500;">You don't want to work flexible hours or the odd weekend</li></ul><ul><li style="font-weight:500;">Struggle in a faced paced environment where workloads change throughout the day</li></ul><ul><li style="font-weight:500;">Find it difficult to convey conversation via written communication - your work will be in the public domain and therefore comes under scrutiny</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £23,690 to £27,553, depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Digital Services Agent

Role OVO-ViewLocation: Cornwall Team: Energy Solutions Salary range: £40,480 to £50,000Experience: ExpertWorking pattern: Full-TimeReporting to: Brian Callaghan - Senior Construction Project ManagerThis role in 3 words: Ownership. Decision-maker. Technical. Top 3 qualities for this role:  Communication. Organisation. Resilience. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: This role sits within Ovo Energy Solutions. We’re part of OVO Group, a family of brands on a mission to drive progress towards zero carbon living.We’re proud to supply energy to millions of homes in the UK. We even offer broadband, boiler and heating cover. Bringing life’s essentials to all corners of the country.We’re here to keep the UK running, street by street, home by home. Doing our bit to make everyday life easier. Being here for people when they need us most. And making sure every home works brilliantly, no matter what it takes.But bringing people exceptional service and clever ways to save money, isn't easy. We need the brightest brains and the best kind of people to help us. This role in a nutshell:Working for Operations providing technical support to determine the suitability of potential supply chain partners with regards their safe working practices and quality standards for the safe installation of Central Heating, Renewables and Insulation measures The role will provide on site support with continuous monitoring that safe working practices detailed within our supply chain are adhered too, always sharing best practice and learnings. In addition to lead the project team and own responsibility for the successful delivery of projects,  Your key outcomes will be:<ul><li style="font-weight:500;">Supporting all parts of the business in demonstrating sound technical understanding of solutions offered and provided. </li></ul><ul><li style="font-weight:400;">Promote exceptional service delivery throughout the supply chain and develop/maintain excellent working relationships with colleagues and customers alike.</li><li style="font-weight:400;">Ensuring projects are delivered on-time, within budget and to the highest SHE standards, and our contractual commitments and compliance requirements are met in full.</li></ul> You’ll be a successful Construction Project Manager here at OVO if you have…<ul><li style="font-weight:400;">Project Management experience</li><li style="font-weight:400;">Strong Technical knowledge of domestic, Domestic Renewable energy,  First-time central heating systems and Insulation measures.</li><li style="font-weight:400;">Understanding of government obligation – ECO and other funding sources.</li><li style="font-weight:400;">A strong SHE ethos and good understanding of CDM.</li><li style="font-weight:400;">Strong understanding of the business needs that drive your team’s activities. </li><li style="font-weight:400;">High-level understanding of your team’s area(s) of responsibility and how they contribute towards the Groups goals.</li></ul> You won’t like this role if you…<ul><li style="font-weight:500;">Are unsure about travel across the Cornwall region </li></ul> Let’s talk about what’s in it for youWe’ll pay you between £40,480 and £50,000,  depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Construction Project Manager - Cornwall 

We’re making zero carbon happenWe’re <a href="https://ovo.com/">OVO Group</a>, a big family of companies united by a single vision: to get to zero carbon, fast. We call this <a href="https://ovo.com/planzero/">Plan Zero</a> – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?<a href="https://www.ovoenergy.com/">Do great green things with OVO Energy</a>So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.Everyone belongs at OVOOur aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.Where in the world of OVO will I be working? You’ll be working in the Contact Centre Routing team, responsible for enhancing and maintaining the platforms that our contact centre agents use to support OVO’s customers. The team is committed to improving our customers’ experiences whilst enabling an efficient, cost effective operation so that we can continue to offer an award winning service.What will I be doing? As a Genesys Cloud Administrator you would be at the heart of improving and enhancing our CcaaS Platform. You will take a leading role in building and maintaining declarative solutions whilst following best practices and using current features.It is an exciting opportunity to work on a Cloud org where your solutions will be used by thousands of users in a dynamic call centre environment. You will have the opportunity to use the latest Genesys features to continuously improve our agent’s and customer’s experience.Key responsibilities include: <ul><li style="font-weight:400;">Create new customer journeys in Genesys Cloud platform. Drive requirements, size workload and aid prioritisation conversations</li><li style="font-weight:400;">Respond to support tickets within SLA’s</li><li style="font-weight:400;">cross departmental management, ensure all relevant teams are brought together to troubleshoot issues</li><li style="font-weight:400;">Create and maintain feedback loops with operation teams to ensure up and downstream processes are aligned and supportive of functional requirements</li><li style="font-weight:400;">Build collaborative and engaging routines and relationships with key internal stakeholders to offer technical solutions to operational challenges</li><li style="font-weight:400;">Participate in on call, out of hours rotation</li><li style="font-weight:400;">Support insight and feedback loop processes with stakeholders</li><li style="font-weight:400;">Continuously develop in role to enable full knowledge of CcaaS and its capabilities</li><li style="font-weight:400;">Creating and executing test plans including peer review checks on colleagues work</li></ul>Ideally you will have: <ul><li style="font-weight:400;">Administrator experience in Genesys Cloud</li><li style="font-weight:400;">GC certifications (eg CC Administration/Implementation/Reporting and Analytics/API Developer)</li><li style="font-weight:400;">Strong understanding of Genesys API integrations/ Genesys App Foundry</li><li style="font-weight:400;">An analytical mind to understand requirements and to design and build solutions that meet our users’ needs with a particular focus on user experience in a lively contact centre environment</li><li style="font-weight:400;">Ability to demo custom and standard Genesys features to product managers and stakeholders</li><li style="font-weight:400;">A curious mind and confidence to challenge the status quo, experiment and try new things</li><li style="font-weight:400;">Problem solving and troubleshooting skills</li><li style="font-weight:400;">Experience of working in an Agile product team, knowledge of Scrum and Kanban methodologies</li></ul>Let’s talk about what’s in it for youWe’ll pay you between £21,878 and £33,660, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace.As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.

Genesys Cloud Administrator (FTC)

Role OVO-ViewLocation: Hub based! Bristol, London or Glasgow But you have the flexibility to work wherever suits you bestTeam: Middle OfficeSalary banding: £34,510 - £53,840 Experience: Learner/Mid-levelWorking pattern: Full-TimeReporting to: James Gray, Head of Middle OfficeTalent Acquisition contact: <a href="mailto:kirsten.malcolm@ovo.com">Kirsten Malcolm</a>Sponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Analyse. Challenge. Collaborate. Top 3 qualities for this role: Inquisitive. Methodical.  Fast Learner.Closing date: 12 June 2023In the words of the team, you should leave your current role for this one because….“This is a unique opportunity to join a new team empowered to help shape how OVO understands and manages its trading and operational risks”.Your next OVO adventureAt OVO, we recognise that great people are already working with us across all of our brands. Find out more below about whether this role might be the next part of your OVO adventure.You may not have all of the skills and experience boxes ticked, but if you think you have much of what we’re looking for, then we’d love to hear from you.Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:OVO Energy traders buy energy each day for our 4m customers,  the Middle Office plays a vital role supporting this process.  We provide guidance and support for the business to improve internal processes and controls to manage key risks. On a daily basis we work closely with the Trading and Operational Management teams to ensure they are operating in a controlled manner and within OVO’s approved risk framework.The team proactively supports the Trading and Operational Management by providing insight on specific and portfolio-level risks.    This role in a nutshell:This role is to help OVO manage the market risk associated with its energy trading portfolio and supporting operations.  Having the right hedging strategy and control framework are key pillars for OVO to successfully implement Plan Zero.Your key outcomes will be:<ul><li style="font-weight:400;">Develop a close relationship with the trading &amp; portfolio management teams to support &amp; appraise trading activities to ensure exposures are appropriately managed and risk limits adhered to.</li><li style="font-weight:400;">Support Market Risk Manager with front-office and senior stakeholder queries.</li><li style="font-weight:400;">Lead the execution of key controls for the business and collaborate with other functions to ensure continuous improvement of controls/processes.</li><li style="font-weight:400;">Develop tools using python/ tableau/ SQL for on-going portfolio reviews and produce “deep dive” analysis for senior management.</li><li style="font-weight:400;">Help drive understanding of the design and utilisation of methodologies to assess risk/reward of the portfolio, including: VaR back-testing, stress testing, scenario analysis.</li><li style="font-weight:400;">Contribute to reviews and analysis of potential new hedging proposals. Assess the risks associated with hedging strategies and the valuation models used for physical/financial trading and hedging, at times building out models to calibrate performance of such deals. </li><li style="font-weight:400;">Collaborate with other support functions (e.g. Finance, Operation &amp; Analytics) for deal support and general portfolio queries.</li><li style="font-weight:400;">Support internal/external audit requirements.</li></ul>You’ll be a successful Market Risk Analyst here at OVO if you…<ul><li style="font-weight:400;">Can multi-task with a high level of attention to detail and accuracy.</li><li style="font-weight:400;">Have strong data analysis, modelling, and problem-solving skills.</li><li style="font-weight:400;">Able to perform under rigid deadlines and time pressured environments.</li><li style="font-weight:400;">Are a self-motivated team player, who can work remotely as part of a wider national team.</li><li style="font-weight:400;">Capable of applied creativity and problem-solving.</li><li style="font-weight:400;">A strong communicator.</li><li style="font-weight:400;">Have the interpersonal skills that build trust and credibility.</li><li style="font-weight:400;">Enjoy the challenge of learning new skills.</li></ul>You won’t like this role if you…<ul><li style="font-weight:400;">Don’t like change</li><li style="font-weight:400;">Don’t like challenges</li><li style="font-weight:400;">Don’t like speaking up</li></ul>Let’s talk about what’s in it for youWe’ll pay you between £34,510 and £53,840 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Market Risk Analyst

Role OVO-ViewLocation: Hub based! Bristol, London or GlasgowBut you have the flexibility to work wherever suits you bestTeam: ECO (Energy Company Obligation)Salary banding: £38,320.00 - £50,609.00 Experience:  ExpertWorking pattern: Full-TimeReporting to: Jim Rodgers ECO Data Team ManagerSponsorship: We unfortunately are unable to offer sponsorship for this role This role in 3 words: Decision-maker, ownership and communication skills. Top 3 qualities for this role: Analytical, organizational and problem solver. In the words of the team, you should leave your current role for this one because….The ECO and GBIS (Great British Insulation Scheme) obligations, mandated by government, strives to help improve the energy efficiency of householders who meet the criteria of being fuel poor. As a Systems Support Analyst you will be contributing daily to these key Plan Zero initiatives which in parallel make home heating more affordable. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:You’ll be working as part of the Energy Company Obligation (ECO) Team at OVO Energy where our key focus is promoting the installation of energy efficiency retrofit measures (such as improved insulation and heating) in eligible fuel poor homes. We’re here to make sure that key carbon reduction targets are compliantly achieved. This role in a nutshell:You will have a key role in the ECO Data Team which is part of OVO’s Zero Carbon Living business. Reporting to the ECO Data Team Manager. You will be responsible for front line and day to day support of new and existing externally and internally developed database systems which are reasonable, sustainable, cost effective and which do not compromise security.  Your key outcomes will be:<ul><li style="font-weight:500;">Work closely with the Data Team Analyst/Programmers in attaining and maintaining  the level of technical skills and understanding of ECO systems required to provide hands on front line systems support to the ECO business users.</li></ul><ul><li style="font-weight:500;">Resolve to business approval all owned critical and high priority incidents and requests raised by the business users. Seek technical input from the relevant Analyst/Programmer(s) when required.</li></ul><ul><li style="font-weight:500;">Attend selected business requirements workshops to understand current processes and user requirements while providing input when required from a systems support perspective.</li></ul><ul><li style="font-weight:500;">Use Jira for ownership and tracking of all Incidents while regularly reporting progress updates directly to the Data Team Manager. </li></ul><ul><li style="font-weight:500;">Attend and participate in Data Team meetings and Technical Team discussions offering input, opinion and assistance.</li></ul><ul><li style="font-weight:500;">Using the pre defined templates write and maintain the vital technical documentation, and review and provide written feedback on selected Data Team Work instructions and processes. Identify and build technical templates and work instructions where required.</li></ul> Within your first 6 months month you’ll:<ul><li style="font-weight:500;">Be providing day to front line technical support for most of the core ECO systems.</li></ul><ul><li style="font-weight:500;">Be known across ECO as the first point of contact for front line systems support.</li></ul><ul><li style="font-weight:500;">Be comfortable working closely at a low level technical level with the ECO Data Team Analyst\Programmers.</li></ul><ul><li style="font-weight:500;">Have a high level understanding of the life cycle for ECO’s systems development, delivery and support processes.</li></ul> You’ll be a successful Role Title here at OVO if you…<ul><li style="font-weight:500;">A detailed, principled and analytical approach to problem solving.</li></ul><ul><li style="font-weight:500;">Exposure to any of the following in a systems support capacity: SQL, ODBC, SSMS, TSQL or the Visual Studio development environment.</li></ul><ul><li style="font-weight:500;">Expert level understanding in Relational Database Management Systems (RDBMS) both conceptually and practical.</li></ul><ul><li style="font-weight:500;"> Ability to manage own time and prioritise own tasks.</li></ul><ul><li style="font-weight:500;">Experience of Google Workspace.</li></ul><ul><li style="font-weight:500;">Knowledge of Web Architecture.</li></ul><ul><li style="font-weight:500;">Desirable, but training can be provided:</li></ul><ul><li style="font-weight:500;">Relevant technical degree, equivalent software development qualification or recognised software development accreditation.  .</li></ul><ul><li style="font-weight:500;">Experience of JIRA for tracking incident and requests management.</li></ul><ul><li style="font-weight:500;">Experience of MS Access including Access Basic, SQL and the Forms Designer. </li><li style="font-weight:500;">Exposure to any of the following: C#.Net, ASP.Net, CSS, Javascript or Azure Repos.</li></ul>Personal attributes: <ul><li style="font-weight:500;">Proactive approach with the ability to prioritise own workload within demanding schedules</li></ul><ul><li style="font-weight:500;">Strong written and verbal skills; confidence to attend and contribute to meetings, both internal and external.</li></ul><ul><li style="font-weight:500;"> Able to take ownership of problems and the ability to work in a dynamic environment.</li></ul><ul><li style="font-weight:500;">Ability to work using your own initiative, but also have the ability to work well within a team.</li></ul> You won’t like this role if you…<ul><li style="font-weight:500;">Are uncomfortable working as a team. Especially working closely with technical systems staff.</li></ul><ul><li style="font-weight:500;">Do not want direct front line contact with systems users. </li></ul><ul><li style="font-weight:500;">Are uncomfortable working to short notice and priority deadlines to ensure OVO meets its Regulatory Reporting deadlines.</li></ul>  Let’s talk about what’s in it for youWe’ll pay you between £38,320.00 - £50,609.00, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Systems Support Analyst

Role OVO-ViewLocation: Hub based! Bristol, London or GlasgowBut you have the flexibility to work wherever suits you bestTeam: Operational Excellence, CISalary range: £54,000 - £64,630Experience: ExperiencedWorking pattern: Full TimeReporting to: Laurence Restarick, Change ArchitectSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Influential, Systemic, OptimisationTop 3 qualities for this role: Passionate. Resilience. Innovative Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Team Working for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: <ul><li style="font-weight:400;">The Continuous Improvement Team exists to improve processes for colleagues and members. We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business’ strategic transformation.</li></ul> We’re hiring world class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees.  This role in a nutshell:Extremely exciting opportunity to work across a major, progressive utilities business end to end connecting the whole organisation and building up a network of allies to identify the golden nuggets for improvement. A chance to lead on opportunity creation and delivery of high value and strategic initiatives such as optimising our digital channels, identifying causes of failure within our complaints process or implementing improvements to our acquisition and home moves journey.  Within this role you will get to marry your skills in continuous improvement with the OVO way of agile delivery to drive our biggest ticket gaps and problems, creating best in class service for our customers.  Your key outputs will be:<ul><li style="font-weight:400;">Bringing together a complex group of stakeholders to define problem statements, hypothesis for change, anticipated business outcomes and benefits</li><li style="font-weight:400;">Managing stakeholders from entry-level to Retail Leadership and ensuring the building of trusting relationships.</li><li style="font-weight:400;">Leading the identification and definition of key projects (problem statements) within a process area. Ability to play this back to key stakeholders in a simple, understandable way </li><li style="font-weight:400;">Creating artefacts including simple stakeholder analysis, SIPOC, process measurement, identification of root causes, 5Rs improvements, measured to conclusion</li><li style="font-weight:400;">Creating simple logical visuals explaining complex subject matter with novel thinking to create succinct impactful narratives</li><li style="font-weight:400;">Developing models and forecasts to link multiple inputs to critical outcomes enabling business to make appropriate decisions</li><li style="font-weight:400;">Through coaching and mentoring, supporting the development of a high performing team of CI Practitioners </li><li style="font-weight:400;">Driving change using vast experience in change management tools and methodologies </li></ul>Within your first 3 months month you’ll:<ul><li style="font-weight:500;">Have an understanding/narrative of how the business operates end to end with a focus on where to drive the biggest opportunities for systemic improvement</li><li style="font-weight:500;">Have built and networked with our energy line value stream leaders and teams</li><li style="font-weight:500;">Be up to speed on OVO ways of working and past initiatives</li><li style="font-weight:500;">Be embedded into the Customer Servicing Value Stream owning and driving a cross functional team on the way to delivering a reduction in failure demand.</li></ul> You’ll be a successful Senior CI Practitioner at OVO if you…<ul><ul><li style="font-weight:500;">Are comfortable at juggling multiple things at once! Whether it’s adhoc data investigations, Supporting or leading process workshops - there will be a lot of variety; you’re able to keep on top of it all and are prompt in delivery.</li></ul></ul><ul><li>Passionate about improvement and getting things done right for our customers. Proactively searching and discovering new opportunities to feed our backlogs, creatively thinking of ways to learn and identify insight.</li></ul><ul><li>Love solving complex problems. Bringing the right skills together to understand true root causes driving defects into our processes. Applying the appropriate tools and methods to reach the best outcome and deliver the highest value impact for our customers and business.</li></ul> You won’t like this role if you…<ul><li style="font-weight:500;">Not comfortable with ambiguity and fast pace change</li><li style="font-weight:500;">Are not open to new ways of working, adapting and merging of multiple methodologies</li><li style="font-weight:500;">Are not constantly thinking about ways to improve or challenge the status quo</li><li style="font-weight:500;">Are not passionate about contributing to our fight against zero carbon living</li><li style="font-weight:500;">Being front and centre of large groups of stakeholders, leading and educating the business on better ways working</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £54,000 and £64,630 depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior CI Practitioner

Role OVO-ViewLocation: Hub based! Bristol - at least once a month ideally But you have the flexibility to work wherever suits you bestTeam: Portfolio AnalyticsSalary banding: £33,310 - £45,000 Experience: Learner or Mid-levelWorking pattern: Full-TimeReporting to: Dom Bradbury - Portfolio Analytics Senior Manager (TBC: Ben Leaman - Senior Analyst / Harry May - Senior Analyst)Sponsorship: We may be able to offer sponsorship for the right candidate for this role This role in 3 words: Impact. Collaboration. OwnershipTop 3 qualities for this role: Determined. Detail Oriented. Inquisitive Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: The Portfolio Analytics team is responsible for providing clear, accurate and detailed reporting on our energy portfolio, including energy usage, revenues and costs. We seek to harness this data to identify opportunities to optimise costs or reduce leakages throughout the business. By ensuring OVO can efficiently deliver value to its customers, the work the team does ensures OVO is able to invest in Plan Zero technologies. We perform analysis on energy usage trends to support the development of innovative tariffs and products. This role in a nutshell:(Give an overview of the role - top level - what is the purpose of the role and how does it relate to Plan Zero. Again, we recommend keeping it short and sharp) Working within the Portfolio Analytics team in Finance, you will work on diverse and high value projects impacting many areas of the business. In Portfolio Analytics you will  use modern analytic and data engineering tools, combined with a deep understanding of the industry, to solve critical problems throughout the business. We use a wide range of tools including SQL (Bigquery), Python, Git and Tableau. Technical development is a key focus within the team and we are always seeking to learn and implement the latest tools and best practices, as well as upskilling team members. Working with senior stakeholders to understand, summarise and visualise complex problems, and using data to inform and influence business decisions, you can be guaranteed to have an impact in this role. Your key outputs will be: You will work in a team of ~8 analysts with a wide range of skills and knowledge and will have the opportunity to work collaboratively on large projects as well as having ownership of processes and delivering analysis independently.  By manipulating large datasets of customer usage and financial data, you will provide detailed reporting and assurance on our revenue and costs, and identify leakages, particularly in our Pay As You Go business. Within your first 6 months month you’ll:<ul><li style="font-weight:500;">Have produced detailed reconciliations and reporting on high value business issues such as Pay As You Go Revenue Assurance</li></ul><ul><li style="font-weight:500;">Collaborated with other team members to develop expertise and deliver value in a wider range of areas.</li></ul><ul><li style="font-weight:500;">Raised your profile among key stakeholders</li></ul><ul><li style="font-weight:500;">Gained insightful knowledge of the energy retail industry</li></ul> You’ll be a successful Portfolio Analyst here at OVO if you…<ul><li style="font-weight:400;">Have a strong mathematical or analytical background</li><li style="font-weight:400;">Confident managing and manipulating large amounts of data</li><li style="font-weight:400;">Experience in core analysis technologies, ideally excellent SQL skills and programming with Python or similar.</li><li style="font-weight:400;">Drive to learn and develop new skills to suit the work </li><li style="font-weight:400;">Demonstrable high attention to detail</li><li style="font-weight:400;">Ability to take ownership of projects to build complex new models</li><li style="font-weight:400;">Transparent work that makes things simple for the wider team</li><li style="font-weight:400;">A creative thinker who thrives off direct responsibility and delivering value</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £33,310 and £45,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Portfolio Analyst

Role OVO-ViewLocation: BristolTeam: Trading Data ScienceSalary range: £50,000 - 70,000Experience: ExperiencedWorking pattern: Full-TimeReporting to: Dave Eagon - Trading Data Scientist LeadSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Technical. Collaborative. Challenging.Top 3 qualities for this role: Smart. Cool-headed. Approachable.  In the words of the team, you should leave your current role for this one because….“You will be able to work on important problems, creating novel solutions, alongside other great people” Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: We are looking for the smartest people who want to work on the hardest problems. Our specialist data science team is collectively responsible for demand forecasting, forward curves, predictive modelling and advanced risk analytics. This role in a nutshell: You will help us develop, deploy and maintain world class models and deliver deep insights to drive success at OVO.  You will bring skills, knowledge and experience which complement the existing team. Your key outcomes will be:<ul><li>Supporting the core trading functions through demand forecasting and forward curve modelling.  As part of the Data Science team you will become an expert in keeping these models running smoothly and creating incremental improvements</li><li>Developing new products to enhance our ability to effectively risk manage our trading book</li><li>Improving our data and data pipelines to ensure our models are seeing the most accurate picture of the world</li><li>Providing expertise to other teams to support our common goals</li></ul>Within your first 6 months you’ll:<ul><li style="font-weight:500;">Have a good understanding of our core functions</li><li style="font-weight:500;">Be able to triage operational issues appropriately, resolving or escalating as required</li><li style="font-weight:500;">Be playing an active role in long term development projects</li><li style="font-weight:500;">Be able to represent Data Science in the wider team and beyond</li></ul>You will already have:<ul><li style="font-weight:500;">Masters level qualification (PhD preferred) in a quantitative subject or equivalent experience</li><li style="font-weight:500;">3+ years of experience working as a data scientist / data engineer / similar role</li><li style="font-weight:500;">Strong modelling and programming skills using Python (Pandas, NumPy &amp; SciPy libraries)</li><li style="font-weight:500;">Experience writing repeatable code using techniques like version control, testing and continuous deployment</li><li style="font-weight:500;">Experience with production engineering technologies such as docker, GCP, linux and kubernetes</li></ul> Systems: Experience with Python, SQL, Git and Tableau is highly preferred.  Experience with R, GCP, Airflow, Excel and PowerPoint (or Google equivalent) is desirable. You’ll be a successful Data Scientist here at OVO if you…<ul><li>Prioritise - you will be simultaneously working on high-value long-term projects and supporting our core trading operations.  The ability to transition seamlessly between the two is essential</li><li>Find a way - being on the cutting edge means there is often no path to follow.  You will be able to find a way of getting things done, asking for help when needed and plotting a route through complexity</li><li>Support - we work together with a wider team to deliver our objectives so being willing to lend a helping hand goes a long way</li></ul> You won’t like this role if you…<ul><li>Struggle to communicate - explaining why is often as important as being right</li><li>Are uncomfortable with uncertainty - we deal with risk and uncertainty every day and have to make calculated judgements with incomplete information</li><li>Are a perfectionist - the world is a complex place and often ‘perfect’ solutions do not exist</li><li>Can not work as part of a team - to be successful in this role you will need to leverage the skills and experience of other team members</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £50,000 and £70,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Data Scientist

Role OVO-ViewLocation: Hub based! Bristol or Glasgow - hybrid working which would involve working from hub 2 to 3 days a week and the other days the option of home workingTeam: OVO Care, Account ManagementSalary banding:  £26,000 to £32,000Experience: People Leadership, coaching, managing change in continuous improvement environment to deliver an outstanding customer experienceWorking pattern: Full-Time - you will work a range a shifts between 8am and 6.15pmReporting to: One of the Group Leads in Account ManagementSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Empowering. Fun. Rewarding.  Top 3 qualities for this role: Inspiring, Excellent Communicator, People Leader In the words of the team, you should leave your current role for this one because….“I have the autonomy to make decisions and am accountable for the performance and development of my squad” Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Our new Account Management model enables us to treat members as individuals, understanding their needs in a personal and relevant way. Our aim is to resolve members’ queries as quickly as possible, with the best level of service, in an award winning working environment for our people.Squadlife isn’t just a Team of people working together for a common carbon reduction future, it's a culture and a mindset. To thrive in this world our colleagues need to enjoy a truly autonomous culture, and feel comfortable with taking responsibility to self manage and share decision making authority at the front line. We test and learn with a continuously iterative approach to our work, searching for opportunities to deliver member value in a continuously changing market, but with Plan Zero at our core. Learning culture is important at OVO, our squads are encouraged to try new approaches, learn and adapt quickly. We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell:As a Squad Lead in our Account Management function, your role is to coach and develop a team of Advisors to deliver and maintain an outstanding customer experience. With agility at the core, you will utilise data and performance insights to assign work and deliver a best in class employee experience.  Your key outcomes will be:<ul><li style="font-weight:400;">Lead, engage and coach a Squad of Zero Carbon Living Advisors, using agile ways of working to create a leading place to work. </li><li style="font-weight:400;">Use data and insights to monitor squad performance, continuously searching for opportunities to improve </li><li style="font-weight:400;">Working with Forecast &amp; Planning team &amp; Squad Resource Lead, accountable for day-to-day management and allocation of work, availability and utilisation and facilitation of meetings as appropriate (e.g. daily Stand-ups &amp; Retros)</li><li style="font-weight:400;">Represent the voice of the customer to drive to continuous improvement efforts in both squad WoW (collaborating with Coaches) and customer experience</li><li style="font-weight:400;">Working closely with Chapter Leads, collate, prioritise and implement  continuous improvement ideas from the Squad</li><li style="font-weight:400;">Work collaboratively with other Squad Leads in the Group to continually enhance the customer experience and OVO’s progression towards Plan Zero</li><li style="font-weight:400;">Lead by example by stepping in to support the Squad with customer contacts &amp; escalations.</li></ul>Within your first 6 months month you’ll:<ul><li style="font-weight:500;">Have demonstrated your ability to make data driven decisions </li></ul><ul><li style="font-weight:500;">Be competent in measuring customer and colleague performance</li></ul><ul><li style="font-weight:500;">Be able to demonstrate the ability to self-reflect </li></ul> You’ll be a successful Squad Lead here at OVO if you…Enjoy working in a fast paced customer service environment where you have the autonomy and accountability for decision making and delivering high performance and developing others. You won’t like this role if you…Don’t enjoy working as part of a team or in a continuous improvement environment. Let’s talk about what’s in it for youWe’ll pay you between £26,000 and £32,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Zero Carbon Living Squad Lead

Role OVO-ViewLocation: Hub based! Bristol, London or GlasgowBut you have the flexibility to work wherever suits you bestTeam: Zero Carbon LivingSalary banding: £30,000-£45,000Experience: Mid-levelWorking pattern: Full-TimeReporting to: Montana Aeberhardt - Senior Commercial Manager for Charge AnytimeSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Data-driven, Collaboration, StorytellingTop 3 qualities for this role: Adaptable, Detail-oriented, Inquisitive In the words of the team, you should leave your current role for this one because…."Within the Zero Carbon Living (ZCL) area of the business we are in test &amp; learn mode as well as starting to scale up a load of our products! This job will play a key role in understanding data that will help shape the future of our products. If you're up for a challenge, and like making a difference on a daily basis then this role &amp; team is the one for you!” Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:In Zero Carbon Living, we’re putting EV chargers on walls and solar panels on roofs; we’re enabling our customers to reduce their carbon footprints and save money. You’ll be playing a vital role in supporting us on our path to becoming a commercially successful supplier of decarbonisation products at scale. This role in a nutshell:As our Zero Carbon Living Reporting Analyst, you’ll be responsible for analysing the commercial performance of the ZCL business areas, including EVs, decarbonised Heat, and Solar and Battery. Your key outcomes will be:<ul><li style="font-weight:500;">Enabling better self-serve data access across the team</li></ul><ul><li style="font-weight:500;">Building a suite of performance reporting tools, including dashboards to visualise the performance of ZCL propositions</li></ul><ul><li style="font-weight:500;">Providing data and performance insights to support the delivery of economic modelling, business casing, and margin reporting</li></ul><ul><li style="font-weight:500;">Working with Kaluza Flex colleagues and the ZCL data steward to build and improve our data pipeline</li></ul><ul><li style="font-weight:500;">Turning teams' goals and hypotheses into well defined data analysis tasks</li></ul><ul><li style="font-weight:500;">Engaging with appropriate Data Engineering and Data Science teams to define, scope, and prioritise the backlog of data requirements and projects</li></ul><ul><li style="font-weight:500;">Defining relevant KPIs, metrics, and identifying data deficiencies aligned with the requirements of each ZCL business area</li><li style="font-weight:500;">Supporting the ZCL data steward in maintaining the central data documentation </li></ul>Systems: Google BigQuery, Google Workspace, Tableau You’ll be a successful Role Title here at OVO if you…<ul><li style="font-weight:500;">Are proficient with SQL for data analysis purposes - especially within Google BigQuery. Apps Script or Python skills are a bonus</li></ul><ul><li style="font-weight:500;">Are experience building dashboards with tools such as Tableau or Power BI</li></ul><ul><li style="font-weight:500;">Have strong analytical skills, and experience understanding and mining data for insights; ideally supported by a relevant degree</li></ul><ul><li style="font-weight:500;">Can visualise and communicate data-derived insights to non-technical stakeholders in an engaging way. Strong storytelling skills with data are a must</li></ul><ul><li style="font-weight:400;">Collaborate well and build relationships with stakeholders across all levels of seniority and technical knowledge; presenting insights and recommendations in an engaging way</li></ul><ul><li style="font-weight:500;">Have effective prioritisation skills, and are comfortable working proactively and autonomously; able to support outside of normal business hours on occasion</li></ul><ul><li style="font-weight:500;">Have an adaptable and flexible approach to plans, and are able to respond confidently and positively to changing priorities </li><li style="font-weight:400;">Have some knowledge of the retail energy sector - specifically in regard to renewables, the transition to a zero carbon grid, and flexible energy systems </li><li style="font-weight:400;">Have an interest in electric vehicles, decarbonisation, and enabling our customers to reduce their carbon footprints!</li></ul>You won’t like this role if you…<ul><li>Are uncomfortable with an iterative approach to releases, or working with data that can be ambiguous or imperfect </li></ul>Let’s talk about what’s in it for youWe’ll pay you between £30,000 and £45,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Zero Carbon Living Reporting Analyst

ZCL &amp; Schemes Communication Executive Role OVO-ViewLocation: Bristol! Team: Operational CRM teamSalary banding: £29,900 - £46,640Working pattern: Full-TimeReporting to: Lisa Lunam-CowanTalent Acquisition contact: <a href="mailto:kirsten.malcolm@ovo.com">Kirsten Malcolm</a>This role in 3 words: Establish, Simplify, OptimiseTop 3 qualities for this role: Organisation, Passionate, MeticulousnessYour next OVO adventureAt OVO, we recognise that great people are already working with us across all of our brands. Find out more below about whether this role might be the next part of your OVO adventure.You may not have all of the skills and experience boxes ticked, but if you think you have much of what we’re looking for, then we’d love to hear from you.Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey.This role in a nutshell:This role sits within the Operational CRM team developing direct to customer communications for schemes and zero carbon living customers. We’re part of OVO Group, a family of brands on a mission to drive progress towards zero carbon living.At OVO Energy, we believe in putting the customer at the heart of everything we do. And the Operational CRM team is integral to demonstrating this approach with our customers. We’re here to ensure that all customers receive the service they deserve with engaging, jargon-free communications that demonstrate simplicity and expertise. We strive to ensure that our customers are always in the know with the right information at the right time.What will I be doing?As part of the Operational CRM team, you’ll report into the Communications Manager for schemes and zero carbon living - such as solar, electric vehicles, Energy Experts and heat pumps. You’ll develop customer communications and assist in the delivery of journeys for schemes and our zero carbon living customers. You’ll be responsible for ensuring that all communications clearly communicate key messages, abide by regulatory requirements and support our core brand beliefs. And you’ll help develop the strategies that support our business pillars. Your key outcomes will be:<ul><li style="font-weight:400;">Working closely with Studio, Brand, Programme Managers, Software Engineers, Legal and Compliance to promote best practices and implement compelling communication solutions</li><li style="font-weight:400;">Delivering communications that are customer engaging while meeting business, regulatory, legal and compliance standards</li><li style="font-weight:400;">Understanding Brand requirements and ensuring activity is executed within brand guidelines</li><li style="font-weight:400;">Demonstrating an understanding for Compliance requirements within a regulatory environment</li><li style="font-weight:400;">Presenting and sharing ideas expertly with stakeholders and leading the conversations</li><li style="font-weight:400;">Maintaining and initiating improvements to robust processes and supporting controls</li><li style="font-weight:400;">Managing multiple projects to deliver a range of communications concurrently</li><li style="font-weight:400;">Inspiring teams across the business to consider customer-led communications </li><li style="font-weight:400;">Identifying potential improvements in customer journeys and recommending change.</li><li style="font-weight:400;">Maintaining an audit trail of comms and associated changes as the single source of truth</li></ul>You’ll be a successful Communication Executive here at OVO if you have…We’re looking for a bright, versatile, energetic personality with a passion for bringing innovative communications to life for our customers. A self starter eager to understand our customers’ needs and stay ahead of the latest market developments. The ideal candidate will be adept at building collaborative relationships across a range of disciplines and stakeholders. The ability to cope with change in a fast moving environment, while working on a range of projects simultaneously, is essential.We’re seeking a highly organised individual who has an eye for detail with excellent project management, communication and influencing skills. Someone who is flexible, able to work under pressure to tight deadlines and always willing to help a colleague out from time to time.Ideally, you’ll have worked in a similar role within a regulatory environment.Let’s talk about what’s in it for youWe’ll pay you between £29,900 and £46,640 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

ZCL & Schemes Communications Executive

Role OVO-ViewLocation: Hub based! Bristol, London or Glasgow (But you have the flexibility to work wherever suits you best) Team: Industry Operations, Exports Salary banding: £60,000 to £80,000 Experience: Mid-level / Expert Working pattern: Full Time Reporting to: Software Engineer Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Autonomy, Ownership, Responsibility Top 3 qualities for this role: Proactive, End-To-End Owner, Technically Strong In the words of the team, you should leave your current role for this one because…."If you love tinkering with back-end architecture, don’t mind the occasional bit of front-end, are passionate about creating best in class user experiences, and working closely with product managers, stakeholders this is the team for you"<h3> Everyone belongs at OVO</h3>At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.<h3> Team Working for the planet</h3>Everything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: Exports sits within the wider Industry Operations tech squad along with areas such as teams supporting settlements and machine learning solutions. You'll be working on systems that facilitate OVO’s key aims to encourage customers to install and export energy from renewable sources with OVO by building and supporting robust, customer focussed solutions for onboarding and guiding customers in their renewable journeys with OVO.<h3> This role in a nutshell:</h3>We’re looking for an experienced software engineer to support our team as we design and roll out web based tools and internal REST API’s and event driven processes supporting existing OVO agents whilst being part of a game changing program which will re-imagine our customer and business approach to leveraging export energy. You’ll be working both within a focussed team whilst helping to shape tech strategies for software, engineering and data  at the Industry Operations collective level, currently encompassing 4 engineering lead teams. We trust our development teams to choose their tech stacks, you’ll encounter technologies such as Kafka, Kafka Streams, Grafana, Docker, Kotlin, Python, React and Terraform. We run our services primarily in AWS. <h3> Your key outcomes will be:</h3><ul><li style="font-weight:400;">Deliver high-quality, reusable code that serves as a valuable reference for the team. </li><li style="font-weight:400;">Your solutions to complex problems are efficient, elegant, and well-structured. You prioritise simplicity, performance, style, and correctness in your code, while also considering appropriate data structures and error handling techniques.</li><li style="font-weight:400;">Your ability to evaluate alternatives and make informed decisions within constraints is impressive.</li><li style="font-weight:400;">Mentor and support junior engineers, fostering their growth and skills development. This includes presenting technical topics, conducting regular one-on-one sessions with engineers one level below you, and collaborating on personalised development plans with senior engineering managers.</li><li style="font-weight:400;">Your dedication to guiding and nurturing junior colleagues is highly valued.</li></ul>Within your first 3  months month you’ll:<ul><li style="font-weight:400;">Have owned and delivered an initiative and measured the results </li><li style="font-weight:400;">Have a deep understanding of the domain and problems being addressed by the team</li><li style="font-weight:400;">Actively contributed to the technical and product roadmaps for the team</li><li style="font-weight:400;">Owner and creative artefacts to support and increase knowledge within the team</li></ul>Systems: Kotlin, Java or Python, AWS, BigQuery, Kafka, Grafana, AWS Lambda, CircleCI<h3> You’ll be a successful Software Engineer at OVO if you…</h3><ul><li style="font-weight:400;">Solid backend experience using Python, Java or Kotlin along with Terraform.</li><li style="font-weight:400;">Experience with test-driven development</li><li style="font-weight:400;">A solid grasp of software engineering best practices</li><li style="font-weight:400;">Experience with event driven micro services and Lambda based architecture</li><li style="font-weight:400;">Experience working in an Agile team (Kanban and/or Scrum)</li><li style="font-weight:400;">Advocate and implementer of continuous integration and continuous delivery</li></ul><h3> You won’t like this role if you…</h3><ul><li style="font-weight:400;">Are uncomfortable in a fast paced environment</li><li style="font-weight:400;">Are not comfortable in dev-ops role</li><li style="font-weight:400;">Are not comfortable mucking in on any technical solution, back-end, front-end or supporting product managers</li></ul><h3> Let’s talk about what’s in it for you</h3>We’ll pay you between £60,000 and £80,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior Software Engineer (Industry Ops)

Role OVO-ViewLocation: Hub based! Bristol, London, Glasgow or Remote! (But you have the flexibility to work wherever suits you best) Salary banding: £62,900 - £88,750 Experience: Senior-level Working pattern: Full-Time Reporting to: Software Engineering Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Cross-collaboration. Ownership. Autonomy.  Top 3 qualities for this role: Communication. Collaborative. Attention to Detail. In the words of the team, you should leave your current role for this one because….“As a Scala Engineer at OVO, you'll play a key part in creating a sustainable future! At OVO, we're all about cutting-edge projects that actually matter. We need your Scala expertise to build innovative solutions that shake up the energy industry. Collaborate with a diverse and talented team where your ideas are celebrated and respected. We're all about growth, learning, and having a blast along the way!”<h3> Everyone belongs at OVO</h3>At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.<h3> Teamworking for the planet</h3>Everything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’re currently hiring across various teams within OVO Tech. From our Consumer Technology teams to our Platform Technology teams, every role plays its own part in our mission. We work collaboratively to revolutionize the energy industry and create a sustainable future. With a diverse range of projects and roles available, there's a place for your unique skills and expertise at OVO. <h3> This role in a nutshell:</h3>Being a Scala Engineer means being at the forefront of building innovative solutions that drive the sustainable energy revolution. As a part of our talented team, you'll collaborate on cutting-edge projects, tackle complex challenges, and make a meaningful impact in creating a greener future. Join us and unleash your Scala expertise to transform the energy industry and pave the way for a sustainable tomorrow.<h3> What experience you’ll need:</h3><ul><li style="font-weight:400;">You’re a hands-on engineer with expertise in Typelevel Scala (e.g. Cats, Cats-Effect, http4s, FS2)</li><li style="font-weight:400;">Experience with Kafka and/or distributed asynchronous architecture</li><li style="font-weight:400;">Experience with Infrastructure as Code tools, such as Terraform</li><li style="font-weight:400;">Exposure to cloud native computing (We run our services in AWS and GCP)</li><li style="font-weight:400;">Knowledge of the best engineering practices and continuous delivery</li><li style="font-weight:400;">You have experience building highly performant applications</li></ul><h3> You’ll be a successful Scala Engineer here at OVO if you…</h3><ul><li style="font-weight:400;">You’re an engineer with a growth mindset who seeks to broaden your soft and technology skills</li><li style="font-weight:400;">Passionate about developing products that will positively impact our mission to deliver Plan Zero</li><li style="font-weight:400;">You love working in teams collaborating and knowledge sharing to build features that impact customers</li><li style="font-weight:400;">You’re motivated by owning products, from inception to continuous improvement</li><li style="font-weight:400;">You value test automation as a key part of your role as a software engineer</li><li style="font-weight:400;">Love building scalable, resilient solutions</li><li style="font-weight:400;">Seek learning opportunities to deepen your expertise or broaden your knowledge</li></ul><h3> Let’s talk about what’s in it for you</h3>We’ll pay you between £62,900 and £88,750, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Senior Scala Engineer

Role OVO-ViewLocation: Hub based! Bristol ideally But you have the flexibility to work wherever suits you bestTeam:  Accounts Payable TeamSalary banding:  £22,000 - £28,000Experience: LearnerWorking pattern: Full-Time - please note that this is FTC role with a view to going permanent Reporting to: Alexander Balntas - Accounts Payable SupervisorSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Problem Solving, Stakeholder management, AutomationTop 3 qualities for this role: Tenacity, Patience, Attention to detail In the words of the team, you should leave your current role for this one because….The AP team is a talent multiplying space, where everyone has the opportunity to work on challenging tasks, drive efficiencies and develop in their careers. Psychological safety is key in our team and it is through this that we know we can all rely on each other when the pressure is on. We are a welcoming, cohesive and social group and we bring our authentic selves to work every day. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We need an efficiently functioning Finance team to achieve Plan Zero. This role is all about getting the basics right for a health functioning Finance team and also feeds into the wider Procure to Pay (P2P) function.  This role in a nutshell:The role of an AP Clerk is to be the first point of contact when a query is raised to the Finance team or an automated process fails. This means responding within set timeframes to ensure a high standard of service to our stakeholders. A considerable amount of knowledge is required to perform this role effectively in terms of OVO’s systems and company structure, AP Automation, PO policy, Suppliers and industry specific terms and processes. They will use this knowledge to educate OVO’s stakeholders in terms of invoice submission and to investigate instances where our automated processes have fallen down to find a lasting resolution. The AP Clerk will also be expected to escalate urgent issues and take a proactive approach to recurring issues to ultimately ensure a high level of service and efficiency from the AP team as a whole. Your key outcomes will be:Accounts Payable<ul><li style="font-weight:400;">Working the shared Finance inboxes (JIRA), responding to supplier queries and escalating urgent queries</li><li style="font-weight:400;">Ensuring supplier data is kept up to date and fixing gaps and assisting with the set up of new suppliers</li><li style="font-weight:400;">Completing regular supplier statement reconciliations for key suppliers</li><li style="font-weight:400;">Investigate aging and outstanding items</li><li style="font-weight:400;">Maximising the use and efficiency of AP automation - educating suppliers and buyers, consolidating invoices</li><li style="font-weight:400;">Working draft invoices to resolution</li><li style="font-weight:400;">Working with Treasury to get copies of missing invoices for them to clear from cash prepayments</li><li style="font-weight:400;">Minimising late payments </li><li style="font-weight:400;">Ensuring weekly KPIs are completed</li><li style="font-weight:400;">Completing monthly supplier reconciliations</li><li style="font-weight:400;">Flagging broken approval routes and approval route changes</li><li style="font-weight:400;">Ask Finance - responding to escalated internal queries to support the business</li><li style="font-weight:400;">Assisting with audit queries</li><li style="font-weight:400;">Answering the Finance telephone line</li><li style="font-weight:400;">Processing the Finance team post</li></ul> AP Automation<ul><li style="font-weight:400;">Maintaining / creating automation rules</li><li style="font-weight:400;">Working with suppliers and buyers to increase automated processing</li><li style="font-weight:400;">Dealing with OSV support cases and raising them to OSV, to flag invoice processing errors</li></ul> Accounts Receivable<ul><li style="font-weight:400;">Raising sales invoices</li><li style="font-weight:400;">Creating customer accounts</li><li style="font-weight:400;">Assisting with payment allocations</li><li style="font-weight:400;">Completing balance sheet reconciliations</li></ul> Continuous Improvement / Integration projects<ul><li style="font-weight:400;">Assisting with Company consolidation projects</li><li style="font-weight:400;">Identifying areas for improvement and delivering enhancement projects</li><li style="font-weight:400;">Supporting buyers through tickets and drop in sessions</li><li style="font-weight:400;">Creating and updating process notes</li></ul> Systems: Workday, JIRA, Google Workspace, Excel / Google sheets You’ll be a successful Purchase Ledger Clerk here at OVO if you…<ul><li style="font-weight:500;">Love delivering great service to our stakeholders (Buyers, Suppliers and wider Finance /  P2P Function)</li><li style="font-weight:500;">Leave no stone unturned and are tenacious about finding solutions and investigating problems - taking pride in everything you do big or small</li><li style="font-weight:500;">Are happy to take on new challenges and develop new skills</li><li style="font-weight:500;">Are comfortable with change and managing uncertainty</li><li style="font-weight:500;">Can think around corners and about the downstream effects of a decision or change.</li><li style="font-weight:500;">Love to create lasting solutions through process improvements and automation</li></ul> You won’t like this role if you…<ul><li>If you have a low threshold for change</li><li>If you struggle to juggle lots of tasks, conversations and investigations</li><li>If you are not self motivated and process improvement driven</li><li>If you are not comfortable with asking for help</li></ul> Let’s talk about what’s in it for youWe’ll pay you between  £22,000 and £28,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Purchase Ledger Clerk - FTC

Role OVO-ViewLocation: Hub based! Bristol, London or Glasgow (But you have the flexibility to work wherever suits you best) Team: ML Engineering Salary banding: £55,000 - £80,000 Experience: Mid-level / Expert Working pattern: Full-Time Reporting to: ML Engineering Lead Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Cross-collaboration. Ownership. Explore. Top 3 qualities for this role: Adaptability, Communication, Attention to Detail In the words of the team, you should leave your current role for this one because…."As an ML Engineer in our team, you'll get to dive into the world of cutting edge technology. We are a group of friendly and creative individuals pushing the boundaries in ML. If you are passionate about making a real-world impact and thriving in a vibrant, innovative environment, this is the place for you."<h3> Everyone belongs at OVO</h3>At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.<h3> Teamworking for the planet</h3>Everything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Our team’s vision is to pioneer an advanced ML platform, centralising the operation of all OVO’s ML models. Our goal is to empower our company and data scientists with superior ML-driven solutions. Whether we are tackling climate change or another complex challenge, we strive to make a difference.  Be part of this transformative journey with us.<h3> This role in a nutshell:</h3>As an ML Engineer in our team, your role will be instrumental in developing and maintaining our sophisticated ML platform. You will collaborate on various projects, including developing or deploying Plan to Zero models, translating complex data into ML-driven solutions. This role is an opportunity to leverage ML for a sustainable future while pushing the boundaries of technology.<h3> Your key outcomes will be:</h3><ul><li style="font-weight:400;">Building and enhancing our ML platform to enable the smooth operation of ML models.</li><li style="font-weight:400;">Implement MLOps best practices to improve the development, deployment and monitoring of ML models.</li><li style="font-weight:400;">Providing advice and guidance on ML best practices and general software engineering.</li><li style="font-weight:400;">Collaborating with cross-functional teams to understand their ML needs and implement solutions.</li></ul>Within your first 3 months month you’ll:<ul><li style="font-weight:400;">Gain a comprehensive understanding of our ML platform and associated ML best practices.</li><li style="font-weight:400;">Begin collaborating on various projects, providing insights and advice on ML best practices and software engineering guidelines.</li><li style="font-weight:400;">Contribute to the development and enhancing of our ML platform.</li><li style="font-weight:400;">Mentoring and educating other teams about effective ML practices and MLOps strategies.</li></ul>Systems: GCP services (BigQuery, Cloud Composer, DataForm, VertexAI, etc), GitHub, DataRobot. <h3> You’ll be a successful ML Engineer here at OVO if you…</h3><ul><li>Have experience in developing ML models and building training/validation/test datasets.</li><li>Have experience in cloud infrastructure provisioning, configuration management across the MLOps architecture (including CI/CD pipelines) and database systems.</li><li>Feel confident in Python and SQL.</li><li>Have a strong understanding of software testing and continuous integration.</li><li>Have proven ability to deliver high-quality data and software engineering projects end-to-end, translating into true commercial impact within a business.</li><li>Have exposure to ML methodologies and best practices.</li><li>Have excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders. Ability to consult with, and sometimes challenge, teams of differing levels of data engineering knowledge.</li><li>Can spot opportunities for data and machine learning engineering, and support conversations regarding 'buy or build your own' decisions.</li><li>Feel enthusiastic about working with different teams and in diverse projects.</li></ul><h3> You won’t like this role if you…</h3><ul><li style="font-weight:400;">Prefer strict guidelines over navigating ambiguity and uncertainty. </li><li style="font-weight:400;">Feel uncomfortable taking the lead or making key decisions.</li><li style="font-weight:400;">Prefer working within a single team rather than collaborating with multiple teams simultaneously.</li></ul><h3> Let’s talk about what’s in it for you</h3>We’ll pay you between £55,000 and £80,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

ML Engineer

Role OVO-ViewLocation: Remote with some travel, with the flexibility to work wherever suits you bestTeam: Forecasting &amp; Planning Salary banding: Basic c£70,000Experience: Expert Working pattern: Full-TimeReporting to: Jo Armstrong - Head of Forecasting &amp; Planning Sponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Partner, Agile, Driven Top 3 qualities for this role: Collaborative, Dynamic, Story Telling  In the words of the team, you should leave your current role for this one because….“If you want to be part of something great, building for the future and making a real difference to the lives of our customers and our business, working within our Forecasting &amp; Planning Team offers this and so much more.  Fast paced, agile &amp; exciting, we’re an integral part of the business, operating at its very core to help drive and deliver our strategic goals, whilst supporting the business in the here and now.”  Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:We’re hiring world-changers.  Our Forecasting &amp; Planning Team provides an end to end cohesive operational planning solution, with a simplified business partnering approach integrating the team into the market, planning for the full customer life cycle to deliver our Plan Zero mission. This role in a nutshell:You’ll be working as part of the Forecasting and Planning Team within OVO Retail and will be at the heart of enabling our operations through planning for our customers’ needs across the OVO business. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives. Your key outcomes will be:You’ll work as an integral part of the F&amp;P department, with responsibility for providing guidance, support and decision making within the team, for stakeholders and our customers delivering end to end planning solutions.  You will influence and support the design of our wider operating model and business strategy, ensuring our contact centres are there when our customers need us.Leading a team of professional planners, you’ll hold responsibility for the delivery of capacity Supply and Demand plans to meet our customers’ needs, whilst supporting business transformation and underpinning the successful delivery of OVO’s broader business objectives.<ul><li style="font-weight:400;">Operating as an essential colleague in an integral, fast paced high performing unit, leading and developing a team of professional planners.</li><li style="font-weight:400;">Building and maintaining excellent relationships with key stakeholders across the business, challenging thinking where appropriate, whilst operating as a trusted colleague and subject matter expert across the organisation.</li><li style="font-weight:400;">Directing the effective use and application of planning tools to deliver robust Supply &amp; Demand resourcing plans, with governance of the planning process, securing organisational alignment on inputs that drives quality and accuracy of outputs.</li><li style="font-weight:400;">Defining supply labor strategies to meet demand across both internal and OSP resource types, with a joined-up approach across Operations and Shared Services to underpin effective delivery.</li><li style="font-weight:400;">Influencing to deliver the most optimal operating model, ensuring we provide the best customer experience, whilst aligning to business strategy and budget envelope.</li><li style="font-weight:400;">Preparing simple and concise updates from complex data sets to key stakeholders, outlining options and mitigation, whilst articulating drivers to any variances to plan.</li><li style="font-weight:400;">Supporting and evaluating business change, assessing operational and organisational impacts, whilst driving improvements to business capabilities, that include operational efficiency, business growth, and improved customer and colleague experience.</li><li style="font-weight:400;">Driving a process of continuous improvement, innovation and simplification, supporting the team to enhance processes, tools and systems increasing efficiency.</li><li style="font-weight:400;">Promoting and facilitating interdepartmental learning and information flow to support operational planning and improved execution.</li><li style="font-weight:400;">Playing a key role in shaping and defining our People Plan across F&amp;P Directorate creating a great place to work where our people excel and develop.</li></ul> You’ll be a successful Field Planning Senior Manager  here at OVO if you…<ul><li style="font-weight:400;">Have extensive experience in a planning, financial or senior operational role having worked within the Field &amp; Contact Centre industry, in a customer focused position supporting senior stakeholders.</li><li style="font-weight:400;">Have a sound understanding of resource planning tools and techniques, WFM and forecasting systems &amp; geographical field based planning solutions.</li><li style="font-weight:400;">Have strong data analytics skills, with the ability to interpret and communicate complex data into simplex outputs.</li><li style="font-weight:400;">Are resilient, with the ability to work under pressure, during periods of change and to tight deadlines.Strong influencing abilities, with the emphasis on business partnering to senior stakeholders.</li><li style="font-weight:400;">Have excellent communication skills, tailoring approach to suit the audience.</li><li style="font-weight:400;">Are restless and driven to deliver business improvement opportunities, using initiative to gain broader cross functional support.</li><li style="font-weight:400;">Have excellent people leadership skills, with a proven track record of managing and developing highly successful teams.</li><li style="font-weight:400;">Have strong business acumen, understanding commercial strategy and financial performance. Demonstrating data driven decision making.</li><li style="font-weight:400;">Have energy sector knowledge (desirable).</li><li style="font-weight:400;">Have formal training and certifications or equivalent business experience in resource planning and analysis, such as BCS or equivalent (desirable).</li><li style="font-weight:400;">Have formal training in lean process design, such as lean six sigma (desirable).</li><li style="font-weight:400;">Have formal training in agile delivery methodology such as certification as a scrum master or product owner (desirable).</li><li style="font-weight:400;">Have formal leadership or coaching / mentoring training or certification (desirable).</li></ul> You won’t like this role if you…<ul><li style="font-weight:500;">Aren’t resilient and able to manage change working at pace</li><li style="font-weight:500;">Aren’t versatile and able operate at a macro level to give guidance &amp; put forward business solutions</li><li style="font-weight:500;">Get into to the detail, whilst telling the simple story</li></ul> Let’s talk about what’s in it for youWe’ll pay you between £65,000 and £70,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Field Planning Senior Manager

Role OVO-ViewLocation: Hub based! Bristol, London or GlasgowBut you have the flexibility to work wherever suits you bestTeam: Energy SolutionsSalary banding:  £58,480 to £70,000Experience: ExperiencedWorking pattern: Full-TimeReporting to: Tony Butler - Commercial, Sales and Technical ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Accountable, Leader, Decision-makerTop 3 qualities for this role: Communication, Lead by Example, Resilience Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around <a href="https://company.ovo.com/planzero/">Plan Zero.</a> So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:Working for OVO Energy Solutions, you will manage, lead and develop the Commercial team across all business projects, ranging from Moray to Cornwall, Argyll &amp; Bute to Kent. The Energy Solutions office is located Bristol, London, Glasgow, but with projects across the country, travel and remote working will  be required.  This role in a nutshell:As part of the Energy Solutions senior management team, you will manage, lead and continue to develop a successful commercial team working on multi-million pound programmes across the retrofit energy efficiency markets; from External Wall Insulation to Renewable or low carbon technology to whole house retrofit. You will lead the commercial team through project feasibility, design, procurement, programme implementation to contract delivery and close-down. Financial control, risk management, programme delivery and people leadership are at the heart of every step and so, being able to multitask is an everyday essential requirement. Accountable for the successful delivery of appropriate departmental KPIs and objectives, including achieving target profit and margin levels on a monthly and yearly basis. Establishing, managing, maintaining and enhancing the departmental supply chain to meet the needs of the business and customers whilst delivering best value for money and profitability to the business.You will also help develop and procure new business opportunities within the energy efficiency retrofit markets; working alongside the business development team to ensure Government initiatives are maximised to help facilitate the successful delivery of the Energy Company Obligation and wider group objectives.The role also requires close working relationships with other functions across the business area to ensure project deadlines are met, operational activity has QS support and financial obligations are upheld. As part of this purpose you will ensure the wider drive of<a href="https://ovo.com/planzero/"> Plan Zero</a> is fully embraced with company brand, ethics and members at the heart of everything you do. Your key outcomes will be:<ul><li style="font-weight:400;">Deliver projects and contracts against agreed timescales whilst managing approved budget authorisations. </li><li style="font-weight:400;">Management of all Commercial functions; Estimating, Procurement, Quantity Surveying, Cost and Risk Management and Financial control </li><li style="font-weight:400;">Development of relationships with main suppliers/contractors and liaise with points of contact on a projects</li><li style="font-weight:400;">Work with Procurement Officers (Strategic and Shared Service Centre) to ensure the best approach is taken in sourcing goods, works or services; including cost reduction analysis </li><li style="font-weight:400;">Compile, negotiate and award Call Off Contracts in accordance with terms and provisions of Agreements.  Managing the interface with suppliers/contractors and internal stakeholders to ensure value for money and appropriate commercial controls are embedded in all contracts. </li><li style="font-weight:400;">Strategic development and any subsequent implementation of business change aligned to achieving <a href="https://ovo.com/planzero/">Plan Zero</a> </li><li style="font-weight:400;">Manage all post contract commercial matters including negotiating/agreeing compensation events and ensure that the core principles of the Commercial Manual are being implemented.</li></ul>Within your first 6 months month you’ll:<ul><li style="font-weight:500;">Have embedded with all key processes, decision points and business stakeholders</li><li style="font-weight:500;">Be comfortable explaining all OVO ES has to offer (incl our mission and benefits)</li><li style="font-weight:500;">Be known in your business area and by key collaborators as the recruiter for the job</li><li style="font-weight:500;">Have met with senior external stakeholders</li></ul> You’ll be a successful Commercial Manager here at OVO if you ideally have…<ul><li>Strong Leadership skill with Commercial management experience; particularly the management and leadership of professional services such as Quantity Surveyors, Procurement, Legal services </li><li>In-depth knowledge of the Energy Efficiency, Renewables and/or Construction markets and its current events</li><li>Strong communication and IT fluency</li><li>The ability to handle pressure and meet deadlines</li><li>Attention to detail</li></ul>   Let’s talk about what’s in it for youWe’ll pay you between £58,480 and £70,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your BelongingTo find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing...We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

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