Customer Success Officer

You will work as a member of a small customer success team and will work with customers to a) proactively identify issues with their farmizen subscription and resolve them b) answer any customer queries on in-app chat c) identify and monitor churn risks and identify churn mitigation strategies d) interact with field officers to facilitate flow of information from customer to field and vice versa. Knowing at least one of Kannada/Tamil/Telugu in addition to fluent written and verbal skills in English is desirable.