Support Operations Director, Building Controls

At 75F our mission is not only to deliver world-changing building control solutions, but also to deliver a consistently exceptional customer experience. As our Support Operations Director, you will enable our Support, Design & Installation teams to deliver on that mission. You’ll bring your expertise in building controls and automation delivery and support to help us build a best in class delivery organization.

What We Value: Teamwork | Innovation | Extreme Ownership | Tenacity

Outcomes:

• A motivated, high-performing services organization responsible for the design, install and support of the 75F solution.
• Objectively Perfect Installs – from presale design to customer handover
• World-class on-going customer support
• Solid YoY growth within our Managed Services line of business
• A process-driven, highly responsive and customer-focused support team.
• Meeting and beating services KPI such as CSAT, SLA, project profitability, support center profitability, etc.

The Person We Need Has:

• A love of, and alignment with, the 75F mission, virtues & values.
• An Extremely High Technical Aptitude… we are a high- tech company
• Thinks like an owner, not an employee
• Learns from failure and welcomes post-mortem analysis
• Integrity. At all times and in all situations. No compromise here.
• Enthusiasm & Passion – you need to inspire customers and your team to love building automation as much as you.
• Insanely good communication skills and a high level of professionalism.
• Relentless drive and unwavering will to win. Your fire can never be extinguished!
• Agility & Flexibility. Like a ninja. Only more agile and flexible.

And the following Skills & Experience:

• 5+ years working with Building Controls
• 3+ years of management experience, preferably within the Building Controls industry
• Familiarity with both the mechanical and technology side of HVAC & Building Controls
• Strong organizational and time management skills
• Industry certifications, Lean Systems experience, and Project Management are looked upon favorably
• Bachelor’s degree preferred