At Span, we are building products to drive the rapid adoption of renewable energy and enable a more modern, flexible grid. Span’s smart panel replaces the standard electrical panel to become the center for connected power in the home, providing intelligent load-balancing and revolutionary edge-of-grid controls through the Span mobile app.
We are seeking an experienced project coordinator to manage our direct to consumer deployment of Span products. The role will be a combination of customer service, project management, problem solving and sales. In this role, you will work directly with both homeowners and electricians to coordinate the customer's journey from sale to final inspection. You will cross-functionally collaborate with our sales, application engineering, electrician training, and finance teams to ensure each customer has an amazing experience.
Responsibilities
Ensure timely installations with delighted customers
Be the customer point of contact from sale through installation of their Span Smart Panel
Take ownership of the subcontractor schedule including job flow and customer experience
Use and promote straightforward, honest, and open communication style with our customers
Develop a healthy network of Span subcontractors
Coordinate with subcontractors to set up installation, determine scope, etc
Build on Span’s existing installer network to expand it to be nationwide, qualifying and signing on new electrical subcontractors
Negotiate pricing and volume of jobs with installers
Continuously improve Span’s installations
Problem solve unique situations as they arise
Assess, understand and communicate operational and customer experience hurdles to leadership
Identify areas for process improvement and assist with creating and revising the process to ensure better efficiency and customer experience
Understand and promote Span products and the Span brand
Required Qualifications
2+ years work experience in a customer service role, project management/coordination, electrical project experience and/or general construction
Detail and process oriented, extremely organized
Exceptional interpersonal and communication skills
Understanding of electrical panelboard installations.
Creative, Passionate, and comfortable working in a fast-paced environment
Self-starter, willing to take on additional responsibilities as the team continues to grow
Demonstrated passion for Span and a team-oriented personality
Bonus Qualifications
Hands-on experience with electrical wiring, construction, or product development
Understanding of construction drawings
Understanding of solar photovoltaic (PV) and energy storage system installation