Operations Team Lead

over 3 years ago
Full time role
Portland, OR, US... more
Portland, OR, US... more

Company

Aspiration is an online financial firm that offers retail banking and investing services built for everyone. Aspiration delivers the financial ...

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Job Description

Aspiration is the first VC-backed neobank on a mission to be the leading consumer financial services brand and company focused on sustainability and the environment. At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $200M in funding to date, and is growing quickly.

What You'll Do

  • Assisting with the development and implementation of processes and procedures for team functions
  • Daily task tracking related to team functions
  • Identifying and communicating to management when risks to service level maintenance arise
  • Providing insights to the team manager on available tools and resources for team functions to identify improvement suggestions
  • Working closely with other team leads and managers to streamline and improve processes
  • Collaborating with team manager to develop strategies for goal completion in areas of customer satisfaction and quality
  • Supporting technical and process-related skill development and training of team members with the team manager’s guidance
  • Maintaining knowledge of regulatory requirements affecting team processes and escalating compliance concerns to team manager
  • Participating in special projects related to team functions

What You'll Bring

  • 3+ years of related experience in a financial institution with increasing responsibility in roles
  • Progressive experience demonstrating professionalism, growth, and trustworthiness and the dedication to continued growth 
  • Strong written and verbal communication skills
  • Ability to communicate the status of team functions clearly
  • Demonstrated attention to detail
  • Strong analytical, problem solving, and organizational skills
  • Demonstrated leadership skills
  • Entrepreneurial - you do what it takes to achieve our goals, without having someone telling you what to do
  • Curiosity – when your work is finished, you are driven to enrich yourself and your team by learning and applying new things
  • A functional understanding of banking and investment products
  • Strong proficiency with personal computers and business productivity software
  • Passion for user experience, customer service, and social good

Bonus Points

  • Experience working in a fast-paced startup environment
  • Proficiency with cloud-based business intelligence, content management or case management software
  • Demonstrated and substantial success in mentoring peers, building processes, creating business value, or creating uniquely fantastic customer experiences at scale; bonus if any of these were in a financial services environment

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • Robust healthcare plans, 401K and unlimited vacation time
  • Diverse & inclusive culture

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