Service Concierge - Millbrae

Leading the future of luxury mobility
Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.
The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, and directing client inquiries. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment This role may require extended travel to Newark, CA and Casa Grande, AZ for training and temporary assignments.

The Role

• Provides a world-class customer experience to all Lucid Motors clients, internal and external
• Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
• Coordinate client appointments as needed
• Effectively handle multiple priorities while maintaining a high level of organization and customer service
• Handles other administrative duties as needed
• Communicate with the highest level of professionalism with all clients
• Work closely with other members of the service team
• Perform valet duties as needed
• Coordinate alternate transportation (loaner/rental vehicles) as needed for clients

Qualifications

• Have a passion for sustainable transportation and changing the automotive industry
• Provides a world-class customer experience to all Lucid Motors clients, internal and external
• Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
• Coordinate client appointments as needed
• Effectively handle multiple priorities while maintaining a high level of organization and customer service
• Handles other administrative duties as needed
• Communicate with the highest level of professionalism with all clients
• Work closely with other members of the service team
• Perform valet duties as needed
• Coordinate alternate transportation (loaner/rental vehicles) as needed for clients
• Have a passion for sustainable transportation and changing the automotive industry

Advantages Experience

• Experience in luxury retail
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

Be part of something amazing
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.