Operations Specialist (Disputes)

Aspiration is the first VC-backed neobank on a mission to be the leading consumer financial services brand and company focused on sustainability and the environment. At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $200M in funding to date, and is growing quickly.

What You'll Do

• Perform day-to-day operational processes that support our business, partners and customers
• Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners
• Diligently review customer disputes and meet daily SLAs
• Process and decision Regulation E fraud claims and merchant disputes
• Communicate with customers via email regarding ongoing claims
• Review incoming reports from our partners
• Partner with our Customer Engagement team to provide clarity if/when customer issues arise regarding a dispute.
• Collaborate with Operations team members to help optimize tools for improved efficiency

What You'll Bring

• 2+ year experience working in a financial services environment demonstrating professionalism, growth and trustworthiness
• Experience managing workload to meet all daily deadlines
• Regulation E/disputes and chargebacks knowledge
• A functional understanding of banking and investment products
• Passion for user experience, customer service and social good
• Strong analytical skills and attention to detail
• Exceptional reading, writing, written and verbal communication skills
• Strong proficiency with personal computers (especially Macs) and business productivity software (Adobe, Google, Microsoft)

Bonus Points

• Bank card network experience including one or more of the following: card processing, card issuing, partner management, fraud systems
• Experience working in a fast-paced startup environment
• Proficiency with cloud-based business intelligence, content management or case management software

What You'll Get

• Making an impact for a company with a mission of transforming the financial industry and the lives of millions
• Robust healthcare plans, 401K and unlimited vacation time
• Bright and collaborative office in beautiful Downtown Portland
• Diverse & inclusive culture