Customer Support Agent, Salt Lake City

about 3 years ago
Full time role
Salt Lake City, UT, US... more
Salt Lake City, UT, US... more

Company

Rad Power Bikes is an electric bike manufacturer that offers direct to consumer pricing on e-bikes and accessories and they ...

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Job Description

This role (Customer Support Agent) assists our customers who own a Rad Power Ebike and/or accessories. Interested in helping customers choose their bike - check out our Customer Service Representative role instead!

Why We’re Rad (about us): Rad Power Bikes is on a mission to get people onto bikes, electric bikes that are built for everything and priced for everyone - the weekend warriors, hardcore commuters, and family cyclists.
Madly growing, we are seeking a gifted Customer Support agent to join our team. If you can listen,  clearly communicate and problem solve issues over the phone, you would be a good fit for our team.
We provide assistance by phone and email, to customers all over the country. Come help our customers get the most from their e-bike and ride with confidence! This is an entry level role with the opportunity to grow as we grow as a business.
In order to best support our riders, this position does require a flexible schedule to include weekends and various shifts. 

Why You’re Rad (about you):

  • 1+ years of experience in customer service via the phone and email 
  • Extraordinarily detailed oriented and able to share steps and process clearly
  • Impeccable phone communication skills, especially under pressure
  • Approachable and kind, always willing to help
  • Ability to work quickly in a fast paced environment and learn on the go

Had you been with us last month, you would have:

  • Walked a new customer through the assembly of their bike (We will train you how!)
  • Shipped replacement parts to customers after assessing their needs
  • Troubleshooted an issue with an older bike with a rider and covered maintenance basics
Sounding good? Read on to understand what matters most to us:At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are: 
Responsible to our environment, community and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly.

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