Mobile Service Coordinator, Arvada

Why We’re Rad (about us): Rad Power Bikes is a leading consumer direct ebike manufacturer specializing in high quality yet affordable electric bikes for weekend warriors, hardcore commuters, and family cyclists.
Madly growing and headquartered in Seattle, we are seeking a full-time Mobile Service Coordinator to join our  Mobile team in Denver, CO. If you enjoy working in a collaborative environment and are looking to support a dynamic team, this might be the role for you! 
This is an entry level position for people who are bike enthusiasts and want to learn something new. This is an opportunity to be part of a cutting edge operation unlike any other in the bike industry. Weekend availability is required. This position will handle a variety of tasks from assembling bikes to scheduling customers. 

Why You’re Rad (about you):

• 1+ years of experience in customer service, scheduling, or event planning 
• You have a strong mechanical aptitude 
• Good communication skills, friendly attitude and interest in working with e-bike consumers 
• Ability to work quickly and systematically in a fast-paced environment 
• Experience with bikes, whether maintaining your own or in a professional setting 
• Technical & general tinkering aptitudes

Additional Requirements:

• Ability to ascend / descend ladders 
• Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance 
• Proficient manual dexterity required while using a variety of hand tools and other equipment 
• Experience with Microsoft Office Suite and/or Google Suite

You get bonus points for:

• Experience with electric bikes or vehicles 
• Proven experience in process improvement, creating efficiency to meet new standards of quality
• Experience in Netsuite or other Inventory Management System
• Experience in Shopify/Zendesk or similar software 
• Background in handling customer escalations 

Sounding good? Read on to understand what matters most to us:At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are: 
Responsible to our environment, community and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly.