Fraud Analyst

Aspiration is the first VC-backed neobank on a mission to be the leading consumer financial services brand and company focused on sustainability and the environment. At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $200M in funding to date, and is growing quickly.

What You'll Do

• Actively identify internal control gaps, interpret information, and identify new fraud trends
• Use data and daily reports to investigate fraudulent transactions for further action
• Data entry, review of daily reports, and tracking of your work
• Act as a primary liaison between internal departments and external agencies, as needed
• Identify iterative improvements across intra-department functions and communicate to team leadership
• Recommend improvements to efficiency, quality, and customer experience by documenting business cases, when investments are necessary to achieve them
• Learn and practice applying methods in process improvement, project management, and decision analytics
• Support the development of quality assurance programs across intra-department functions
• Support documentation needs across intra-department functions, as needed
• Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners
• A variety of other duties aligned with your unique skills, as our firm and its obligations expand and evolve
• Additional duties and projects, as assigned

What You'll Bring

• 3+ years of related experience in a financial institution with progressive experience demonstrating professionalism, growth, trustworthiness, and dedication to continued growth
• 1+ year of experience in fraud or loss prevention
• Strong written and verbal communication skills
• Demonstrated attention to detail
• Strong analytical, problem solving, and organizational skills
• Motivated self-starter with the ability to work independently and in teams, as needed
• Ability to assess the priority of workload and shift focus, as needed
• Demonstrated leadership skills
• Demonstrated investment and excellence in formal or informal learning and development, equivalent to a Bachelor’s degree
• A functional understanding of banking and investment products
• Strong proficiency with personal computers and business productivity software

Bonus Points

• Experience working in a fast-paced startup environment
• Proficiency with cloud-based business intelligence, content management or case management software
• Demonstrated and substantial success in building processes, creating business value, or creating uniquely fantastic customer experiences at scale; bonus if any of these were in a financial services environment
• Certifications and professional designations; bonus when relevant to banking operations, risk management, compliance, process improvement, project management, data analytics or decision analytics
• Proficiency in software languages that are useful in an environment isolated from production engineering (SQL, Python, etc); ability to apply this proficiency to accelerate day-to-day business needs

What You'll Get

• Making an impact for a company with a mission of transforming the financial industry and the lives of millions
• Robust healthcare plans, 401K and unlimited vacation time
• Diverse & inclusive culture