Customer Operations Analyst
about 3 years ago
Full time role
Chicago, IL, US
Chicago, IL, US
Job Description
Impossible Foods is addressing the most catastrophic threats facing humanity: climate change and biodiversity collapse. A global transition to a plant-based food system will turn back the clock on atmospheric CO2 levels, restore natural ecosystems and reverse meltdown in wildlife biomass.
The easiest -- if not only -- way to make our civilization sustainable is to eliminate livestock, the most dangerous technology on Earth. But humans won’t give up meat. So we need to make meat better -- more delicious and more nutritious, without animals as the underlying production technology. That means that making meat sustainably is the most important and urgent problem for the global scientific community.
Impossible Foods' mission is to completely replace the use of animals as a food-production technology by offering consumers everything they currently value about animal products -- and making products that are vastly superior to their animal analogues.
To do this, we are taking a revolutionary scientific and market-based approach. We are inventing efficient, sustainable ways to transform ingredients from plants into meat, fish and dairy foods that deliver all the pleasures and nutritional benefits consumers demand, without the destructive environmental or public health impact.
Our world-class R&D team has been building the know-how and technology platform to produce meat, fish and dairy foods from plants. Impossible Foods is experiencing rapid growth and is resolutely committed to leading all aspects of the plant-based food revolution—from discovery to commercial production. The only thing that will separate Impossible Foods from success and failure is our ability to recruit more world-class experts.
Want to join? Check out the job opening and requirements below:
Oversee and manage customer operations within the order-to-cash cycle
The easiest -- if not only -- way to make our civilization sustainable is to eliminate livestock, the most dangerous technology on Earth. But humans won’t give up meat. So we need to make meat better -- more delicious and more nutritious, without animals as the underlying production technology. That means that making meat sustainably is the most important and urgent problem for the global scientific community.
Impossible Foods' mission is to completely replace the use of animals as a food-production technology by offering consumers everything they currently value about animal products -- and making products that are vastly superior to their animal analogues.
To do this, we are taking a revolutionary scientific and market-based approach. We are inventing efficient, sustainable ways to transform ingredients from plants into meat, fish and dairy foods that deliver all the pleasures and nutritional benefits consumers demand, without the destructive environmental or public health impact.
Our world-class R&D team has been building the know-how and technology platform to produce meat, fish and dairy foods from plants. Impossible Foods is experiencing rapid growth and is resolutely committed to leading all aspects of the plant-based food revolution—from discovery to commercial production. The only thing that will separate Impossible Foods from success and failure is our ability to recruit more world-class experts.
Want to join? Check out the job opening and requirements below:
Oversee and manage customer operations within the order-to-cash cycle
You Will
- Manage order processing workflow for customers, including customer order confirmations and order revisions. Enter customer POs into Sage X3 (as needed).
- Drive resolution of customer-related issues with internal/external business partners.
- Manage day-to-day 3PL performance related to order fulfillment accuracy.
- Ensure accurate & timely order processing to meet customer requirements.
- Act as point of contact for field sales, sales operations and finance team for order inquiries.
- Manage shelf life and minimum order exception process.
- Identify opportunities and lead implementation of supply chain policies with key customers, including order size minimums, lead time adherence and mitigate customer fines.
- Spearhead initiatives with 3PLs, which could include onboarding of new customers, new product introduction readiness and order fulfillment optimization.
- Assist with deliveries damages and liaise with QA as needed.
- Serve as escalation for external (buyers) and internal customer feedback.
- Work closely with the supply planning team to meet a fill order rate of 99%.
- Other duties as assigned.
You Have
- Bachelor’s degree in Operations, Business, Supply Chain or similar field.
- Minimum 3 years’ of experience in customer service/customer logistics.
- Broad understanding of policies, processes and systems relating to Order-To-Cash cycle.
- Experience with various facets within operations including inventory, logistics, warehousing and product management.
- Customer service and analytical skills a must.
- Must be an intermediate to advanced spreadsheet user.
- Direct experience working with sales and customers required.
- Strong proficiency with ERP systems.
- Self-starter/learner that can drive cross-functional projects.
- Commitment to process improvement.
- Ability to be fluid and adaptable to changing priorities and needs.
- Experience and ability to work independently as a member of a virtual team.
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