Sr. Project Coordinator

Overview:

A Senior Project Coordinator should possess the ability to independently manage a high volume of assigned projects while also exceeding all Project Coordination metrics. They should be able to demonstrate consistent performance over a period of time.

Responsibilities:

• Independently manage a high level of assigned project workload in a timely, accurate, and consistent manner
• Handles Costco, VIP, Referrals, New utilities & New Branches
• Must be consistently exceeding KPIs for past 6 months: - QAs - 95% and above - Next Step - 85% and above - SLA’s - 95% and above
• Demonstrates proactive identification of issues, escalated trends and concerns, used judgement to escalate appropriately
• Be a role model in demonstrating "Be the Guide" behaviors - Consistently provide a “Best in Class” Customer experience, communicate positively with all cross departmental stakeholders (Incredible relationships).
• Successfully builds strong relationships with branch and sales representatives
• Onboarding of new PC's & available for cross-functional shadowing
• All other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be a current full-time employee at Sunrun
• Must been employed in your current position for at least 12 months, without a disciplinary incident.
• 2+ years Customer Service experience
• Ability to deliever exceptional customer experience
• A high level of interpersonal and communication skills required
• Ability to manage multiple projects and/or tasks
• Ability to act and think independently
• Advanced experience with Microsoft Office, Google Chrome
• Able to proficiently navigate Salesforce
• Ability to work outside of standard business hours including weekends and evening hours to meet the needs of our customer
• Demonstrate all of Sunrun’s core values
• Onboarding new PC's & Shadowing
• Has a positive attitude.
• Be a role model for peers, mentor, motivate and inspire team members, especially in difficult situations
• Dependable
• Consistent attendance in accordance with our Sunrun Policy
• Identified ways you have contributed to team success, which should include process improvements you have achieved
• SME for the team and available to answer questions
• Supports Lead w/Escalations & Dashboard management
  

Demonstrate the following competencies:

• Active Learning
• Adaptability
• Communication
• Emotional Intelligence Essentials
• Managing Work Standards
• Planning and Organizing
• Positive Approach
• Problem Solution

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.