User Experience Researcher- Contract

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

The user experience (UX) researcher creates understanding and empathy around user needs, stated and unstated, for the entire product team including designers, product managers, and engineers. The UX researcher will do so by conducting primary research, exploring the behaviors and motivations of users through methods like field visits, ethnography, surveys, structured interviews, usability testing, and logs analysis. UX research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. The UX researcher inspires change at all stages of product development by delivering compelling, written, in-person and visual presentations on research findings.

The user experience position at ChargePoint is critical because we base our product decisions on what is best for the end user and create experiences that define our industry. As electric vehicle charging pioneer and industry leader, we constantly strive to understand how our user needs and expectations are shifting and evolving.

User experience (UX) is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to yield insights that inform product strategy and guide the design of the experiences we create. Our multidisciplinary UX teams include designers, researchers, product managers, and engineers who are passionate about quality, usability, and performance. We collaborate closely with product managers, software engineers, and many others to solve complex challenges and craft powerful experiences that highlight our products’ unique capabilities and personalities. Our work touches a majority of electric vehicle drivers while exemplifying a key principle that is core to ChargePoint’s philosophy: “Focus on the user and all else will follow.”

Note: 4-6 month contact position. 

Responsibilities

• Conduct independent research on multiple aspects of products and experiences.
• Collect and analyze user behavior through lab studies, structured interviews, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
• Work with Designers, Product Managers, Engineers and others to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations.

Qualifications

Minimum qualifications:

• BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science , Journalism, or other related fields or equivalent practical experience.
• 5 years of work experience.
• Effective interpersonal, communication, negotiation and collaboration skills.
• Excellent written communication skills

Preferred qualifications:

• Master's degree or PhD in a related field.
• Experience integrating user research into product designs and design practices.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Knowledge of the electric vehicle charging infrastructure industry. Ability to communicate effectively to product leadership.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.