Senior Product Launch Program Manager

Overview:

Who we are

As the nation’s largest residential Solar/CleanTech company, Sunrun is on a mission to transform our energy system into the modern and sustainable grid of the future while making clean, renewable energy, accessible to all residential households.

To realize this vision, Sunrun is developing advanced technologies, products and services designed to reinvent the way people power their homes.  We are actively hiring world-class talent in our Energy Services product team focused on expanding our platform to connect Sunrun, utilities and the consumer. You'll work alongside other passionate designers, engineers and product managers engaged in the design and development of a product that is making real positive impact on our world.

If you are passionate about product development, data driven, execution oriented and motivated by solving for one of the biggest and most critical challenges of our time, then we say bring it on…help us disrupt a 100 year old industry and partake in advancing Sunrun’s mission of creating a planet run by the sun.

What is the role?

The Role of a Senior Product Launch Program Manager  is widely scoped. This person is the single thread leader who will manage the end to end process of delivering new and innovative full solutions to the marketplace for Sunrun. This role requires a blend of collaboration, project management, operational execution, business acumen and an in-depth understanding of all the activities involved in delivering a full solution that delights our customers and advances Sunrun’s mission. This role requires collaboration and partnership with a wide group of stakeholders across the Company.

Driving standardization of process and the creation of documentation is a major component of the role. The ability to utilize judgement and domain knowledge to anticipate issues before they block launch, as well as the ability to influence and drive change through a matrixed organization without direct authority, is critical to achieve business objectives. 

A successful candidate will be able to play an integral role in determining strategy, resources, features, schedules, and process for cross-company projects. This leader must have strong written and verbal communications skills, as well as the ability to collaborate, influence others and dive deep. 

Responsibilities:

• Owns assigned products end-to-end, from strategy to execution and reporting 
• Responsible for driving end to end product development/launch, leading and collaborating with a wide range of functional groups
• Lead/coordinate the creation of clear plans and requirements
• Monitor and report progress, manage trade offs, drive escalation and mitigation plans
• Manage team meetings, checklists, gate reviews and approvals
• Ensures messaging of key product features, processes, expectations, performance, etc. is accurate, clear, and delivered consistently across departments, and that deliverables are able to meet committed schedules
• Create, document, get buy in and implement scalable processes that can be leveraged for future products

Qualifications:

• Leadership: inspires trust and confidence with team and cross-functional peers, drives the organization to achieve the right outcomes in the right way, contributes to a winning, human-centered culture

• High Standards: expects personal performance and team performance to be nothing short of the best. High attention to detail including precise and effective communication and proven ability to manage multiple, competing priorities simultaneously

• Program/Project management:  5+ years of proven ability to deliver results on complex multidisciplinary projects. Ability to influence across the organization.
• Process Management: can lead complex end to end processes with stakeholders across dozen functional groups and several interdependencies. Proven ability to influence across multiple organizations 
• Attention to detail: pays attention to the specifics, in terms of process, customer experience or detailed metrics to deliver on impeccable product outcomes
• Communication: listens for meaning, translates concepts effectively and is articulate with both verbal and written communication; Ability to distill complex issues into digestible actionable plans tailored to the audience and effectively drive convergence. Experience in communicating with Senior Management
• Product and business judgment: has the judgment to prioritize, manage trade offs and create mitigation plans to deliver great end to end customer experience based on customer and market need, organizational limitations and business environment
• Analytical skills: Ability to synthesize and use relevant data/metrics to drive business and product decisions
• Learning and continuous improvement mindset: actively solicits feedback to improve self; proactive about improving product/process via learning and listening. Requires a curious mind to dive deep where needed to understand the technical details in order to come up with the appropriate action plans
• Adaptability: adjusts quickly to changing priorities and conditions; anticipates and copes effectively with the complexity of change
• Customer Obsession: has high degree of customer empathy and drive to understand customers; Keep Customer delight as the North Pole

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.