Customer Success Manager

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for nearly every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As we near a public listing milestone that will broaden our market leadership and build on years of innovation, ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To:

Manager, Customer Success

What You Will Be Doing

Working proactively with customers to ensure their electric vehicle (EV) charging goals are being met, their questions are answered, their systems are working properly, they are adopting all product features to enhance their use of EV charging. You will track how your customers are using their stations, reach out with data you have collected, advise on how best to utilize stations for their industry, create sales plans with internal sales team for your customers, conduct regular business review, as needed project management, and perform consultative sales.

What You Will Bring to ChargePoint

• Act as trusted adviser and escalation point
  • Advocating internal customer escalations from other departments: Support, Billing, TAC, Product, Legal and Sales
  • Responsible for customer satisfaction and working diligently to create promoters and loyal customers willing to purchase additional services, spread positive word of mouth, and act as willing references
  • Provide an unequaled customer experience for your accounts and function as the customer advocate and owner of all matters related to your customers
  • Perform monthly check-ins with primary accounts
  • Create and deliver monthly digital outreach notices to existing customers
  • Penetrate account and develop a trusted advisor relationship with key customer stakeholders, C-level executives, and executive sponsors.
  • Meet renewal, retention, growth and other account targets
  • Identify, communicate, and mitigate account risks
  • Be their customer’s advocate and “voice” within ChargePoint
  • Successfully triage priorities and effectively adapt to ensure customer value is assured

Requirements

• 3-5 years of experience in sales, account management, or customer success
  • Excellent written skills
  • Exceptional verbal phone communication
  • Bachelor’s degree

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.