Senior Site Reliability Engineer

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager, Infrastructure and Data Engineering

What You Will Be Doing

ChargePoint provides industry leading cloud services and applications for station owners to manage their charging infrastructure, drivers to keep their EVs charged, and for us to efficiently operate the worldwide network of charging stations. It is critical to provide a reliable charging experience to all stakeholders and maintain a 99.99% uptime.

An engineer in this role will be responsible for:

• Monitoring, troubleshooting and addressing live-site issues to maintain high availability, system performance and security. Understand key user-facing metrics and develop SLIs, SLO targets and error budgets.
• Consolidating complete infrastructure monitoring and alerting into a single system (Prometheus + Alertmanager), adding monitoring for missing use cases, enhancing alerts with contextual information (severity, links to dashboards, runbooks, etc.) and tweaking alerting to reduce false positives.
• Upgrading & patching OS, databases, networking & other infrastructure components.
• Optimizing on-call processes, leading incident management, post-mortems, root-cause analysis.
• Continuously finding opportunities to improve system reliability and uptime e.g., by building self-healing systems, adding monitoring for critical scenarios, striving to automate manual processes.

What You Will Bring to ChargePoint

• SRE mindset taking a proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Experience using observability tools and troubleshooting skills to quickly identify and fix complex issues in distributed infrastructure & software.
• Previous experience working in a fast-paced, fast-growing, and results-driven environment that demands consistent and enduring excellence.
• Ability to identify issues and develop and implement solutions to meet department and company goals.
• Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines.

Requirements

• Bachelor’s degree in computer science or other highly technical, scientific discipline
• 3+ years of experience managing distributed systems & web applications with high uptime requirements that are being used by 10+ millions of users.
• Experience with Linux and LAMP stack.
• Experience with observability tools e.g., Prometheus, Grafana, Cloudwatch, Zabbix, ELK
• Self-starter; strong drive, bias-to-action, commitment and work ethic; willingness to take on big challenges and own the results from brainstorm to execution.
• Excellent written and verbal communication skills - Able to influence others effectively.

Preferred

• Familiarity with cloud computing and AWS ecosystem
• Programming experience for automating repetitive tasks.
• Bonus: Not required but flexibility to work on an off-schedule e.g., evenings or weekends.

Location

Gurgaon, India (Remote candidate can also apply)

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.