UX Designer (12 month FTC)

about 3 years ago
Full time role
Bristol, England, GB... more
Bristol, England, GB... more

Company

OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

View Company Profile

Job Description

User Experience Designer

Interaction design role embedded in a major programme

OVO Energy Field Force, Bristol or London

OVO exists to power human progress with clean and affordable energy for everyone.

Our user experience community is growing and we’re seeking someone to join the product team building new tools to coordinate and support our UK network of field engineers.

Our aim is to help people better manage their energy usage and to support the UK’s drive to reduce carbon emissions. This means offering products which help our customers improve their homes’ energy efficiency. Our Field Force business includes hundreds  of smart meter installers who visit homes to install hardware like smart meters and IoT energy devices, as well as the scheduling staff who plan and manage their workloads.

We have an ambitious goal of installing a million smart meters in 2021. And as we continue to grow, these devices will enable us to meet our bold target of a carbon neutral business by 2030. To achieve this we need to increase our installs per day, minimise failed installs, and optimise our route planning. We’re on track to launch our new system in spring and roll out to hundreds of people; we’ll then need to gather, understand, and prioritise feedback and issues to inform what we do next.

Our main challenge is how to show a lot of information in a time-sensitive way, without overwhelming people. Experience designing B2B systems would be ace, but isn’t required.

We’re building the future of our business and we’ve a lot to do. You’ll join a small team and work closely with everyone, taking responsibility for our web app’s interaction and interface design. You’ll also pair with our Design lead who coordinates the research, service design, and information architecture—a great opportunity to learn, grow, and take on more responsibility.

This role can be based in Bristol or London, and you’ll collaborate with people across Europe. Learn more at careers.ovo.com and Glassdoor. We were delighted to win our 3rd Top Employers award, uSwitch's Supplier of the Year, and Company of the Decade.

Diverse teams are the best teams. Only when we represent everyone, can we build services for everyone. We’re keen to meet people with varied backgrounds: the more inclusive we are the better our work will be. We understand some people may not apply to jobs unless they tick every box. And we know 'normal' office hours don't work for everyone, so we're open to discussing flexible working requests. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Your objectives 

  • design and build B2B tools so we can offer a better, more efficient service to our customers
  • deeply understand how schedulers think, and define a suitable interaction model
  • demonstrate a rapid and collaborative design process which involves the whole team
  • contribute to evolving our lean discovery and design process in a fast-paced environment
  • expand our design system with interactions and components for complex B2B tasks

You’ll define, shape, and deliver live solutions for our staff, and need to go beyond problem solving: we’re after a problem finder.

What you’ll be doing

First three months

  • immerse yourself in the energy industry and our market landscape – be curious!
  • meet our field engineers and scheduling staff to understand their biggest frustrations
  • get started straight away designing workflows and interactions across platforms
  • pair with your product manager to understand what’s been built, and how best to work
  • get to know your new team, and connect with our wider research and design community

Within six months

  • take a leading role in the team’s daily design and delivery work, encouraging iteration
  • collaborate with developers to ensure feasible and inclusive solutions
  • work closely with your product manager to inform the team’s roadmap and backlog
  • help your team validate or dismiss the assumptions they’ve had to make so far
  • involve everyone in a culture of collaborative research, design, and testing

You’ll love working with us if you...

  • have a passion for understanding real people’s real problems, and an abie to coach the people you work with not to jump to solutions too quickly
  • have a critical thinking process and enjoy studying problems to puzzle out the challenges
  • recognise assumptions (including your own) and seek ways to try and invalidate them
  • have a diverse and evolving toolbox of methods and techniques for visualising problems, user journeys, and interactions, as well as for developing and testing solutions
  • are empathetic with colleagues as well as customers, especially when you’re communicating research findings, explaining the rationale behind a design, or questioning ways of working
  • know your strengths, and recognise there’s always more to learn from others
  • embrace agility and iteration, and celebrate learning and change

You’ll join our OVO-wide community of 60+ researchers and designers. We help teams see through the eyes of real people—understanding their context, motivations, and needs—so we can improve things for everyone.

We use whatever methods and media best suit the challenge, and inform strategic choices about where improvements could have the greatest impact. We love design workshops, exciting colleagues about service design, improving our accessibility, and putting participants first in our research; check out all our blogs. We fall in love with the problem, not our solutions.

OVO’s here to challenge the status quo: to do what’s right, find a better way, and build something great. We embrace simplicity, transparency, and treating people and planet fairly. We understand that attracting and keeping the best talent is key to our forward-thinking future, so our people will always share in our success. Our benefits are nice too.

We want to build teams which represent a variety of backgrounds, perspectives, and skills, and we hire on the basis of merit and potential. So get in touch, ask lots of questions.

Similar jobs





OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

View Company Profile

Similar jobs