One Concern: Senior Consultant - Independent Contributor (Japan) About UsOne Concern is a Menlo Park-based benevolent artificial intelligence company with a mission to save lives and livelihoods before, during and after disasters. Founded at Stanford University, One Concern enables cities, corporations and citizens to embrace a disaster-free future, through AI-enabled technology, policy and finance. By combining data science and natural phenomena science we are pursuing a vision for planetary-scale resilience, where everyone lives in a safe, equitable, and sustainable world. One Concern is growing rapidly and we are looking for passionate, motivated and high reaching people to join our team. Our engineering challenges are unique, so you should be comfortable in uncharted territory and excited to create systems that can support cities of 100,000 and 10 million people alike, and also corporates which have natural hazard risk exposures to be managed. One Concern Japan is a small and growing team that has a startup mentality and is the frontline for One Concern’s efforts in Japan. Japan is a strong market for One Concern and recently One Concern has just been engaged with a mega P&C company for deploying its live and resilience products to the Japanese market. As a Consulting / Customer Success Independent Contributor, you will be one of the key early members of this team reporting directly to the Service Delivery and Customer Success Management Lead. In 2020 and 2021, One Concern will have several local municipalities and corporate deployment opportunities. We’re a startup focused on global resiliency. Our market is young and chaotic. Our mission is important. Our people are talented and passionate. If that sounds exciting, let’s talk! Requirements■ 5+ years of experience within a Professional Service, Customer Success or Service Delivery role to deploy foreign based Saas products to the Japanese market■ Motivation to learn new things■ Strong aptitude for technical software products■ Oral and written communication skills in Japanese at the native speaker level■ English language skills required■ Strategic thinking and problem-solving aptitude■ Advanced documentation and presentation skills■ BS/BA or equivalent level degree holder■ Strong attention to detail■ Open to travelling all over Japan ■ Mission driven Responsibilities You’re going to be a customer success team, but your key responsibilities shall be more like consultancy work to understand customers and to address their needs by our SaaS platform..■ Organize a series of interviews with prospective users at a customer organization and understand customers’ pain, needs and wants by facilitating multi-stakeholder discussions■ Assess how our product can address those customers’ pain and come up with KPIs to monitor ■ Enable customers and partners to collect necessary data or information to deploy our service based on their requirements■ Recognize risks and issues to block delivery or maintain healthy customer relationship and escalate to necessary stakeholders■ Coach both customers and partners on enabling them to solve their pains on issues by utilizing our product ■ Link customer voice and vision to our product, work closely with our product and technology teams to enhance our value proposition■ Play key role among a customer, business partner and our offshore team to attain any other business goals
Bonus Points ■ Experience with engaging clients in the public sector, government and financial industry ■ Knowledge and/or experience in Machine Learning, or Artificial Intelligence■ Experience at an early stage Saas startup■ Experience as a consultant at business and/or IT consulting firm■ Experience with the realms of disaster management, structural engineering, flood science or other natural hazards■ Knowledge and/or experience in BCP/BCM at private companies We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, natural origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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