Collections Strategy Analyst (Final Debt)

Location: Flexible in the UK, with a requirement to work at OVO sites in Bristol or London when required

We launched in 2009 with a mission to change energy for the better. Since then, we’ve welcomed over a million members, planted a million trees, and set our sights on helping save the planet.

As a Group, we’re working to become a net zero carbon business by 2030, while helping our OVO Energy members halve their carbon footprints at the same time. 

Green energy and technology are great tools to fight the climate crisis with. But it’s people power that will rewrite history.  

So we’re building a zero carbon team inside and out. Of people who share our values, feel inspired by our mission, and want to make change happen. When you work for OVO, it’s not just a job. It’s the work of a lifetime. And we want the sharpest minds to help. 

Up for the challenge?

Where in the world of OVO will I be working? 

You'll be working within the Credit Risk and Collections Strategy team, as part of a shared service Collections and Revenue function. The team is responsible for preventing debt arising in the first place, where we can, to help our members with effective payment mechanisms in times of genuine need and to control revenue loss where processes can be subject to fraud.

What will I be doing?

Your key role will be to support the Pay Monthly Collections Manager in improving the performance of the final debt collections processes. You will develop and maintain user friendly reports that support performance analysis & decision making. A critical part of your role will be to provide insight and recommendations that will drive reductions in bad debt and see those through to delivery.

Key responsibilities include:

• Digesting analysis from the Collections Strategy Analyst function, delivering impactful recommendations and seeing those through to delivery.
• Mapping process changes and supporting smooth delivery of changes to the final collections processes
• Ensuring effective maintenance of the collections processes affecting the final debt portfolio.

Is this the job for me? 

You’re a data savvy, numbers person who has experience in a similar role, maintaining process within a data-orientated role. You’re confident with interpreting graphical representations of data and making recommendations on the back of this. You’re highly numerate & analytical, able to delve into the detail but understand the strategic view.

You've got strong communication skills are able to clearly and concisely articulate results to senior people across the business. You’ll have excellent presentation skills and the proven track record of engaging efficiently with internal and external partners.  

Ideally you will:

• Be open to the opportunity to develop your experience with core analysis technologies ie SQL, BigQuery, Tableau & Excel/Sheets
• Have experience working in a Collections/Finance department 
• Have Statistical knowledge including sampling, significance, hypothesis testing
• Be experienced in process mapping and change delivery

Life at OVO can be quite fast-paced. It's a dynamic environment, where change happens quickly, so you're comfortable dealing with ambiguity. You thrive on challenges and making a difference.

From us you’ll get* 

• An annual discretionary bonus
• 4% of your salary to spend on flexible lifestyle benefits
• 5% matched employer contribution to your pension
• 25 days holiday + 1 for your birthday
• And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!