Technical Maintenance Associate

  • Nautilus Labs
  • New York, NY, USA
  • Feb 18, 2021

Job Description

About Nautilus.

Nautilus is building artificial intelligence to advance the efficiency of ocean commerce. We deliver technology to help shipping companies minimize fuel consumption, maximize operational efficiency, and optimize fleet performance. By arming ship owners and operators with real-time predictive decision support, Nautilus is reducing greenhouse gas emissions and making global trade sustainable.

Ocean shipping consumes over $100 billion dollars of fuel every year, and up to 30% of it can be saved. For owner-operators, reliance on manually collected and analyzed data makes it difficult to optimize fleet performance in real-time. By providing a unified data platform that leverages machine learning, Nautilus helps its clients make better decisions to maximize the return on each ship and every voyage. For our clients, this means they drive closer collaboration, greater transparency, and stronger accountability across their global teams every day.

About You.

Client Success owns the client relationship post-sales. The team's goal is to maximize client value with every interaction including pre-sales support, ship activation, onboarding/training users, uncovering valuable data insights, monitoring client health, and identifying upsell opportunities. The team consists of client success managers who work with a set of named accounts, deployment specialists who handle ship integrations, and industry specialists who use the tool to derive insights to help clients optimize their fleets. Together these teams are responsible for empowering our clients to become expert users and achieve amazing results.

We are looking for a Technical Maintenance Associate who is an organized problem solver and has a proven track record for effectively documenting and communicating complex data issues. They will be working in a challenging and dynamic environment where they will solve issues that occur in vessel data from maritime clients and influence how high quality insights are provided through Nautilus Platform. 

Outcomes for the Role.

  • Review data issues raised in client data or seen in Nautilus platform and independently determine root cause of the issues
  • Collaborate with Deployment Managers in end-to-end testing of vessels in platform before go-live
  • Organize and manage how data issues are tracked and addressed across 100-200 live vessels
  • Effectively leverage JIRA tickets and other internal tools to loop in the necessary internal stakeholders for problem-solving
  • Support Client Success Managers with existing clients by being the internal point person regarding data setup and troubleshooting for live vessels
  • Work independently as well as collaborate across multiple teams
  • Clearly communicate with clients to gather information during data issue investigations

Proficiencies.

  • Bachelor's degree in a quantitative field (eg. math, science, engineering, economics, etc.)
  • Write effective emails in business English that translate well to international stakeholders
  • Clearly and concisely communicate technical questions and answers related to data by combining visuals and text
  • Ability to partner cross-functionally, across time zones and providing timely updates to internal stakeholders
  • Familiarity with project management methods, project implementations, project structure and life cycle, and best practice standards and tools
  • Flexible critical thinking and analytical skills with an ability to find drivers behind the data
  • Inquisitive to dive deep into data to investigate anomalies
  • Advanced proficiency in Excel
  • Experience with relational databases
  • Knowledge and experience with at least one programming language
  • Self motivated and resourceful, ready to learn new skills along the way

Our Core Values.

Get ready to join a group of diverse, smart, talented, and driven individuals. We are looking for people who are motivated by environmentalism and a future where shipping is sustainable and safe. A team member joining Nautilus is...

  • We’re THOUGHTFUL, with a bias towards action.
  • We’re an INCLUSIVE crew, and we are not passengers along for the ride.
  • We’re DIRECT and we ask the tough questions.
  • We EMPATHIZE with humanity.
Location: We are currently 100% remote and once we reopen the NYC office, this role will be required to report there.  No relocation assistance is available.

If you’re the right candidate, we want to hear from you. Please apply using the contact form.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Organization Type

Company

Sectors

Energy

Drawdown Solutions

Efficient Ocean Shipping

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