Senior Operations Program Manager (m/w/d)

About Spin

Spin is a fast-growing micro mobility company committed to a world with clean air, liveable cities, safe streets, and widespread access to convenient, affordable transportation. If you’re searching for a top-tier career where you can make a difference and dynamically collaborate within a creative, lively environment—Spin welcomes you!

We’re passionate about transportation and technology. The work we accomplish fulfills a sense of meaning and purpose, which goes beyond the traditional dimensions of a workplace. Our products and initiatives directly influence people’s lives, which is proven by our customers' feedback.

Founded in 2017, and now a subsidiary of Ford Motor Company, we have worked together with cities, campuses, community groups, and businesses to expand internationally. Even as we expand, we maintain the close feeling of a small business, with “fireside chats” chats led by our company’s founders, weekly OKR pop-up videos, music-infused presentations at our All Hands meetings, and more. During this time of working remotely, our creativity and shared goals have kept us united and bonded within our virtual community.

We are a diverse team of artists, engineers, designers, urban planners, policymakers, marketers, and operators. We believe in inclusivity and build powerful alliances to fulfill our goals and move our mission forward. Above all, we at Spin are connected by our values and #BeOrange spirit, which represents unity, purpose, passion, and creativity.

About the role

The Senior Operations Program Manager - Europe is a senior leader on the Operations team that drives and implements strategic initiatives for our European markets. This leader reports into the Director of Infrastructure (Global) and is based in Europe with strong ties to not only our EU-based team, but also our US-based Central Operations team. This is an exciting opportunity to shape the future of an entire region undergoing hypergrowth and focus on improving metrics, standardizing processes, supporting innovation, and so much more.

Responsibilities

• Be the glue between our European markets and our US-based Central Operations team that support global functions
• Build relationships with an ecosystem of internal stakeholders and external service providers in service of shared Central Operations goals
• Translate existing playbooks and SOPs into country-specific guidelines
• Drive development of European-specific playbooks for new processes
• Support strategic projects around: asset management and loss reduction, warehouse operations, repair operations, vehicle management, safety operations, Spin Hubs, market innovation, rider growth, market launches, and workforce optimization
• Collaborate closely with senior leadership on our European growth strategy

Qualifications

• BA/BS degree or equivalent
• 8+ years of operations management, business operations, or related startup experience OR 6+ years experience with a Master’s degree
• Ability to drive results cross-functionally in a highly (international) matrixed environment
• You are an outstanding leader and able to provide direction, set clear expectations and inspire through role modelling
• Experience working in a fast paced environment or high growth start up a plus
• Comfort with ambiguity, with a bias towards creating processes and structure
• Excellent communication skills in all forms, written and verbal
• Highly analytical background and experience with using data to drive action and results
• Excellent project management skills, ability to prioritize, and obsessive attention to detail
• An entrepreneurial spirit - no problems with rolling up yours sleeves
• You are fluent in English verbally and written
• Fluency verbal and written in German, Spanish or another European Language is a plus but not required
• Willing to travel up to 20% of the time