Customer Service Representative

Why You’re Rad (about you):

• Prior experience in customer service via the phone, email, and social media 
• Experience in developing relationships with customers
• Impeccable verbal and written communication skills, especially under pressure
• Ability to multitask
• Skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members

Additional Requirements:

• Minimum Medium Vocational Education (MBO4)
• Proficiency in Dutch, English and at least one additional European language (specifically French or German)
• Proficiency with Microsoft Office, Google suite (Docs, Sheets, etc),

You get bonus points for:

• Experience with electric bikes or vehicles
• Knowledge of major social media platform (big plus if you've used them on a business level)
• Proficiency in an additional European language (French or German)

Had you been with us last month, you would have:

• Performed pre-sale customer support via email, phone, social, and in person including answering questions, detailing products, and above all, ensuring that all potential customers are left with a fantastic experience
• Performed post-sale support via above channels including bike operations, best practices, and basic tech support
• Participated in local outreach events and related events with sales team as needed
• Learned the industry to understand the products we offer on a technical level
• Assisted in the implementation and maintenance of customer service systems, shipping software
• Collaborated with members of other teams to find answers and be a resource to teammates
• Advocated for customers by identifying trends and suggesting improvements to processes, policies and products
• Additional duties and overtime as required