Training Manager, Customer Support

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Program Manager, Customer Support

What You Will Be Doing

The Training Manager will be supporting the growth and development of our people by delivering training, in-person and virtually. To ensure success, the Training Manager will support the business by developing and delivering training content that is relevant to the knowledge and abilities needed for operational excellence and company growth across Customer Support teams. This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedures.

What You Will Bring to ChargePoint

• Deliver high-impact, succinct, rich content to drive learning transfer across Customer Support teams

• Provide instructional expertise and recommendations to ensure creative, innovative, and scalable programs for all levels using adult learning theories and methodologies

• Independent design and delivery of training curriculum to meet identified training needs using rapid development tools and process

• Consult with functional stakeholders, leaders and SMEs to gather information needed in the creation, implement and improve training programs/materials

• Conduct training needs analysis with stakeholders; develop training recommendations and coordinate training support for team members/teams

• Develop facilitation criteria for instructor-led components, conducts train-the-trainer sessions and supports peer development

• Interest in pioneering and building new programs for learning as dynamic internal/customer landscape and teams evolve

• Identifies innovative ways for training projects, content and delivery to be updated or improved

• Facilitation using a variety of learning methodologies, media, and materials

• Advance training curriculum in-step with industry trends, innovation, and technology

• Conduct one-on-one training/coaching as needed

• Consistently evaluate training effectiveness; solicit feedback and refine and/or develop new training curriculum as needed.

Requirements

• Bachelor’s degree in a business, education or related field, or equivalent combination of education and experience.

• 5+ years’ experience with training delivery in a customer service atmosphere, with increasing responsibilities including personnel management experience

• Comprehensive knowledge of adult learning theory, instructional design theory, and organizational behavior needed to create instructional materials and ensure exceptional facilitation

• Ability to deliver effective training workshops through a variety of methods

• Ability to identify learning gaps and provide improvements to content and delivery

 

• Ability to build and manage relationships, and portray credibility by following through on commitments

• Ability to manage multiple projects simultaneously, work effectively in an environment that is constantly changing and evolving to bring about change

• Previous contact center/call center experience preferred

• Strong communication skills – ability to communicate timely (written & verbal), effectively and

  clearly with various audiences (e.g. Management, Peers, and Business Partners) is required

• Must be capable of working in a fast paced dynamic environment with the ability to learn and

  adapt quickly

• Customer focused, good problem solving skills and the ability to work collaboratively or

  independently with strong follow-up and multitasking skills are required

• Excellent verbal and written communication skills

Location

Scottsdale, AZ

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.