Client Success Manager

EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices. As a Client Success Manager, helping our clients achieve their goals is your mandate. You will own the client relationship end-to-end, including managing the launch of our platform and programs, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, product, engineering and marketing teams to maintain account health.

This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment and possesses a keen commercial sense, is an effective multitasker with great attention to detail. The successful candidate is a quick learner and self-starter, has the ability to communicate a variety of data driven messages to varying audiences, can build relationships, is client-focused, and consistently achieves results.   

Responsibilities

• Be a Client Success advocate: Be the project manager for program launches and manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization. 
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding clients’ objectives and guiding clients through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem solve when difficult situations arise and resolve operational challenges.
• Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
• Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams.

Qualifications: 

• Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients 
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional, fast paced work environment
• BS or BA degree
• At least 3 years of professional experience in technology services or customer success (with a strong preference for experience within a SaaS or enterprise software-related field)

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the leading companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.