Customer Programs Support Associate

EnergyHub is a dynamic software technology company with a platform that lets utilities turn their customers’ smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. EnergyHub’s technology is connected to more than eight million consumers through partnerships with the most exciting companies in the "internet of things". This is an exciting opportunity to join a growing company and help build for the future.

EnergyHub is looking for a Support Associate to ensure the success of all our utility and consumer programs. We’re now supporting dozens of electric utility programs and are growing quickly!

Responsibilities

• Provide phone and email support for our program applicants and participants
• Provide 2nd and 3rd line of support to utility program staff and partner company customer support teams
• Manage a trouble ticket queue to track issues from initial report to resolution
• Work with other internal teams to identify systemic issues and recommended
• improvements to product and processes
• Provide weekly and monthly reporting on all program support activity as needed

Qualifications

• Experience in a customer support and/or process management role
• Excellent attention to detail
• Proven track record of managing multiple tasks simultaneously a big plus
• An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
• Fantastic written and verbal communication skills
• Experience with MS Office, especially Excel a plus
• Experience reporting software bugs and support ticket management a big plus

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the leading companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.