Field Operations Development Manager

Location: Any of our offices

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Best Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

We launched in 2009 with a mission to change energy for the better. Since then, we’ve welcomed over a million members, planted a million trees, and set our sights on helping save the planet.

As a Group, we’re working to become a net zero carbon business by 2030, while helping our OVO Energy members halve their carbon footprints at the same time.

Green energy and technology are great tools to fight the climate crisis with. But it’s people power that will rewrite history.

So we’re building a zero carbon team inside and out. Of people who share our values, feel inspired by our mission, and want to make change happen. When you work for OVO, it’s not just a job. It’s the work of a lifetime. And we want the sharpest minds to help. 

Up for the challenge?

Where in the world of OVO will I be working?

The OVO Group’s mission is to drive progress towards net zero carbon living. To reach zero, we need everyone to come together. Not as customers buying energy, but as members with a common goal.  OVO Metering is at the heart of bringing Britain’s energy system into the 21st Century. Field Operations is an integral part in creating a smart energy system which will mean that our energy networks are run in a completely new way.  You’ll be working within Service Delivery in this new highly visible position. 

What will I be doing?

Reporting to the Senior Field Growth & Development Manager you’ll work closely with our operational leaders to design and deliver skills development that will equip our Smart Energy Engineers and Operational Support teams to deliver against our Plan Zero objectives as we serve our customers in their homes.  

Field Operations is responsible for delivering role specific development training beyond the remit of the central People Development and Learning team so as Development Manager you’ll be required to coordinate this activity across the team of ~1250 field based and ~250 office/home based members of the Field ops team.

Key Responsibilities

• Developing new role-specific, soft skill content across multiple platforms that will support delivery of Field Operations ambitious goals
• Conduct training needs assessments across multiple areas within Field Operations to ensure we create content designed to maximise the potential of our people
• Develop detailed training and development proposals and plans to accelerate growth and development opportunities across Field Operations
• Working closely alongside our Training and Development Planning Manager responsible for delivering our technical training requirements, you’ll work together to build and maintain a holistic training calendar to  provide regular forecasts of training and development requirements and opportunities
• Create reporting on training activities and analyse data in order to drive results and measure learning effectiveness
• Prepare and deliver reviews of training to assure senior management of the value, quality and appropriateness of training investment
• Lead a small team of training and development specialists 
• Work closely with the central OVO L&D team ensuring cohesion across the two  teams 
• Scope our new technology driven training solutions designed to enhance our training experience and help us build the best place to work

Do I have what it takes?

Skills and experience:

• Experience leading training teams (or similar experience) to implement world-class technical training and learning programmes
• Experience implementing and supporting training for field-based engineering teams 
• Experience and familiarity with different technologies to deliver training and learning, including virtual delivery technologies.
• Proven ability to multitask and prioritise critical tasks with a high attention to detail
• Superior written and verbal communication skills and ability to succinctly summarise key findings
• Experience of working in a fast paced environment where prioritisation is required
• People leadership experience, with a sound understanding of what it takes to inspire and motivate people to deliver their best performance in work.

Ideally you will have…

• Experience with optimising an externally led training delivery operation to deliver quantifiable cash flow, margin and productivity improvement benefits.
• Ability to work independently and be self-motivated in a fast-paced, often ambiguous and rapidly changing environment

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!