Team Lead, Operations

Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves.
The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million metric tons of wasted carbon emissions every year. At Convoy, our digital freight network helps reduce those empty miles and cut carbon waste by nearly half.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help move the world forward.
About you:You are passionate about Associate development, problem solving and customer service. You have experience working in a fast paced environment with competing priorities. You enjoy creating and executing strategic growth plans for your business area. You will help onboard and supervise the continued performance of a team of Operations Associates. You’ll play an integral role in setting culture and will bring the energy, grit, and work ethic necessary to get the job done! 
Note: This shift will be Monday-Friday, and you will need to be flexible with the shift hours.

You will:

• Support training and onboarding Operations Associates
• Provide daily direction and communication to the team to ensure SLAs are met with high quality service
• Create and maintain a positive, energetic work environment so team members are motivated to perform at their highest level
• Partner with our Supply and Demand teams to execute ction plans for accounts and company initiatives
• Perform ongoing process and procedure evaluation, improvement, and training
• Assist Operations Manager with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs

We're looking for someone who has:

• A Bachelor's Degree from an accredited university
• 2-4 years of  direct management experience for employees and their performance 
• Past experience mentoring, leading, and/or training teammates
• Exceptional written and verbal communication skills
• Ability to be an empathetic listener, candid communicator, and are not afraid to ask for help
• Ability to be scrappy; willing to dive in and do what’s needed, regardless of whether it’s in the job description
• Excellent problem-solving skills with the ability to simultaneously manage multiple initiatives
• Ability to work independently, think creatively, problem solve to deliver results in a fast-paced environment

Nice to haves:

• MBA or Master's degree
• Experience leading large-scale process improvements through Lean process, Kaizen, and Six Sigma
• Beginner to intermediate level experience with programing languages ie. SQL, Java, Python

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

Benefits: Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 
* On demand mental and emotional health benefits through Lyra * On demand primary care through 98.6* Generous paid time off* Paid parental leave program * Fertility benefit solutions via Progyny * Child-care and adult/elder-care options through Bright Horizons* Opportunity to join and contribute to one of our Employee Resource Groups* Ability to make a real world impact!
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!