ESC Dispatcher (9 month FTC)

Role: ESC Dispatcher (9 month FTC)

Location: Havant or Bristol

Hours: 37 hours weekly 13:45 – 00:00 4 days a week (every other weekend) 

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

We’re SSE Energy Services. We’re part of OVO Group, a family of brands on a mission to drive progress towards zero carbon living. 

We’re proud to supply energy to millions of homes in the UK. We even offer broadband, boiler and heating cover. Bringing life’s essentials to all corners of the country.

We’re here to keep the UK running, street by street, home by home. Doing our bit to make everyday life easier. Being here for people when they need us most. And making sure every home works brilliantly, no matter what it takes.

But bringing people exceptional service and clever ways to save money, isn’t easy. We need the brightest brains and the best kind of people to help us. 

Think you’ve got what it takes? Get in touch!

Where in the world of OVO will I be working? 

You will be working within our Emergency Team supporting our Smart and Paygo customers off supply. You will build a great relationship with field engineers and work to allocate them emergency jobs to get our customers back on supply. Team work is key in this role as you will be working with other stakeholders to ensure we attend the emergency’s within our SLA. 

What will I be doing?

You will be working with our field colleagues and allocating our emergency jobs to assist our customers off supply. We have to attend our emergency jobs within a certain time scale so working efficiently and with accurately is key. 

Responsibilities

• Allocating emergency jobs to engineers
• Raising and closing down jobs
• Taking phone calls
• Dealing with a variety of stakeholders
• Admin work to support the business area

Is this the job for me? 

This role can be fast-paced so it’s crucial that you enjoy working under pressure and that you excel in being able to prioritise your work.

You’ll demonstrate a good attention to detail and will have experience of talking to a wide range of people over the phone, face to face and via email, providing excellent service at all times.

• Resilient 
• Able to stay calm under pressure - you thrive with the challenge.
• Phenomenal at organisation; prior experience within a coordination style role is a plus!
• Great Communication Skills
• Technologically confident - comfortable using a range of computer systems at once
• Comfortable adapting to change in a vibrant, dynamic environment
• Able to work independently and as part of a team
• Using initiative

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!