Product Support Specialist

  • Rad Power Bikes
  • Salt Lake City, UT
  • Mar 04, 2021

Job Description

Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people riding on radical electric bikes that are built for everything and priced for everyone.
Join our virtual customer support team and help current riders troubleshoot their ebikes and accessories!
Always willing to help, our Product Support Agents are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, and work from home. Paid training will be at our local hub, so candidates should live within a drivable commute of Salt Lake City.

Why You’re Rad (about you):

  • 1+ years of experience in customer service via the phone and email 
  • Extraordinarily detailed oriented and able to share steps and process clearly
  • Impeccable phone communication skills, especially under pressure
  • Approachable and kind, always willing to help
  • Ability to work quickly in a fast paced environment and learn on the go
Sounding good? Read on to understand what matters most to us:
At Rad Power Bikes we take our company values seriously. Our RADICAL values really do frame our expectations for each and every team member. We are: Responsible to our environment, community, partners and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly.

Organization Type


Organization Size




Drawdown solutions

Bicycle Infrastructure, Electric Bikes

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