Product Manager - Reads & Disputes

Location: Flexible - able to be in Bristol at least one day per week

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

Where in the world of OVO will I be working?

The OVO Group's mission is to drive progress towards net zero carbon living. We're a collection of companies with a single vision: to power human progress with clean affordable energy for everyone.  Find out more here.

Kaluza is the centrepiece of OVO Group's ambition to become the world leader in distributed energy technology. Kaluza is shaping the future: a distributed, consumer-centric energy system that will be the nervous system connecting energy retailers, grid & network operators and consumers to provide clean, affordable energy for everyone.

Orion by Kaluza is our flexible software platform which enables energy suppliers to provide a simple, transparent, reliable & ultimately delightful experience to their customers. We build tools and processes which enable suppliers to solve customer problems and help end-users better manage their energy at home.

What will I be doing?

We’re looking for a product manager to lead a cross-functional team. This team is responsible for designing and building tools on the Orion Energy Platform which help energy retailers:

• Obtain and bill to opening and closing meter reads
• Raise a dispute for any out-of-line opening or closing meter read

Deciding to switch suppliers can be a big deal for customers.  Sometimes it’s the first time a customer has switched in years.  For others, switching is a regular part of managing their household finances - switching at the end of their contract to find the best deal.  Transferring between suppliers is a key customer journey with many touchpoints for the customer and with industry parties - there are many exceptions that can arise out of opening and closing meter reads and confusion and delays are common.  This is a critical area for Orion - creating the crucial first impressions for customers and ensuring that suppliers are able to bill accurately and promptly for new and leaving customers.

You’ll lead and motivate your team to design and build experiences which help customers through their journey of providing an opening meter read when joining a new energy provider. This team is also responsible for improving the platform tooling and ensuring low operational costs for when suppliers need to intervene with exceptions. You’ll help guide your team in setting their product vision & strategy.  The successful candidate will need to show a real passion for bringing together a wide range of complex needs and requirements from customers, energy retailers and regulatory bodies and working with their teams to deliver simple and innovative solutions.

Is this the job for me?

You:

• Are looking for autonomy and accountability to deliver great outcomes, while delivering value at the earliest opportunity
• Want an opportunity to lead by example and collaborate with stakeholders on iterative product development
• Are passionate about working in a dynamic environment and responding to change
• Find new concepts easy to understand, and show the tenacity to keep asking until clarity is achieved
• Love sharing your skills and experiences with colleagues
• Know your strengths, yet recognise there's always more to learn from others
• Build bridges with people across the organisation
• Humbly embrace servant leadership 

Ideally you will be:

• From a product or startup background, can demonstrate experience of managing multiple stakeholders in a fast-paced competitive environment
• Have worked in complex ecosystems, and is excited by working in new and challenging sectors
• Passionate about working alongside retail brands to understand and solve the complex challenges they face
• Have a track record with iterative product development from discovery to launch to continual optimisation
• Experienced in owning, measuring and reporting on key product metrics
• Comfortable and enjoy working with cross-functional teams on a day-to-day basis
• Experienced with analytics tools and using data to help prioritise your roadmap
• Passionate about digital, agile, software product management
• Happy to own, shape, and go all-in on a product
• Outcome rather than delivery-focussed
• Passionate about what you do and are highly driven to achieve your professional & personal goals
• A team player who embraces collaboration within your team and across different teams

From us you’ll get* 

• 4% of your salary to spend on flexible lifestyle benefits
• 5% matched employer contribution to your pension
• 25 days holiday + 1 for your birthday
• Flexible working hours
• And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!