Director of Product Management, Consumer Experience

  • Spin
  • San Francisco, CA
  • Apr 07, 2021

Job Description

About Spin Spin is a fast-growing micromobility company committed to a world with clean air, liveable cities, safe streets, and widespread access to convenient, affordable transportation. If you’re searching for a top-tier career where you can make a difference and dynamically collaborate within a creative, lively environment—Spin welcomes you!

We’re passionate about transportation and technology. The work we accomplish fulfills a sense of meaning and purpose, which goes beyond the traditional dimensions of a workplace. Our products and initiatives directly influence people’s lives, which is proven by our customers' feedback.

Founded in 2017, and now a subsidiary of Ford Motor Company, we have worked together with cities, campuses, community groups, and businesses to expand internationally. Even as we expand, we maintain the close feeling of a small business, with “fireside chats” chats led by our company’s founders, weekly OKR pop-up videos, music-infused presentations at our All Hands meetings, and more. During this time of working remotely, our creativity and shared goals have kept us united and bonded within our virtual community.

We are a diverse team of artists, engineers, designers, urban planners, policymakers, marketers, and operators. We believe in inclusivity and build powerful alliances to fulfill our goals and move our mission forward. Above all, we at Spin are connected by our values and #BeOrange spirit, which represents unity, purpose, passion, and creativity.

About the Role

We are looking for an experienced Director of Product Management with a track record of creating extraordinary product experiences at scale. In this role you will be accountable for leading our consumer-facing efforts, managing our rider Apps PM (core rider experience, customer engagement, compliance), localization efforts, and life-cycle marketing. Your product management expertise will help us create category-defining micromobility products and services that delight users around the world. Your people skillset will allow you to get the best of the talented team you will lead and to be the best partner for Engineering, Business, Marketing and other key functions at Spin.

At Spin we experiment a lot, using data to inform our decisions, monitor and decide to stop or improve going forward. However, as an experienced leader you know that data can’t paint the whole picture and you have other tools at your disposal to help you make the best choices.

This role reports to our Vice President of Product and will aid in setting product vision, strategy, roadmap, and execution across the board.


  • Develop, champion, and execute a product vision for our consumer-oriented products consistent with Spin’s overarching vision and mission.
  • Hire, mentor, and guide a team of exceptional product managers, and more, with an inclusive and open mind.
  • Empower others to deliver outstanding user experiences that redefine micromobility and achieve Spin’s strategic milestones.
  • Communicate product plans, benefits and results to Leadership and related stakeholders.
  • Create strong relationships with Engineering, Business, Data, Marketing, Policy, and Operation leaders.
  • Challenge and debate issues of importance to identify the best possible outcome for the customer.
  • Use a savvy mix of data and product instinct to make the best decisions for the product experience, then monitor, review and improve upon it over time.


  • 12+ years of experience as a product manager, including 5+ years leading consumer product experience.
  • 5+ years of direct experience building and managing high-functioning teams.
  • Ability to articulate a clear product vision to cross-functional partners and our leadership team.
  • Track record of ensuring successful product launches and life-cycle.
  • Strong analytical, diagnostic, critical thinking and project management skills.
  • Strong verbal/presentation and written communication skills.
  • Ability to make things happen around you, with a positive and “get it done” attitude.

Benefits & Perks

  • Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership
  • Competitive health benefits
  • Unlimited PTO for salaried roles
  • Pre-tax commuter benefits
  • Monthly cell phone bill stipend
  • Wellness perk for salaried roles
Spin is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful matter. We celebrate diversity and are committed to creating an inclusive environment for all individuals. Spin treats all employees and job applicants on the basis of merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military and veteran status, or any other characteristic protected by state or federal law. Spin also considers qualified applicants with criminal histories, consistent with applicable local, state, and federal law. Spin is committed to providing reasonable accommodations for qualified individuals with disabilities in its job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

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Electric Bikes