Solutions Architect

about 3 years ago
Full time role
San Francisco, CA, US... more
San Francisco, CA, US... more

Job Description

At Afresh, our mission is to make the fresh food supply chain more efficient, thus dramatically reducing food waste and making fresh, nutritious food available and accessible to everyone. Our A.I.-powered solutions optimize ordering, forecasting, and store operations for fresh food departments for brick-and-mortar grocers. The results are powerful: grocers using Afresh reduce food waste by 25%+ and increase fresh sales by 3%, massively increasing their profitability. 

As one of the first Solutions Architects at Afresh, you will be responsible for leading our integrations with all of our retailer partners. You will build effective partnerships with our customers' IT and Operations teams and drive the success of our end-to-end integrations. You'll also contribute to the playbook for our team to continue to perform successful integrations with future customers, and you'll lead technical elements in our sales processes with those customers. You have technical and commercial experience, love creating new processes in a fast-paced environment, and are excited to reduce fresh food waste in the grocery industry!

We are a passionate team united by our mission to make an impact -- we hope you’ll join us!

Responsibilities

  • Leads and executes successful integrations with our partners
  • Creates detailed, actionable integration plans that enables both Afresh and our customers to understand and execute on the full scope of our integration processes
  • Validates customer data during integrations
  • Creates scalable integration process and playbook that we will use for all integrations
  • Deeply understands Afresh integration needs and customer context
  • During sales processes, provides technical expertise and partners with customer's IT teams

Attributes

  • Exceptional data analytics skills, which allow you to deeply understand our customers' data
  • Understands customer business processes, and utilizes expertise and appropriate product functionalities to address customer issues
  • Commercial mindset that allows you to understand and act on what our customers care about most
  • Customer empathy and ability to build meaningful relationships with customers' IT teams
  • Detail and process orientation, with the ability to manage complex projects spanning many external and internal stakeholders
  • Excellent written and verbal communication skills
  • Proficiency in SQL, Excel, and Tableau or other dashboarding tools. Python proficiency preferable.
  • Effectively collaborates with Afresh's Customer Success, Sales, Product, Engineering, and Support teams
  • Open to travel

What skills or experience do you need?

  • The following represent attributes our ideal candidate possesses. We encourage all highly-qualified candidates to apply, even if they do not fulfill all the listed criteria.
  • 5+ years experience in software integrations
  • 2+ years of solution specialist (or equivalent customer-facing role) experience
  • Experience in grocery or retail industry preferred
  • Knowledge and experience working with various data types, databases, ETLs
  • Extensive knowledge on end-to-end processes and solution architecture
  • Experience in sales and sales processes
  • Degree in Information Systems or Computer Science preferred
About Afresh

Founded in 2017, Afresh is the first A.I.-powered fresh food optimization platform for grocery chains. We have partnered with several large grocers representing hundreds of stores and >$10B in revenue. Our cutting-edge AI research has been published in top journals (e.g., ICML). We’re backed by some of the top investors in grocery and tech including Innovation Endeavors (former Google CEO Eric Schmidt’s firm), Baseline Ventures (first money in Stitch Fix, SoFi, Heroku, Instagram), Food Retail Ventures, Maersk Growth, and Impact Engine.

We are building a vibrant, diverse, and inclusive team that embodies our company’s values: proactivity, kindness, candor, and humility. We aspire to continually grow as individuals and as an organization to live these values and realize our mission. We earnestly believe that Afresh represents a one-of-a-kind opportunity to have massive social impact at scale by employing novel technology—and to have a ton of fun along the way.

Afresh provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity/expression, marital status, pregnancy or related condition, or any other basis protected by law.

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