Product Support Supervisor

Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.
Lead, support and partner with Customer Support Agents as they help current riders troubleshoot ebike and accessory issues!

We are looking for:

• Prior experience in a customer service or product support supervisory role
• Experience coaching, training and developing current and new team members
• Passion for building relationships with team members and customers 
• Skilled in problem solving and de-escalating complex issues
• Impeccable communication skills across varied mediums

Bonus points for experience with Zendesk, Shopify, Google suite and of course electric bikes or vehicles.Always willing to help, our Product Support Supervisors are available to help their teams and Rad riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at our local hub, so candidates should live within a daily drivable commute. 
Working at Rad is built around our RADICAL values - we are:Responsible to our environment, community, partners and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly.