Location: Flexible in the UK, with a requirement to work at OVO sites in Bristol, Cardiff and London when necessary
The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!
We launched in 2009 with a mission to change energy for the better. Since then, we’ve welcomed over a million members, planted a million trees, and set our sights on helping save the planet.
As a Group, we’re working to become a net zero carbon business by 2030, while helping our OVO Energy members halve their carbon footprints at the same time.
Green energy and technology are great tools to fight the climate crisis with. But it’s people power that will rewrite history.
So we’re building a zero carbon team inside and out. Of people who share our values, feel inspired by our mission, and want to make change happen. When you work for OVO, it’s not just a job. It’s the work of a lifetime. And we want the sharpest minds to help.
Up for the challenge?
Where in the world of OVO will I be working?
You will be working as part of a shared service Collections and Revenue function, within the Credit Risk and Collections Strategy team. It’s our role to prevent debt arising in the first place where we can, to help our members with effective payment mechanisms in times of genuine need and to control revenue loss where processes can be subject to fraud.
What will I be doing?
You’ll be using data to make strategic decisions across our customer base of over 4 million customers, helping us to safeguard £4 billion of revenue each year. This is a critical role to ensure that we balance risk management, with customer experience and commercial growth to deliver positive P&L impact.
You will act as a specialist to embed and operate customer segmentation to our risk, collections and recovery processes across OVO’s customer portfolio.
Your key accountabilities will include:
Is this the job for me?
From us you’ll get*
(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.
We want the best people
At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.
We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.