Director of Implementation

  • Sealed
  • New York, NY
  • Mar 20, 2021

Job Description

Who are we?

At Sealed, we’re unlocking comfort, value, and efficiency in aging homes—and transforming energy, finance, and home improvement along the way.

With Sealed, it’s easy and affordable to solve the problems that make houses too hot, too cold, and too wasteful. In partnership with energy utilities and certified contractors, Sealed finances key home improvements using the money homeowners currently waste on energy.

Homes are renewed from the inside out—all without increasing homeowners’ monthly bills. Upgrades like HVAC, insulation, air sealing, and smart home technology transform the way a home feels and functions. Sealed coordinates projects from beginning to end, and we stand behind our work. If we don’t reduce a home’s energy use, we don’t get paid.

Sealed is backed by a $5 billion global investment firm and has major partnerships with large utility companies like Con Edison. 

Based in New York City, Sealed was founded by Lauren Salz (CEO, Forbes 30 under 30, former McKinsey) and Andy Frank (President, energy efficiency veteran).

Learn more at sealed.com.

What will you do?

Home improvement can be a hassle, but as Director of Implementation, you’ll make sure getting your home Sealed is a breeze. You and your team of Account Managers will do the hard stuff, so our customers can just sit back, and get comfortable.

You will build and oversee the team that delivers successful project implementations. Your team will manage everything from the day Sealed customers sign their agreement, to the day their project is complete and we have all of the completion paperwork. 

In this cross-functional position, you’ll collaborate closely with leaders in Sales, Contractor Management, and RevOps to reduce process friction, and improve the accuracy and quality of our project scoping and installations. 

Initially, you will be responsible for managing a team of 3-4 Account Managers who:

  • Act as the first points of contact for customers, take care of them and ensure they have a great experience throughout their implementation journey.
  • Manage all coordination between customers (post-sale) and contractor partners for field verification and installation activities.
  • Adjust final project scopes with contractor partners based on field verification, and communicate required scope and/or agreement changes with appropriate involvement from the Sales team.
  • Collect all required documents from customer and contractor partners pre and/or post installation.
  • Approve and coordinate project change orders during and post installation.
  • Process final completion documents, and facilitate timely contractor payment authorization.

In addition, you will be responsible for building out the Account Management team and function at Sealed, including:

  • Recruit, hire, onboard, train, and manage additional Account Managers.
  • Define the RevOps needs for the Implementation function. 
  • Define the unique Implementation needs for different measures and geographies.
  • Create new processes and refine existing processes to meet KPI goals centered around Implementation speed, conversion, and customer satisfaction. 
  • Build productive relationships with Sealed’s Certified Contractor Partners.

 

What does success look like?

  • Sealed customer projects are installed quickly, profitably, and at high quality levels that generate high customer satisfaction ratings.
  • Customers rave about the Sealed post-sale process, and see it as setting the top bar for home improvement experiences.
  • Contractors proudly reference their experience partnering with Sealed. 

 

Requirements

  • 5+ years of experience, including 2+ years of managing a growing Implementation team
  • Experience in an operationally complex industry that involves physical installations.
  • Self-starter with an ownership mentality for all things Implementation
  • Experience building a team, including recruiting, onboarding, and managing. 
  • Based in the NYC metro area or willing to relocate.

 

Nice to have

  • Familiarity with CRM and scheduling software.
  • Experience in the construction industry.
  • Familiarity with government or utility programs, permitting, or licensing.

 

Compensation/Benefits

  • Competitive salary, unlimited PTO, stock options, health benefits 

Sectors

Buildings & Cities, Energy