Content Designer

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

We’re looking for a Content Designer to join our Content Design practice at Kaluza; part of the OVO Group.

If you have extensive experience in content design, copywriting, content strategy, UX writing or technical writing ... we want to hear from you. 

You get bonus points if you have specific experience in technical writing. For example, documentation for software products, APIs and security protocols.  

What you’ll be doing

You’ll be designing and writing content for all kinds of scenarios. From long-form webpages, to microcopy, transactional communications, help articles, commercial pages, pitch decks and technical documentation. 

You’ll design content that is:

1. Accurate. Impeccable grammar. Excellent attention to detail.
   
   
2. Simple. Gets straight to the point. Using plain English.
   
   
3. Compelling. Content is relevant, inspiring, and compelling.
   
   
4. Driven by insights. Using data and evidence to inform your content. 
   
   
5. On-brand. Writing in line with our tone of voice, brand personality and principles.
   
   
6. Accessible. Focusing on high readability scores. Factoring in accessibility best practices.
   
   
7. Strategic. We consider the whole content lifecycle and how it fits into a wider content strategy. 

To design the best content possible, you’ll also be collaborating with a variety of stakeholders. These include researchers, designers, marketing/brand, developers and subject matter experts.

Is this the job for me? 

Ideally you will have:

1. Superb writing and editing skills 
2. Written extensively for various scenarios 
3. A high attention to detail 
4. Worked in multidisciplinary teams, e.g. UX and product 
5. The ability to convey complex topics clearly, using simple content
6. A skill for building relationships – even remotely 
7. A passion for protecting our planet 

If you can show off these qualities, skills and experiences through a portfolio of work, even better. 

You’ll love working with us if you...

• Love learning about people and what makes them tick 
• Enjoy tackling complex problems and thinking laterally 
• Understand biases and assumptions (including your own)
• Are hungry to learn and go outside your comfort zone 
• Thrive in a fast-moving environment

Our Content Design culture

As a Content Designer, you’ll report to our Senior Content Designer. 

Our Content Design mission statement: 

“We design content which communicates information in the best way possible. Our designs affect the entire customer experience – from single touch points, through to the wider platform ecosystem. We put the user first. We make our decisions based on research evidence and testing.”

About Platform Design 

The Content Design discipline lives in the Platform Design department. It sits alongside Design Operations, Design System, Research, Service Design and Product Design (formerly UX design).  

You’ll also be joining our OVO-wide community of 60+ researchers and designers. We help teams see through the eyes of real people – understanding their context, motivations, and needs.We use a variety of tools and methods to make the greatest impact. These include design workshops, getting people excited about service design, UX critiques, improving our accessibility, and putting participants first in our research.

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!