Ticket and Alert Management Intern
about 3 years ago
Internship
Job Description
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
Job Title:Ticket & Alert Management InternLocation: RemoteDuration: Part time, temporary role. 8 weeks, 2 hours a day, 3 days a weekSalary: $17.50Requirements: Must be enrolled in the TACT Program Program Objectives: Omnidian is proud to partner with TACT to offer an 8-week paid internship.● Provide a meaningful, career related work experience ● Expose interns to various parts of the business for a more broad understanding of how the company operates● Provide a unique interviewing process that allows candidates to demonstrate their strengths and qualifications while helping them to improve their interviewing skills. ● Provide a well defined framework and supportive environment to help equip interns with the information, resources and skills needed for a successful experience at Omnidian● Omnidian will provide you and your job coach with a laptop and headset to use during the duration of the internship. About Omnidian:Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
Job Summary With support from Omnidian’s Service Network Manager, you will deliver a fantastic client experience while learning about solar and getting professional experience in one of the best places to work in Washington! What You’ll DoAt Omnidian we believe in trust and autonomy. Your work will be guided by our Service Network Manager, but how you create an impact that is ultimately up to you. Here is an outline of some of the things you’ll likely be doing: ● Review and resolve field service network dispatch tickets● Utilizing Gmail, you will monitor and review low to mid level system alerts and determine if a field dispatch ticket is needed● Light Data Entry support ● Introduction to Remote Technical Support through shadowing of an experienced Technical Support Specialist
What You’ll Learn● Behind the scenes look at a solar Operations and Maintenance company. ● How different positions within our team align to create successful client experiences ● How we solve maintenance tickets and bring solar systems back to functioning status When You'll Work● Omnidian's current business hours are Monday through Friday 7a to 5p Pacific Time● You will work collaboratively with your colleagues to determine your exact schedule to ensure we meet the company's needs, your own needs and your colleague's needs. This reflects our management style -- rather than dictate from above, we trust our team to speak up for themselves and work with each other to solve puzzles. Qualifications & Skills● Your Personal Portfolio ● Previously Completed Projects● Responsibility● Dedication● Computer Experience ● Interest in solar!!! To Apply submit your Personal Portfolio to our TACT Internship posting on Omnidian’s Career Website Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
Job Title:Ticket & Alert Management InternLocation: RemoteDuration: Part time, temporary role. 8 weeks, 2 hours a day, 3 days a weekSalary: $17.50Requirements: Must be enrolled in the TACT Program Program Objectives: Omnidian is proud to partner with TACT to offer an 8-week paid internship.● Provide a meaningful, career related work experience ● Expose interns to various parts of the business for a more broad understanding of how the company operates● Provide a unique interviewing process that allows candidates to demonstrate their strengths and qualifications while helping them to improve their interviewing skills. ● Provide a well defined framework and supportive environment to help equip interns with the information, resources and skills needed for a successful experience at Omnidian● Omnidian will provide you and your job coach with a laptop and headset to use during the duration of the internship. About Omnidian:Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
Job Summary With support from Omnidian’s Service Network Manager, you will deliver a fantastic client experience while learning about solar and getting professional experience in one of the best places to work in Washington! What You’ll DoAt Omnidian we believe in trust and autonomy. Your work will be guided by our Service Network Manager, but how you create an impact that is ultimately up to you. Here is an outline of some of the things you’ll likely be doing: ● Review and resolve field service network dispatch tickets● Utilizing Gmail, you will monitor and review low to mid level system alerts and determine if a field dispatch ticket is needed● Light Data Entry support ● Introduction to Remote Technical Support through shadowing of an experienced Technical Support Specialist
What You’ll Learn● Behind the scenes look at a solar Operations and Maintenance company. ● How different positions within our team align to create successful client experiences ● How we solve maintenance tickets and bring solar systems back to functioning status When You'll Work● Omnidian's current business hours are Monday through Friday 7a to 5p Pacific Time● You will work collaboratively with your colleagues to determine your exact schedule to ensure we meet the company's needs, your own needs and your colleague's needs. This reflects our management style -- rather than dictate from above, we trust our team to speak up for themselves and work with each other to solve puzzles. Qualifications & Skills● Your Personal Portfolio ● Previously Completed Projects● Responsibility● Dedication● Computer Experience ● Interest in solar!!! To Apply submit your Personal Portfolio to our TACT Internship posting on Omnidian’s Career Website Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
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