Workforce Planning Sr Analyst

Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people riding on radical electric bikes that are built for everything and priced for everyone.
Our company is a driving force behind the ebike market expansion in North America, and we’re growing rapidly in Europe. At this rate we’ll more than double in size by the end of 2021, and we’re looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.
We are seeking a Workforce Planner to partner with our Customer Experience and Product Support leadership teams, in order to prepare and produce work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.

Duties/Responsibilities:

• Creates reports and dashboards on historical data and forecasting results from applicable systems.
• Maintains a headcount forecasting model, analyzes and adjusts inputs based on business changes and efficiency projects.
• Analyzes and develops recommendations for scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.
• In partnership with the People Team. Researches WorkForce Management software and makes recommendations on appropriate adoption. 
• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. 
• Maintains holiday patterns forecasts to ensure effective coverage for holidays.

Why You’re Rad (about you):

• 3 or more years of successful forecasting and planning experience preferably in a high-demand production environment. Bonus points for experience in a customer service environment.
• Experience building and maintaining complex forecasting models.
• Excellent verbal and written communication skills for varied audiences, including executive level.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.

The WorkForce Planner role is remote, works from home and supports teams all over the world!
Sounding good? Read on to understand what matters most to us:At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member.
We are: Responsible to our environment, community, partners and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly.