Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
Position SummaryThe Commercial Client Success Manager will monitor and manage assigned distributed generation solar assets, to ensure optimal performance for their clients solar photovoltaic (PV) asset portfolio, as well as energy storage projects. This role will report to the Commercial Director of Operations, while also working closely with the entire Commercial Operations Team. The qualified candidate will work independently as the primary point of contact for their assigned clients, will be responsible for all activities from the initial client & asset onboarding, manage and deliver reporting obligations, provide technical support to clients and service technicians, and support sales and product development initiatives.
Primary Responsibilities· Manage and oversee a portfolio of 100-200 MW of distributed solar assets.· Be the primary point of contact for clients assigned.· Lead weekly client update/check in calls.· Ensure the assigned asset portfolio is operating at or above the forecasted production.· Investigate issues and initiate activities to improve asset performance.· Serve as secondary support for monitoring of assets assigned.· Create and manage tickets for planned and unplanned service activities.· Ensure all annual maintenance service tasks are completed per contractual requirements.· Generate and prepare quotes for service activities.· Coordinate & manage service activities with partners in our field service network.· Receive and support field service technician onsite service work and site check out calls.· Engage in and lead recurring field service network partner check in calls.· Engage & collaborate with external engineering firms for retrofits, re-powering, and re-designs of systems.· Manage relationships with asset stakeholders such as site owners and facilities personnel.· Review and deliver asset performance & service visit report deliverables to clients assigned.· Contribute to the development & revisions of Omnidian's standard operating procedure library.· Embrace flexibility and adaptability. Job description may evolve over time.
Education and Experience· 5+ years of professional experience· At least 3 years of experience in the solar energy industry in account management, asset management, system design, or field service and maintenance.· Proven experience with client account management· Experience with solar monitoring DAS platforms and alerts.· Experience reading and interpreting solar system design drawings.· Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.· Experience in Storage technologies is a plus· NABCEP certification is a plus
Required Knowledge, Skills, and Abilities· Strong ability to manage multiple priorities· Ability to independently make decisions and solve problems· Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors.· Highly organized and process oriented· Passion for learning new skills and concepts· Strong attention to detail and accuracy· Embraces change and can adapt to the needs of the business and team· Ability to remain focused and productive with tasks that may be repetitive· Ability to stay cool under pressure· Strong interpersonal, communication, and organizational skills· Excellent written and verbal communication skills· Strong experience with Microsoft Office (Excel, Word, Power Point)· Proficient with G Suite (Gmail, Calendar, Drive, Sheets)· Working knowledge of CRM applicationsWe strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflects this value.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
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