Job Description
POSITION SUMMARY
Inspire’s Operations team is seeking a Carbon Neutral Natural Gas Operations Manager to join our team overseeing the system integrations between Inspire, our partners, vendors and utilities. These relationships intertwine to create a meaningful and positive experience for our Members, delivering them clean energy and fulfilling our products, while creating value for our business. This role will focus on building processes to support and managing performance of our Carbon Neutral Natural Gas platform.
THE ACCOUNT OPERATIONS MANAGER HAS FIVE MAIN RESPONSIBILITIES
- As a core member of our Carbon Neutral Natural Gas team, lead EDI testing and system integrations with Natural Gas utilities.
- Support and improve onboarding new members, billing activities and product fulfillment.
- Help identify and implement operational processes to make our products better.
- Work cross functionally to decrease friction of the onboarding process for new members.
- Consistently iterate our reporting suite to improve SLAs and make strategic decisions with leadership.
SOME YEAR 1 DELIVERABLES
- Onboard prioritized Carbon Neutral Natural Gas utilities onto Inspire platform
- Develop key Carbon Neutral Natural Gas operational processes, including enrollments, pricing, billing and payments
- Evolve reporting suite to include Carbon Neutral Natural Gas operations
- Spearhead implementation of Carbon Neutral Natural Gas subscription
SUCCESS METRICS
- Carbon Neutral Natural Gas Order Activation Rate
- Carbon Neutral Natural Gas SLA compliance for billing and member support
DESIRED TRAITS
- Communication - Excellent oral and written communication, ability to be clear and concise when discussing complex issues internally and externally.
- Deliver Results - Ownership of projects from start to finish while delivering business results and using data to make good decisions.
- Innovative - Find new ways to solve complex issues, make our products seamless.
- Teamwork - You are skilled in collaborating with team members, building trust and relationships
EXPERIENCE
- Must Have
- At least 4-5 years of experience with EDI Operations
- Use reporting and technology to streamline decision making and unlock strategies
- Demonstrate ability to iterate on and scale proprietary, complex systems and processes
- Delivered results working cross functionally on complex projects
- Has led a team and/or drove projects cross functionally
- Nice to Have
- Direct experience with Carbon Neutral Natural Gas utility EDI
- Experience managing system implementations in retail/competitive energy markets, clean energy services, or related category
- Experience hiring and managing a team
- Advanced end user of Tableau and SQL tools
Sectors
Our mission: To transform the way consumers access clean energy and accelerate the world’s transition to a net-zero carbon future.
At Inspire, we are a team of purpose-driven avengers on a mission to democratize clean power. A venture-backed start-up founded by alumni of some of the fastest growing and most successful energy companies around.
In 2014, we realized that the biggest step we can take toward saving the environment is to decarbonize our power structures. So, we broke down those structures and created an energy experience that puts the power in your hands, giving you the tools to reduce your carbon footprint and accelerate the world’s transition to clean energy.
Together with the help of our Inspire community, we’re transforming the energy landscape one home at a time, and creating a clean energy movement to power our future.
Our future is electric.
Every day, our world continues to move away from fossil fuels and toward cleaner energy solutions. Our vision is set on building for the future by providing clean energy options that work for everyone, now and in 50 years.
A net-zero carbon future is possible.
And we’re focused on taking the necessary steps to get there. From finding new ways to help more people make the switch to clean energy to helping you manage your home's energy usage — we're reimagining the future of the power grid entirely.
We learn together.
Energy consumption is hard to see. We believe in building products that help you see the impact you’re having and learn how you can do more.
Everyone wins.
We’re creating a world where anyone can access clean energy, because we believe everyone deserves the opportunity to reduce their carbon footprint and make a difference.
Passion powers the world.
Passion starts with people. We're committed to working with people who are as passionate as we are about solving the world's biggest challenges.