Client Success Manager

About Nautilus.

Nautilus is building artificial intelligence to advance the efficiency of ocean commerce. We deliver technology to help shipping companies minimize fuel consumption, maximize operational efficiency, and optimize fleet performance. By arming ship owners and operators with real-time predictive decision support, Nautilus is reducing greenhouse gas emissions and making global trade sustainable.

Ocean shipping consumes over $100 billion dollars of fuel every year, and up to 30% of it can be saved. For owner-operators, reliance on manually collected and analyzed data makes it difficult to optimize fleet performance in real-time. By providing a unified data platform that leverages machine learning, Nautilus helps its clients make better decisions to maximize the return on each ship and every voyage. For our clients, this means they drive closer collaboration, greater transparency, and stronger accountability across their global teams every day.

Client Success owns the client relationship post-sales. The team’s goal is to maximize client value with every interaction including pre-sales support, ship activation, onboarding/training users, uncovering valuable data insights, monitoring client health, identifying upsell opportunities and obtaining public-facing client testimonials. The team consists of Client Success Managers who work with a set of named accounts, Deployment specialists who handle ship integrations, and industry specialists who use the tool to derive insights to help customers optimize their fleets. Together these teams are responsible for empowering our clients to become expert users and achieving amazing results.

We are looking for a technically-minded and client-oriented Client Success Manager who can ensure a smooth onboarding experience, deliver ongoing training and insights to maximize the value our clients receive from our solutions, and make strong advocates out of each of our clients. In this role, you will be working with our highest-value LNG (Liquid Natural Gas) clients based in Europe, as well as select companies in other maritime segments (bulkers, tankers, containers, car carriers).

• Work cross-functionally with the Product, Sales, and Client Success teams to quantify product value generation for each individual client
• Conduct extensive research and discovery into our strategic enterprise accounts to uncover their business objectives and product opportunities
• Identify key metrics, financial targets, and operational behaviors that could be influenced by Nautilus Platform, and build analytical models and presentations demonstrating clear ROI (return on investment) 
• Create and present materials to C-level executives and other key decision makers at maritime organizations
• Ensure engagement throughout our end-user base through onboarding, training, and regular check-ins with maritime operators, technical managers and charterers
• Inform and guide the product team on feature prioritization for maximum client/prospect value generation

• 3+ years of work experience in a shipping company preferred
• Deep understanding of the Maritime industry and technologies, specifically LNG
• Client facing with presentation preparation and delivery experience
• Experience engaging with C-level executives preferred (internal and external)
• Holistic view of business opportunities, understanding both the big picture down to the fine details
• Capacity to quickly grasp new technical concepts, combined with excellent analytical financial modeling and quantitative assessment skills
• BA/BS degree in a quantitative field (e. g. Engineering, Business, Finance, Economics, Math etc) preferred
• Capacity to teamwork remotely, with most colleagues being in New York and Singapore

Our core values.

Get ready to join a group of diverse, smart, talented, and driven individuals. We are looking for people who are motivated by environmentalism and a future where shipping is sustainable and safe. A team member joining Nautilus is...

• We’re THOUGHTFUL, with a bias towards action.
• We’re an INCLUSIVE crew, and we are not passengers along for the ride.
• We’re DIRECT and we ask the tough questions.
• We EMPATHIZE with humanity.

If you’re the right candidate, we want to hear from you. Please apply using the contact form below.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.