Field Service Technician - Philadelphia and Baltimore

At Volta we’re on a mission to accelerate the adoption of the electric vehicle. Volta's award-winning charging stations benefit brands, consumers, and real-estate locations by providing valuable advertising space to businesses and convenient charging to drivers. Strategically located in places consumers already visit, Volta's chargers are currently the most used electric vehicle charging stations in the United States.
Volta Charging is looking for a teammate to help ensure our stations are always looking and operating at their best. This job entails traveling daily throughout your region as you will be traveling to Volta stations every day of the work week.
As Field Service Technician, you will serve an essential role not only for Network Operations, but also the overall organization. You will be responsible for maintaining the aesthetics and the uptime of charging stations in your region. You will interact with and train other employees and third party contractors on our equipment. This is an opportunity to make a major impact in a company that is shaping the future of transportation.
This position will report to the Director of Field Operations and will service our stations in the Philadelphia and Baltimore metro areas.

Responsibilities

• Be the primary owner of the “look and feel” of the Volta stations in your region
• Regularly visit all stations ensuring both the aesthetics and functionality of the stations meet our very high standards
• Serve as a Volta brand ambassador and primary contact for the partners hosting our stations (such as the store manager) as well as with drivers you encounter throughout the day
• Fully understand all aspects of the Volta Sales and Network Operations processes and be able to explain these to site hosts
• Clean the stations to ensure they are immaculate and meet the expectations of the station media sponsors
• Check station functionality and ensure the charging, connectivity, and digital media components operate properly
• Perform minor repairs to the exterior of stations (replace instructional stickers, cord hangers) that will require use of basic tools (screwdrivers, etc)
• Perform basic work on the interior of stations which includes troubleshooting and swapping out low voltage components (such as routers and computers), as well as some technology work such as firmware upgrades on individual components
• Record daily all activities in ServiceMax and other systems Volta uses

Qualifications

• High school (or equivalent) degree
• Able to lift 60 pounds and climb an approximately 3 foot ladder
• Experience or training in high voltage electrical systems, radio/antenna technology, and computer networking is a plus
• Self-starter who can plan ahead to maximize a day, while remaining flexible to adapt to priority items that may arise
• Strong verbal communications skillsImpeccable attention to detail
• You are eager to work outside all day in varying elements based on time of year and daily weather conditions
• You are comfortable with basic hand tools
• You are comfortable with technology
• This position requires significant time driving - a valid driver's license required
• Acceptable driving history required for three years pre-employment, and continuing while employed; no major moving violations within the last two years
• You will provide your own vehicle, and Volta will reimburse mileage at the federal rate