IT Help Desk & Infrastructure Technician

Does working for a fast paced, growing company that is making a difference in our environment excite you? Do you have a passion for making our environment better for this generation and the ones that follow? Let’s make a difference together. Join our team! 

SUMMARY

Nexamp is looking for an IT Help Desk & Infrastructure Technician to be responsible for providing technical assistance and support related to computer systems, both hardware, and software. This position would respond to queries, isolate problems, determine solutions, document, and implement fixes, as well as work on continuing infrastructure projects and improvements in a fast-growing environment. A significant portion of support requests will be handled remotely via phone and remote desktop.

RESPONSIBILITIES

• Serve as a first point of contact for employees seeking technical assistance over the phone, via email, or web.
• Assist with and potentially lead ongoing Help Desk and infrastructure improvement projects.
• Perform hands on and remote troubleshooting through diagnostic techniques and asking pertinent questions.
• Determining the best solution based on the issue and details provided by customers.
• Walk the employee through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

QUALIFICATIONS

The ideal candidate must be enthusiastic, self-motivated, hands-on, results-oriented and a team player. Key qualifications:

• Microsoft experience including: Office 365 (especially SharePoint, Teams, and collaboration tools), Windows 10, and working within an Active Directory Domain.
• Ability to diagnose and resolve workstation technical issues.
• Bonus experience: Azure AD, Intune, Power Automate, MacOS, iOS, Salesforce, NetSuite.
• Proficiency in English and excellent communication skills.
• Customer-oriented.
• BSc/BA in IT, Computer Science or relevant field (or equivalent work experience).
• Ability to occasionally lift 35 pounds to 4-5 feet in height.

PERKS & COMPENSATION

Not only will you get to work with a group of innovative, dedicated, and motivated peers, you will also have access to all the benefits that Nexamp Offers! This includes: our competitive compensation package; a 401 (k) employer-match; health, dental, & vision insurance with company contribution; Flexible Paid Time Off; Commuter Benefits and Cell Phone Reimbursement. We provide healthy snacks, coffee, in-office and online yoga sessions, volunteer opportunities, company outings, and more!

NEXAMP VALUES AND MISSION

Building the future of energy so it is clean, simple and accessible

Nexamp is building the energy infrastructure of tomorrow and reinventing the way people interact with the electricity that powers their lives. By deploying a distributed network of locally sourced clean energy, we seek to reduce the negative effects of climate change. Our team’s diverse experience drives innovation from the ground up and with a singular passion: to deliver an accessible and sustainable energy future for all.