Customer Analytics Intern

Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Buenos Aires, Argentina, and São Paulo, Brazil. http://www.indigoag.com/    

As a member of the GeoInnovation team, the Customer Analytics intern will use analytics and data science skills to elicit insights about multitudes of questions about an Indigo customer’s journey. They will work to understand Indigo’s customer data assets, learn business pain points around customer acquisition, retention, and churn, and build analytical solutions and products to address those pain points.

Responsibilities:

• Establish solid understanding of all data assets centered on the Indigo customer - about their interactions with Indigo sales, marketing, and product platform.
• Translating data assets into meaningful visualizations that support actionable business decisions
• Building a spectrum of models to power go to market teams’ actions - e.g., predictive models to track customer’s propensity to enroll with Indigo products or their risk to leave our business. Modeling frameworks to describe driving factors behind such propensities.

Qualifications:

• Comfortable working with SQL and python
• Experience creating visualizations with python
• Ability to quickly learn visualization tools like Tableau and Looker
• Attention to detail, and inclination to compose good written and visual communication
• Ability to work in collaborative environment with cross-functional teams
• Course work in probability and statistics, machine learning, predictive modeling, and other analytical courses.

Indigo is committed to living our values, specifically “creating a work environment where everyone feels respected, connected, and has opportunities to learn and grow.” As part of living our values, we strive to create a diverse and inclusive work environment where everyone feels they can be themselves and has an equal opportunity of succeeding.