Billing Operations Specialist

Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves.
The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million metric tons of wasted carbon emissions every year. At Convoy, our digital freight network helps reduce those empty miles and cut carbon waste by nearly half.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help move the world forward.
About you:You are eager to get your foot in the door at a fast paced, rapidly growing startup. You demonstrate the ability to excel in a dynamic work environment as an early member of a growing organization.  As a part of the billing team, you will bring a commitment to customer service (both with internal and external customers) and a growth mindset to solving problems.

You will:

• Become a subject matter expert in Convoy billing operations; ensure customer invoices are sent quickly and accurately through a variety of methods and requirements
• Update SOPs and training materials as needed based on escalations
• Provide excellent email and phone customer support
• Research and resolve invoicing issues with customer accounts and internal account teams
• Train team members on customer billing processes and requirements 
• Be the point of contact for internal escalations, delegating work as needed
• Manage an offshore team and be the point of escalation for the work that they are responsible for; such as researching issues and directing the offshore team to resolution
• Understand workflows and reporting capabilities of several different transportation management systems
• Participate in & contribute to billing process improvement initiatives
• Be responsible for additional projects as assigned
• Collaborate across different departmental teams and be a strong team player 

We're looking for someone who has:

• 2-3 years of customer service experience
• Strong verbal and written communication skills
• Efficient and effective problem solving abilities while diving deep into understanding the root cause of the problem
• Proficient skills in Excel and SQL
• Excellent project organization and time management skills
• Ability to quickly learn new technology systems 

Benefits: Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 
* On demand mental and emotional health benefits through Lyra * On demand primary care through 98.6* Generous paid time off* Paid parental leave program * Fertility benefit solutions via Progyny * Child-care and adult/elder-care options through Bright Horizons* Opportunity to join and contribute to one of our Employee Resource Groups* Ability to make a real world impact!
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!