Service Center Associate

  • Bird
  • Washington, D.C.
  • Apr 20, 2021

Job Description

Who Is Bird

Bird is a global team guided by a shared vision: to make cities more livable through safe, sustainable electric mobility. From our first e-scooter ride in 2017 to the thousands of rides taking place every day, our passionate team and award winning custom vehicles have helped riders complete hundreds of millions of carbon-free trips in more than 150 cities around the world. And we're just getting started.

Our City Operations team is tasked with ensuring Birds are maintained and repaired quickly to a high standard. As a Service Center Associate, you’ll be responsible for the health and performance of vehicles in your city, and the management and implementation of a broad array of projects in a Bird service center. You will be a key member of the local city operations team dedicated to providing riders with industry leading service. This role directly impacts our relationships with local stakeholders and influencers as well as the millions of riders who rely on our service.

Responsibilities

  • Build and manage a team of mechanics and other warehouse staff with willingness to lead by example, getting into the weeds
  • Build performance reporting, hold teams accountable for fulfilling training needs, and communicate with key stakeholders across the entire organization
  • Be data driven and become a subject matter expert on our internal tools, processes, applications, vehicle and metrics
  • Ensure vehicles are repaired safely and to a high standard at scale
  • Work with leadership to implement best practices throughout the facility
  • Drive a culture of safety, collaboration, and productivity
  • Communicate updates, timelines, and outcomes to the broader team
  • Maintain a continuous improvement mindset 
  • Identify bottlenecks and propose/implement corrective actions

Requirements

  • Bachelor’s degree
  • 3+ years operations experience in a manufacturing or warehouse environment
  • 2+ years leading a team

Preferred Qualifications

  • Deep experience in helping companies identify improvements in process areas, and in assisting with implementing those improvements
  • Strong logical thinking, verbal, and quantitative reasoning, along with the ability to zoom out and see patterns
  • Problem solver DNA
  • Ability to drive a team towards goals and KPIs
  • Lean manufacturing experience or training
  • SQL knowledge and ability to create custom data reporting
  • Technical (mechanical / electrical) experience

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare coverage, on-demand doctor visits, childcare support, a pre-tax commuter account for mass transit or parking, a wellness stipend, and more.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.

Organization Type

Company

Organization Size

501-1000

Sectors

Transportation

Drawdown solutions

Electric Bikes

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